Paging Pedro-snapon !!

[Merkava_4]

We want to see pictures of your truck and your inventory. :bounce:

[eschoendorff]

Who's pedro?????

[Blacknwhitepit]

Who's pedro?????

:lol_hitti

-BWP

[billymade]

A Snapon dealer out of California, that poppped up here the other day....

[RickP330]

Do you carry inventory that's not on your truck? Reason I ask is my guy is always telling me he has boxes and stuff in stock, yet they are not on the truck. Every so often he's got the trailer hooked up to the back and you know it's loaded with boxes ;)
RickP

[chammyman]

do you really think hes goign to post pictures up of inside his truck? Why not just ask him for a shot of his wife and daughter!

[MAD]

do you really think hes goign to post pictures up of inside his truck? Why not just ask him for a shot of his wife and daughter!
:spit:


The wife and daughter are probably safe in this case.:lol_hitti

[mtwaterguy]

Why not just ask him for a shot of his wife and daughter!

Probably because he's not in the wife and daughter selling business.

[mtwaterguy]

[QUOTE=chammyman;289828]do you really think hes goign to post pictures up of inside his truck?

If he's a legitimate dealer he should have no problem showing his inventory. If he's interested in selling it.

[chammyman]

next you'll be asking his route where he stops and how long for so you can hold him up, then go have a shot of his wife and daughter!

Seriously too many questiosn for the man. I'm sure if you asked for a picture of a certain item he may do it but I sure as hell wouldn't be posting up whats in the van! Some muppet coming up sticking a berretta in my dish because they know whats in the van and where it goes because I posted some pics on a forum, I think not.

[garfunkle24]

next you'll be asking his route where he stops and how long for so you can hold him up, then go have a shot of his wife and daughter!

Seriously too many questiosn for the man. I'm sure if you asked for a picture of a certain item he may do it but I sure as hell wouldn't be posting up whats in the van! Some muppet coming up sticking a berretta in my dish because they know whats in the van and where it goes because I posted some pics on a forum, I think not.

I doubt anyone would need pictures of the inside of a Snap-On truck to guess it's contents.

[Blacknwhitepit]

I doubt anyone would need pictures of the inside of a Snap-On truck to guess it's contents.


Agreed. The crackheads who would be interested in robbing the dealers already know what is on the truck and what it is worth.

-BWP

[chammyman]

maybe over there but here the inventory is quite small as we have smack addicts who'll cut you up for 50p. My snap on guy needs days notice for most things, he has sockets and screwdrivers in the van but nothing really worth big bucks.

[mtwaterguy]

A picture of his inventory wouldn't show his route. We here in the US have a pretty good idea that a Snap-on truck has a lot of tools in it. You need to get a grip and quit thinking that everyone is out to get you.

[a390st]

Honestly, I have been in several tool trucks, and they were all pretty full. Pictures aren't going to do much to help anyone knock off his truck. I wouldn't go about publishing his route except maybe to let someone know where he'll be at a particular time via PM. However, if you want to knock off a tool truck, it is dead easy to follow one around to see where it goes. They are pretty obvious looking.

[chammyman]

I need to get a grip and quit thinking everyone is out to get me?

Where did you pull that one from?

Wel if you have pictures you can decided what to take and what not to if your doing him over quickly. Its like watching cribs, you know where the good stuff is!

[Pedro-snapon]

lol, we do have alot of inventory we don't carry on trucks like tool boxes, promo stuff, and tools that we don't load on the truck when we have alot of the stuff already....

I'll upload pics of my messy truck in a min

[Pedro-snapon]

http://img.photobucket.com/albums/v129/dpsfxtreme/snapon/DSCF3009.jpg

had a customer on the truck took the pic...
if u look carefully you can see my laptop with garage journal open on it =P

http://img.photobucket.com/albums/v129/dpsfxtreme/snapon/DSCF3011.jpg front of the truck, i'm holding the new sl80 =P

[Blacknwhitepit]

That orange jumpsuit looks like something from the county lockup if it didn't have the name tag....just who are you selling selling tools to? :lol_hitti JK

Nice truck and pics. Welcome to the board.

-BWP

[RickP330]

That's pretty cool. I email my CrackOn guy all the time during the day (I have a desk job in front of a PC most of the time). If he's got what I need we hook up!
RP

[Pedro-snapon]

lol, the jumpsuit guy is from the train yards, they have to be visible when working

[paramudduck]

Last truck I was in the guy had a 3/4 ratchet long pipe hanging right behind where you head is.

I always thought he was kind of nutz.

[billymade]

So, what does it take to get on your good side and warranty some my tools? Send them to you? LOL! Fill us in, on the warranty process you guys have to go through, how you get your money/inventory back, why your fellow dealers are so reluctant to warranty stuff, do blue point tools have a lifetime warranty (for example the german made wire strippers?), are screwdriver handles under warranty (my dealer charges me for mine!), do you guys have problems with Snap-On Corporate rejecting your warranty returns (do you have to eat those?), is peeling chrome considered a warranty- able item and thanks for listening to all my lame questions! Also, how much does it cost to rebuild a FAR25A 1/4" Air ratchet and a 3/8" Air Ratchet - FAR72B; can you tell us what the rebuilding process is and pricing? I appreciate any attempts to answer my questions you willing to take the time to consider!

[old salvage]

So, thats the inside of a Snap On truck.
Its wonderful, just wonderful.

[Pedro-snapon]

So, what does it take to get on your good side and warranty some my tools? Send them to you? LOL! Fill us in, on the warranty process you guys have to go through, how you get your money/inventory back, why your fellow dealers are so reluctant to warranty stuff, do blue point tools have a lifetime warranty (for example the german made wire strippers?), are screwdriver handles under warranty (my dealer charges me for mine!), do you guys have problems with Snapon Corporate rejecting your warranty returns (do you have to eat those?), is peeling chrome considord a warranty- able item and thanks for listening to all my lame questions! Also, how much does it cost to rebuild a FAR25A 1/4" Air ratchet and a 3/8" Air Ratchet - FAR72B; can you tell us what the rebuilding proces is and pricing? I appreciate any answers you are willing to give!

If you don't mind meeting me somewhere i'll exchange your stuff.

we get warranty net cost refunded to us on our tool bills, dealers hate warranty because it ties up inventory money.

if a tool is obvious abuse then they ship them back to us and we eat the cost.

pre-instinct handles are not warranty, instinct handles are warranty, alot of dealers do not know that.

flaking chrome is warranty as long as its not due to abuse (taking a hammer to it, or impact to a socket)

repairs pricing changes from time to time so for your best bet give the snapon repair center a call (888) 762 7972, and ask for the flat rate... add about 5-10$ to it for shipping costs.

blue point stuff is a hit or miss when it comes to warranty ... screwdriver bits do not have warranty but wrenches, picks, screwdrivers, ect ect do

if the strippers that you are talking about are the pwc22 ( think thats the part number) they do have warrant... any other questions?

[Uncle Buck]

So, thats the inside of a Snap On truck.
Its wonderful, just wonderful.

Use caution if you ever enter one, very addictive stuff when new and shiney and priced on the by the week plan. Oh yea, very addictive stuff.

BTW, How much for the women..................yes I want to buy the little girl too! :lol_hitti

[billymade]

There is allot of debate on this board about the relatively new Snap-On soft/hard Instinct screwdriver handles; are you aware of your customers not liking them as well and is Snap-On Corporate aware of this; if they are, are they going to do something about it?
Since, my dealer keeps rejecting my warranty requests and I have gotten sick of asking him; can I deal with warranty issue through the mail with Snap-on Corporate and bypass my dealer all together? It has gotten to the point, I don't even want to ask him and now that I know it is tying up his $$$ it is making me feel even worse! I wish there was a guilty free way of dealing with Snap-On warranty issues! I ask my dealer to warranty things if he can but I tell him I am not asking to "eat it" or lose money either! I try to approach him in a honest way and realize it is not exactly enjoyable or profitable for him to deal with warranty items either....
Oops, so the pre-instinct handles do not have a lifetime warranty?

[JayL]

I thought the trucks were bigger ...

[wantedabiggergarage]

I thought the trucks were bigger ...


They are when they are empty.


Now I wish Pedro were closer. I have some impact stuff to warranty. I need to call Snap-on again.

[Pedro-snapon]

I thought the trucks were bigger ...

I have a 16 footer, there are bigger trucks and they look bigger when you dont have a 6foot box in the isle.

the screwdriver handles are a hit or miss with how people like them and dont.. i've talked to a few reps at the tool shows and none have told me anything about whats to come...

the old handles are NOT warranty the instincts ARE.

if your dealer is not servicing you, go ahead and find another dealer...
http://buy1.snapon.com/customerselfservice/default.aspx

dont feel bad for a dealer when you have a legit warranty claim, its out promise to you that we will take care of your needs.

[olds88]

the old handles are NOT warranty the instincts ARE.

I guess I have a pretty good dealer, he warrantied a screwdriver because the handle was shot..... exchanged it for an Instinct, wasn't TOO thrilled with it, but I'll live.

[Merkava_4]

This is ... really really cool ... thanks for the pictures Pedro. :)

[Pedro-snapon]

This is ... really really cool ... thanks for the pictures Pedro. :)

no prob i'll continue lurking these boards while i wait on guys :bounce:

[GearWrench Brand]

Pedro -

Do you have access to our new GearWrench Jumbos (up to 2") ?

We just shipped a bunch to Snap-on...

Steve

[Pedro-snapon]

Pedro -

Do you have access to our new GearWrench Jumbos (up to 2") ?

We just shipped a bunch to Snap-on...

Steve

gear wrench we get from RWD... i havn't seen anything new from them in about a month so ... maybe soon?

[GearWrench Brand]

Yes - it's through RWD. I think you'll see something very soon (October or so).

Steve

[billymade]

Pedro, how long have you been in the Snapon tool biz, do you enjoy your job and how is it going, is it working out for you financially? Is the current economy impacting your job? Dead beats not paying their bills seems to be a primary problem for tool truck dealers, is this a problem for you as well?

[Pedro-snapon]

cool, thanks for the heads up.

[Pedro-snapon]

Pedro, how long have you been in the Snapon tool biz, do you enjoy your job and how is it going, is it working out for you financially? Is the current economy impacting your job?

about 2 years as a dealer, I love it, the people are great, the economy did affect me for a little bit, but it just meant that i have to be a little more aggressive and give better customer service. Mac and matco in my area are almost out of business because of my customer service :bounce:

[billymade]

Awesome! Glad things are going well; the dealers that did the best in my experience, had the best customer service and their trucks were bursting with tools; its hard to sell what you don't have! Good job Pedro!

[wilbilt]

the old handles are NOT warranty the instincts ARE.


So you are saying the old square handles I bought as "lifetime warranty" in the '80s are no longer covered?

Ouch.

[Stanger]

So you are saying the old square handles I bought as "lifetime warranty" in the '80s are no longer covered?

Ouch.
Yeah, I wouldn't be too happy about that either. It is bad enough that they can't replace it with the original hard handle. They should at least replace it with an instinct handle.

[Merkava_4]

So you are saying the old square handles I bought as "lifetime warranty" in the '80s are no longer covered?

Ouch.

He's saying the handle itself is not covered; the rest of the ratchet still is.

[Pedro-snapon]

snapon has never covered handles hard or soft under warranty, the blades do have a lifetime warranty, under some cases where the handle failed due to defective materials, then they do get replaced....

[billymade]

I had some old hard handle style screwdrivers; the handles literally crumbled into pieces and have a weird strong smell to them. Are these the old generation handles that were defective that you are referring to?

[Stanger]

snapon has never covered handles hard or soft under warranty, the blades do have a lifetime warranty, under some cases where the handle failed due to defective materials, then they do get replaced....
I thought you said the instincts were covered though.

Snap-On is crazy if they think they can sell a tool that has half a warranty. "You can break this end, but not that end."

[Blacknwhitepit]

snapon has never covered handles hard or soft under warranty, the blades do have a lifetime warranty, under some cases where the handle failed due to defective materials, then they do get replaced....

So I would be SOL with trying to get this one Warrantied? The blade is worn too!

http://i177.photobucket.com/albums/w209/blacknwhitepit/tools028.jpg

-BWP

[billymade]

Thats exactly the handle issue/vintage I'm talking about; they shrivel up, crack, die and disintegrate! They get really brittle and break apart; they have a strong smell too! My dealer wouldn't warranty mine; I had to buy a new handle....

[Stanger]

http://i177.photobucket.com/albums/w209/blacknwhitepit/tools028.jpg
The handle looks to have a definite crack to me. If there was no evidence of abuse, why shouldn't it be replaced? That definitely looks like the plastic aged and failed. It almost looks to be swelling.

[Merkava_4]

I thought you said the instincts were covered though.

Snap-On is crazy if they think they can sell a tool that has half a warranty. "You can break this end, but not that end."

The instinct handles (on the screwdrivers) are replaceable; the old black Tenite handles are not. Same goes for the new soft grip ratchets vs. the older ratchets with Tenite handles.

[chad s]

My dealer smiles as he warranties stuff, even stuff thats older than I am. He has been a snap on dealer for over 14 years, and his truck is stocked to the gills, I dont think he's worried about warranties tying up his tool purchasing money, he obviousely has no problem keeping his truck VERY well stocked, and VERY well organised. He always has a very nice tool box (or very often 2) on the truck, and he always sells them quickly and has a new one to show/sell.

Regardless, these are going to be hard times for tool dealers. The luxury of having truck tools and credit will have to be put aside for many of the younger techs so they can pay their bills and feed their kids.

[Merkava_4]

That definitely looks like the plastic aged and failed. It almost looks to be swelling.

That's a first generation screwdriver with the hard brittle plastic; the Tenite handles like the one on the right are way more durable.

[billymade]

Pedro, another question! Everyone has been debating about Snapon not putting "USA" on the newer dual 80 ratchets; are they made in USA, including the internals guts? Why did they remove this; historically Snapon usually imprinted this on their tools! Someone was saying the bodies were but the guts were global components! Any info appreciated!

[wilbilt]

The instinct handles (on the screwdrivers) are replaceable; the old black Tenite handles are not. Same goes for the new soft grip ratchets vs. the older ratchets with Tenite handles.

Why are the old handles "not replaceable"? Replacing a handle seems to be the same as replacing a blade.

[Junkman]

My old SO dealer would warranty just about anything for me. Many time, if it was a tool that I didn't need often, I would give it to him to send in for credit, and once he got the credit, he would order me a new tool. Will Snap On warranty a tool that has worn chrome and some flaking chrome? I got a chrome sliver in my finger once, and after that, I don't use any tool that has flaking chrome, it is either warrantied or left in the bottom drawer. One thing that I have always wondered.... If Snap On doesn't give the dealer credit for the tool, do they return the broken tool to you to bring back to the customer? One is a 1 9/16" OEX-50 and the other is a 2" OEX-64.

[billymade]

This may sound lame but after my dealer refused to warranty my flaking chrome off a ratchet; I sanded it down so they flakes wouldn't cut me anymore! I figured, "oh, well", I still wanted to use the tool without getting cut!

[bchee]

Pedro, another question! Everyone has been debating about Snapon not putting "USA" on the newer dual 80 ratchets; are they made in USA, including the internals guts? Why did they remove this; historically Snapon usually imprinted this on their tools! Someone was saying the bodies were but the guts were global components! Any info appreciated!


yeah what's the deal. Any insider info?

[Pedro-snapon]

I'de warranty the crumbled ones, but thats up to the dealer if he/she wants to or not... those are a hit or miss if they get charged back to us.

I don't really care about doing any warranty, to me its just part of the job.

as far as the s80 i have no idea if the ratchet as a whole are made in the us or not

[Pedro-snapon]

This may sound lame but after my dealer refused to warranty my flaking chrome off a ratchet; I sanded it down so they flakes wouldn't cut me anymore! I figured, "oh, well", I still wanted to use the tool without getting cut!

i'll warranty that any day of the week, that's a no brainer

[Pedro-snapon]

My old SO dealer would warranty just about anything for me. Many time, if it was a tool that I didn't need often, I would give it to him to send in for credit, and once he got the credit, he would order me a new tool. Will Snap On warranty a tool that has worn chrome and some flaking chrome? I got a chrome sliver in my finger once, and after that, I don't use any tool that has flaking chrome, it is either warrantied or left in the bottom drawer. One thing that I have always wondered.... If Snap On doesn't give the dealer credit for the tool, do they return the broken tool to you to bring back to the customer? One is a 1 9/16" OEX-50 and the other is a 2" OEX-64.

as long as there is no rust flaking chrome is warranty.

when we send in our warranties they go through them, and what ever isnt warranty they ship it back to us, what the dealer does is the dealer's problem

[Junkman]

When the chrome flakes off, the metal underneath starts to rust. If I clean these wrenches with one of the new rust removing compounds that doesn't harm the metal or chrome, would they then be warranty-able? If you could warranty them for me, I will pay shipping both ways, and kick in some money for the favor. thanks Junk..

[Merkava_4]

You guys should start another thread about warranty issues rather than hound Pedro; I just wanted Pedro to post some pictures.

I emailed Snap-on corporate and asked them to send us a representative, but still no answer.

[Pedro-snapon]

When the chrome flakes off, the metal underneath starts to rust. If I clean these wrenches with one of the new rust removing compounds that doesn't harm the metal or chrome, would they then be warranty-able? If you could warranty them for me, I will pay shipping both ways, and kick in some money for the favor. thanks Junk..

as long as there isn't any rust on it i can warranty it, even if you take a wire brush to it and some oil i can warranty it..

so yes i can and will do the warranty .. just pay shipping

[billymade]

Sorry, its hard not to ask questions I have been wondering about for years; especially, since my dealer refuses so much stuff!

[Pedro-snapon]

You guys should start another thread about warranty issues rather than hound Pedro; I just wanted Pedro to post some pictures.

I emailed Snap-on corporate and asked them to send us a representative, but still no answer.

its ok i was kind of expecting it once i verified that i was a real dealer lol

[billymade]

We appreciate your willingness to answer questions and the attached flaming of the Snapon brand! LOL!

[Blacknwhitepit]

its ok i was kind of expecting it once i verified that i was a real dealer lol

I was kinda thinking this too. But thanks for the straight up answers. I think you have the respect of all the members on this board.

R/

-BWP

[Pedro-snapon]

I was kinda thinking this too. But thanks for the straight up answers. I think you have the respect of all the members on this board.

R/

-BWP

thx, i love this product, and i know alot of bad dealers give us a bad name

[eschoendorff]

If you don't mind meeting me somewhere i'll exchange your stuff.

we get warranty net cost refunded to us on our tool bills, dealers hate warranty because it ties up inventory money.

if a tool is obvious abuse then they ship them back to us and we eat the cost.

pre-instinct handles are not warranty, instinct handles are warranty, alot of dealers do not know that.

flaking chrome is warranty as long as its not due to abuse (taking a hammer to it, or impact to a socket)

repairs pricing changes from time to time so for your best bet give the snapon repair center a call (888) 762 7972, and ask for the flat rate... add about 5-10$ to it for shipping costs.

blue point stuff is a hit or miss when it comes to warranty ... screwdriver bits do not have warranty but wrenches, picks, screwdrivers, ect ect do

if the strippers that you are talking about are the pwc22 ( think thats the part number) they do have warrant... any other questions?

There's your answer folks... pedro just put to rest about 50 different Garage Journal threads. :lol_hitti

Pedro.... nice to meet ya. You truck looks familiar. A lot like the one that I give money to around here :lol:

[wilbilt]

yeah what's the deal. Any insider info?

From my research, manufacturers are reluctant to discuss origin information.

The Federal Trade Commission, which is tasked with investigating such issues, doesn't seem to care either.

[daveblank]

My truck.

Front looking back

http://i5.photobucket.com/albums/y174/daveblank/2008_09260006.jpg

back looking front

http://i5.photobucket.com/albums/y174/daveblank/2008_09260005.jpg

Please excuse the mess, I moves a box & a cart this week & haven't had time to re-organize.

[Merkava_4]

The little white waste basket in the back is a nice touch Dave. :p

[daveblank]

gott hold that C-man trade in stuff somehow!

Honestly, When I was a tech I would get on the truck & some distributors just threw the trash on the floor & said they would clean it up when they got home. That's not for me. I'm not a neat freak but I can't live like that.

[danc333]

Thanks Pedro for taking time to participate in this board. You have helped guys like me who have to track down the local Snapon guy to buy things understand what they deal with. I seem to be dealing with a very good guy. I have only spent a couple hundred dollars with him but each time I see him he asks how I like what I bought last time. In my opinion that speaks volumes about his customer service. If its not too much trouble how about a picture of the outside of your truck Thanks again :beer:

[Pedro-snapon]

Thanks Pedro for taking time to participate in this board. You have helped guys like me who have to track down the local Snapon guy to buy things understand what they deal with. I seem to be dealing with a very good guy. I have only spent a couple hundred dollars with him but each time I see him he asks how I like what I bought last time. In my opinion that speaks volumes about his customer service. If its not too much trouble how about a picture of the outside of your truck Thanks again :beer:

no worries, i do the same with all my guys =), i'll snap a picture of it as soon as i can.. i have the old graphics on my truck... need to get them updated

[wilbilt]

Why do you have MATCO brochures on your truck?

[bchee]

Thank pedro and daveblank for the picts:beer:

[Pedro-snapon]

Why do you have MATCO brochures on your truck?

b.c he is a matco dealer

[wilbilt]

Oops.
I thought I was looking at your truck.

They keep telling me...Pay attention...Pay Attention...;)

[rodm1]

Pedro, Thanks for answering are questions. My question is can we without a recipe, return for warranty tools direct to SO? I have a ratchet with stripped gears that needs to be rebuilt. I would like to just send in the gear set. Is that possible?

Are you willing to mail tools to members if payed with a credit card?

Thanks,

Rod

[jay50]

Pedro will be looking at his 30 day sales and be wondering why it is in decline.
He will soon determine that decline came about due to spending time with tool-sickos on GJ...LOL

[Pedro-snapon]

Pedro will be looking at his 30 day sales and be wondering why it is in decline.
He will soon determine that decline came about due to spending time with tool-sickos on GJ...LOL

aye... i'm soo far behind today its not even funny.....

i don't know how to get stuff warrantied online ....

i can't sell online with or with out credit cards but i can explain more via pm

[eschoendorff]

Wow... after years of speculation, we have two actual live dealers in the same thread!

First we are recognized by Google and now this! :D :beer:

[Stanger]

Sorry to bring up another warranty issue, but... do you replace universal sockets that have loosened up? Some of my SO wobbles slop all over the place and have alot of play in them. Is this grounds for replacement or not?

[Pedro-snapon]

depends on the dealer, i do them all day long... but i'm really easy when it comes to warranty stuff

[Uncle Buck]

I was kinda thinking this too. But thanks for the straight up answers. I think you have the respect of all the members on this board.

R/

-BWP

Yup, and that includes me. I have likely been the loudest voice bitching about my history of warranty problems with Snap-on tools. Yes, you strike me as a straight shooter. :thumbup:

[Vinko]

snapon has never covered handles hard or soft under warranty, the blades do have a lifetime warranty, under some cases where the handle failed due to defective materials, then they do get replaced....


I called S/O about this years ago. I accidentally dropped (and left) a green handled screwdriver in parts cleaner. The handle became very badly discolored. I was hoping to get it replaced. A dumb thought in my head, I know. I never did ask my dealer direct, because I had moved out of town for a while. Maybe I could've bought a replacement handle from him. But S/O corporate told me they only warrant the blade not the handle. I guess if the handle had a manufacturing defect, they might, but otherwise, I was told no.

[Vinko]

depends on the dealer, i do them all day long... but i'm really easy when it comes to warranty stuff

maybe you wouldn't want to talk about it in "public" or online, but isn't all this warranty a pain in the ass, if it's not legit stuff? Or if a guy doesn't buy from you? I suppose it can be "good" customer service, which may lead to sales in the future, but my understanding is that the truck dealer gets the short end of the stick, in many respects, because he's got to front the money for the replacement tool, wait a while, and then get credit from S/O when he puts in his next order. In other words, it seems to me to be a potential for cash flow problems, esp. if you've just bought, say 20 new ratchets, and 5-10 of them are given "away" in warranty rather than in sale.

[rodm1]

maybe you wouldn't want to talk about it in "public" or online, but isn't all this warranty a pain in the ass, if it's not legit stuff? Or if a guy doesn't buy from you? I suppose it can be "good" customer service, which may lead to sales in the future, but my understanding is that the truck dealer gets the short end of the stick, in many respects, because he's got to front the money for the replacement tool, wait a while, and then get credit from S/O when he puts in his next order. In other words, it seems to me to be a potential for cash flow problems, esp. if you've just bought, say 20 new ratchets, and 5-10 of them are given "away" in warranty rather than in sale.

As a customer I have a small list of things I will buy after the warranty is in progress that I wouldn't buy otherwise. But they knew about the warranty when taking the route.

[daveblank]

maybe you wouldn't want to talk about it in "public" or online, but isn't all this warranty a pain in the ass, if it's not legit stuff? Or if a guy doesn't buy from you? I suppose it can be "good" customer service, which may lead to sales in the future, but my understanding is that the truck dealer gets the short end of the stick, in many respects, because he's got to front the money for the replacement tool, wait a while, and then get credit from S/O when he puts in his next order. In other words, it seems to me to be a potential for cash flow problems, esp. if you've just bought, say 20 new ratchets, and 5-10 of them are given "away" in warranty rather than in sale.


I can't speak for Pedro but I can tell my side. To me it doesn't matter if they bought it from a previous dealer. Warranty is still warranty

Here's how I handle warranty.
1. swap the tool, either off the shelf or ordered.
2. place broke tool in warranty bin.
3. when warranty inventory value is about $500 I return it for a credit

All I pay for is return shipping. It doesn't hurt my inventory level or cash flow because it's done over a period of time, not in 1 day.

[billymade]

daveblank, do you have "warranty comebacks" that Matco Corporate refuses and you have to end up eating the cost of those tools?

[daveblank]

On anything that is questionable I'll send in a note asking for forgiveness. Only once have they kicked something back & it was only for a frew dollars. That's a small price to pay for a good customer.

I have 1 customer that abuses his tools & admits it. He even offers to buy replacements. I've told him that when 1 gets kicked back we'll talk about it then. So far we're good.

Now, if they deny something expensive I can get with my DM & see if he will help me out.

[billymade]

You sound like a honest, customer service oriented, friendly, and grounded, realistic tool dealer; wish I was one of your customers! :) You do the tool truck industry, proud! I wish there were more dealer out there like you! It sounds like you "make it happen" for your customers; thats really all people need in a dealer to make a "customer for life"; which I assume is exactly the kind of customer base you want to cultivate! Its not rocket science; good customer service equals customer loyalty and hopefully a successful tool business in return! Good job, Dave!!!

[Stanger]

You sound like a honest, customer service oriented, friendly, and grounded, realistic tool dealer; wish I was one of your customers! You do the tool truck industry, proud! I wish there were more dealer out there like you! It sounds like you "make it happen" for your customers; thats really all people need in a dealer to make a "customer for life"; which I assume is exactly the kind of customer base you want to cultivate! Its not rocket science; good customer service equals customer loyalty and hopefully a successful tool business in return! Good job, Dave!!!
My thoughts exactly. There need to be more dealers like you.

[daveblank]

Thanks guys. When I was a tech I saw good & bad distributors. I had 1 good one that left a great impression on me. I can remember when he started in 1989. I try my hardest to give the same type of service that he gave me. Leonard is still a distributor & is still doing well.

[Pedro-snapon]

I can't speak for Pedro but I can tell my side. To me it doesn't matter if they bought it from a previous dealer. Warranty is still warranty

Here's how I handle warranty.
1. swap the tool, either off the shelf or ordered.
2. place broke tool in warranty bin.
3. when warranty inventory value is about $500 I return it for a credit

All I pay for is return shipping. It doesn't hurt my inventory level or cash flow because it's done over a period of time, not in 1 day.

same process here except i usually wait until its about a grand or more...

[Pedro-snapon]

:bounce: received these from one of our vendors and i just couldnt resist

http://img.photobucket.com/albums/v129/dpsfxtreme/IMG_0309.jpg

my son

[bchee]

:lol_hitti

A snapon bib so you don't drool all over your tools

[KLars1]

snapon has never covered handles hard or soft under warranty, the blades do have a lifetime warranty, under some cases where the handle failed due to defective materials, then they do get replaced....

Pedro-snapon - Question on this one. A customer comes on to your truck with a 1st gen soft grip screwdriver that has a bad blade. The handle is fine...he/she needs the blade replaced.

nissan_crawler mentioned in another thread that the new Instinct blades are splined and the older blades (1st generation soft grip, hard handle) are not. He also said that the splined blades can't be used on the hard handles or 11st generation soft grip without modification.

The question is: Does Snap-On provide you some of the old blades for warranty purposes? If not, what do you do?

Thanks for being here - I appreciate you taking the time to answer our questions. :thumbup: :thumbup: :beer: :beer:

Kevin

[Pedro-snapon]

Pedro-snapon - Question on this one. A customer comes on to your truck with a 1st gen soft grip screwdriver that has a bad blade. The handle is fine...he/she needs the blade replaced.

nissan_crawler mentioned in another thread that the new Instinct blades are splined and the older blades (1st generation soft grip, hard handle) are not. He also said that the splined blades can't be used on the hard handles or 11st generation soft grip without modification.

The question is: Does Snap-On provide you some of the old blades for warranty purposes? If not, what do you do?

Thanks for being here - I appreciate you taking the time to answer our questions. :thumbup: :thumbup: :beer: :beer:

Kevin

:wtf: all the blades i have look the same and all the ones i've changed look the same ... if i don't have the blade i order it, if its not available i give my customer a new screwdriver if they don't want a new one i try to find a generation they like.... If by some chance i can't I give them tool credit for a new tool of their choice

[nissan_crawler]

:wtf: all the blades i have look the same and all the ones i've changed look the same ... if i don't have the blade i order it, if its not available i give my customer a new screwdriver if they don't want a new one i try to find a generation they like.... If by some chance i can't I give them tool credit for a new tool of their choice

This is for a cotter pin puller, don't mind the black stuff on the handle and shaft, this is the first one I did, I tried holding it with sealer and it didn't work. Now I just run a weld bead down both sides and file it into two tabs to match the old style first gen shanks.

New style splined shank:

http://i45.photobucket.com/albums/f56/chevyman_57/toolbox/DSC00867.jpg

Handle showing the two sets of slots (already had it replaced once) that the tabs of the first gen shanks made. The first gen shanks look just like a beater for an electric mixer.

http://i45.photobucket.com/albums/f56/chevyman_57/toolbox/DSC00869.jpg

The splined ones you can put into the first gen handles by hand and spin them, they don't lock in at all.

[Pedro-snapon]

oh, those... the way i handle those i try to put in the new blade, if it doesn't fit i exchange the the old soft grip with the new one.....

[billymade]

Pedro, have they stopped making many of the blades for the earlier hard handle hand tools?

[Merkava_4]

Pedro, have they stopped making many of the blades for the earlier hard handle hand tools?

Say it ain't so!!! :shocking:

[Pedro-snapon]

Pedro, have they stopped making many of the blades for the earlier hard handle hand tools?

only the hose pick sets

[billymade]

Thats a bummer; I really like my hard handled hose clamp pick and it just happens to need a new shank! :(

[nissan_crawler]

Thats a bummer; I really like my hard handled hose clamp pick and it just happens to need a new shank! :(

Just do what I do. Take the welder, run a bead down each side, then file it to match the old style tabs, and hammer the handle back on. Then you don't have to get a junky Instink handle.

Pedro, do you have any spare green first gen soft grip handles?

[Vinko]

Pedro,

I think your route is very close (maybe a route or two over) to the guy whom I buy from and my dad used to buy from. I'd imagine that Los Angeles is a good city to be a dealer in? Do you know what cities buy the most Snap On? Mid-western cities? Or what? I wonder if Snap makes public where most of their sales occur?

[Pedro-snapon]

i have 1 spare softgrip handle its for a large shank...

my route is in carson and part of wilmington... (carson toyota, down by pch and Normandy)

we are not allowed to disclose sales numbers or statics... and snapon corprate is starting to crack down on internet sales and releasing confidential information...

[Underdog]

i have 1 spare softgrip handle its for a large shank...

my route is in carson and part of wilmington... (carson toyota, down by pch and Normandy)

we are not allowed to disclose sales numbers or statics... and snapon corprate is starting to crack down on internet sales and releasing confidential information...

It seems okay for SO corprate to sell on the internet? Maybe their sales are soaring and want it all to themselves.:(

[Pedro-snapon]

It seems okay for SO corprate to sell on the internet? Maybe their sales are soaring and want it all to themselves.:(

well they give us personal sites (pedro.snapontools.com) so we can sell through there.. i don't know the % we get from the online sales but we do get a cut...

[nissan_crawler]

Is there any way possible for me to get that green soft grip handle?

[Merkava_4]

And is there any possible way for me to get that SL715 reverse lever? :D :o :bowdown:

[Pedro-snapon]

And is there any possible way for me to get that SL715 reverse lever? :D :o :bowdown:

I dropped my repair box yesterday but i'll order a kit for it

[Pedro-snapon]

Is there any way possible for me to get that green soft grip handle?

pm me

i'll let you know through there

[Vinko]

my route is in carson and part of wilmington... (carson toyota, down by pch and Normandy)

Yep, a lot of shops in that area!

[J.A.F.E.]

Just curious. Do you have to buy the catalogs, price lists, calendars and other promotional materials you give away?

Daveblank I am curious about Matco also.

Thank you,

~Steve

[daveblank]

Just curious. Do you have to buy the catalogs, price lists, calendars and other promotional materials you give away?

Daveblank I am curious about Matco also.

Thank you,

~Steve

Matco provides them.

[billymade]

Free of charge?

[Pedro-snapon]

Just curious. Do you have to buy the catalogs, price lists, calendars and other promotional materials you give away?

Daveblank I am curious about Matco also.

Thank you,

~Steve

Price lists and catalogs are free, calendars shirts and other giveaways we pay for them

[daveblank]

I answered too fast, I should have read the question better. Items like shirts, hats, pocket screwdrivers, & calendars are on me. Catalogs, sales fliers, technicial fliers, & thinhs like that are free.