Snap on warranty return address.

[wrenchr]

Well I sent an email last night to snapon and told them how difficult it is to get service from their dealers and this is the anwser I got...:thumbup:

If you have broken tools, please send them to
Snap On RPC ARS
2801 80th ST Dock 8
Kenosha, WI 53143

Please include a sheet of paper with all part numbers, your first and last name, shipping address, and contact phone number.

Thank you,
Deidre

[billymade]

Wow! An actual tool return address and procedure! Amaazinngg! Maybe I should try it out! :)

[wrenchr]

I'm shipping off my first box tomorrow!!

[wrenchr]

UB will like this!!!!

[autoace]

Good luck, but don't hold your breath. I sent in tools, and never received anything back in the past. Get a delivery confirmation, when you mail them.

[Uncle Buck]

UB will like this!!!!

Damn Skippy, just settin around with my tongue hangin down to the floor waiting to hear what they tell you! :lol_hitti

[Merkava_4]

I'm shipping off my first box tomorrow!!

Put your e-mail address on there!!

[krusty the clown]

Put your e-mail address on there!!


and www.garagejournal.com moderator :spit:

[Stanger]

Subscribed.:thumbup:

[Rigmaster]

SO would be CRAZY to not warranty stuff that the customer sends in. I mean- it probably costs them 1/10th of retail price for most tools. The bad word of mouth from them NOT honoring legitimate warranty claims would cost them alot more than replacing a few tools.... IMHO.


I think I've got 1 or 2 broken SO tools, I'm gonna see how the OP fares and then send them in if he gets good service.



Rig

[ImportTuner]

Thanks wrenchr ... good info to have/save; let us know the end results ... :)

[T00lJunk1e]

i just found out the sweetest shit ever reported on GJ.com probably........

my neighbor behind my house is the plant manager for S-O Crystal Lake......

while you all pick up your bottom jaws in envy,
ill get the low down on some S-O warranty questions & relay that info back here.






we are going to become verrrry gooood friends. him and i

[zuspiel]

Thanks wrenchr. I'm also eagerly awaiting the results. I had called them a couple of weeks ago and got the "truck only" answer. However, they at least gave me the name and phone number of a guy in my area. Waiting to give him a call 'till I also have something to buy, though...

[Merkava_4]

Hey wrenchr, did you put 5 stars on your own thread? :D

[wrenchr]

NO I did not...

[Merkava_4]

Then who's got the power to issue a thread 5 stars anyway? :spit:

[krusty the clown]

you do......click on the little arrow next to the stars, a drop down menu will open up and you can rate it!

[billymade]

I did! LOL! :)
I have a box of Snap-On warranty tools I have had for years; if I could turn this box of stuff into usable tools; would be a major step forward in my Snap-On tool set! :) Plus, not having to ask and get refused from my dealer; would be priceless! :)

[Bolster]

You guys are all RUBES. Wrenchr just published his own address, but called it Snap-On's! Y'all are just sending Wrenchr your tools!
:lol_hitti
(Just kidding!!)

[bchee]

they may deny the warranty and just ship the same tools back, which would suck.

[speed bump]

We will see what happens, if you have a decent experiance I may try that route rather than the whole procedure of trying to flag down a dealer who may or may not deal with me.

[wrenchr]

they may deny the warranty and just ship the same tools back, which would suck.

Then I will report them to BBB!!!

[wrenchr]

Sent out my package today insured with delivery confirmation.

[Merkava_4]

wrenchr, can you give us a preview of the contents in the package and their condition? :D

[wrenchr]

Well I had a couple ratchets and my brothers both had some stuff as well.

[Underdog]

Thanks Wrencher, Maybe this will settle this matter once and for all one way or the other.:confused:

[wrenchr]

I hope so...................................

[rodm1]

I hope it works out for you

[pl_silverado]

they may deny the warranty and just ship the same tools back, which would suck.

They do it to dealers too. Whatever tools the dealer has warrantied that they deem as abused are not covered by warranty. The dealer foots the cost of your replacement out of pocket at that point. Thats why some dealers are hesitant to warranty stuff if your not a regular customer. :thumbup:

Keep that in mind next time you take a 50 year rusted out tools to your dealer and expect a brand new one in return.

[Underdog]

They do it to dealers too. Whatever tools the dealer has warrantied that they deem as abused are not covered by warranty. The dealer foots the cost of your replacement out of pocket at that point. Thats why some dealers are hesitant to warranty stuff if your not a regular customer. :thumbup:

Keep that in mind next time you take a 50 year rusted out tools to your dealer and expect a brand new one in return.

I keep hearing this same line. Is it true or some BS the dealer keeps shoveling out to his customers that he would rather not bother with???

[pl_silverado]

I keep hearing this same line. Is it true or some BS the dealer keeps shoveling out to his customers that he would rather not bother with???

No it's definitely true. I worked for a dealer a couple years back, i did the restocking, inventory and i handled shipping back broken tools and there was always some that came back that weren't covered.

They are very strict about the way they do business and representation of the company as a whole. I mean, they should be. They did survive the great depression and make a business out of it. They'll like fare better than the big 3 automotive companies through this next recession/depression.

:beer:

[wrenchr]

They refuse them then I will blow up their phone line and email, I'll get my tools warrantied. Remember my proto deal? I'm one persistent prick when it comes down to it!!

[Merkava_4]

They refuse them then I will blow up their phone line and email, I'll get my tools warrantied.

It would be more fun to go on a long deep recognizance mission to one of their warehouses for the purpose of determining lapses in their security. :D

[wrenchr]

It would be more fun to go on a long deep recognizance mission to one of their warehouses for the purpose of determining weaknesses in their security. :D

Then you would loot them or pull some Mission Impossible move huh??

[ImportTuner]

Then you would loot them or pull some Mission Impossible move huh??

Merkava likes to use his torpedos ... :beer:

[Merkava_4]

Then you would loot them or pull some Mission Impossible move huh??

All these hollywood heist movies are always about stealing worthless paintings and diamonds ... why bother? :D

[wrenchr]

I received my tools from snap on!!! I'm happy now!!!!!!! :)
http://i280.photobucket.com/albums/kk173/wrenchr/Picture059.jpg

[Diesel-Mech]

You got upgraded to Dual 80's? I'm very jealous now.:bowdown:

[kwhitelaw]

nice.. did they repair or swap everything?

what was wrong with the stuff you sent in the dealer wouldnt warranty?

kevin

[billymade]

What was wrong with the ratchets and did they upgrade you to current models on older model tools? Also, any included documentation? Any info appreciated! :)

[wrenchr]

There is a warranty slip included.
The ratchet ranged from chrome peeling to floppy head and a cracked handle.
It is all new and nothing was repaired.

[speed bump]

Nice, since it worked for you I am going to send in a couple of SO things that I have had sitting around for awhile.

[Merkava_4]

Is that soft grip a 1/2"drive? I want to reach in through my screen and grab it!! No I don't want to keep it - I just want to squeeze it - I'm desparate to get my hands on one of those and squeeze it. :)

[wrenchr]

Make sure you include a list of everything inside the box and the reason you can not warranty with a dealer. That is what I did and I had no issue's. Also shipping confirmation and insurance to cover your tail.

[wrenchr]

Is that soft grip a 1/2 drive? I want to reach in through my screen and grab it!! No I don't want to keep it - I just want to squeeze it - I'm desparate to get my hands on one of those and squeeze it. :)

Yes it is a 1/2 and it is my brothers.

[Merkava_4]

Yes it is a 1/2 and it is my brothers.

That thing looks like it would be fun to squeeze. :)

[wrenchr]

That thing looks like it would be fun to squeeze. :)

Tah Tah's are funner!!!:pimpflash

[Merkava_4]

Tah Tah's are funner!!!:pimpflash

I'm waiting for them to come out with virtual reality sex. :)

[wrenchr]

I'm waiting for them to come out with virtual reality sex. :)

:wtf::wtf::wtf:
I dunno about you sometime's.:shocking:

[ImportTuner]

Thanks for the follow up; good to know that Snap On corporate will still take care of you even if the driver/dealer does not .. :)

[Merkava_4]

:wtf::wtf::wtf:
I dunno about you sometime's.:shocking:

BAWAHAHAHAHAHAHAHAHAHAHAHA!!!! :lol_hitti

[Deafautotech]

good to see that you get tools that warrantied from snap on company instead dealers..

[zuspiel]

Glad it worked out for you! :beer:

[Tool Pants]

That is good. Wish I had the same luck with their subsidiary J.H. Williams.

http://www.garagejournal.com/forum/showthread.php?t=27220&showall=1

[Merkava_4]

How does that Instinct screwdriver feel? :)

[wrenchr]

How does that Instinct screwdriver feel? :)

Not bad!!! I prefer the older style handle.

[wrenchr]

It would be nice to sticky this!!!

[fordracing200]

I second that^

[wrenchr]

Here yuh go Merkava!!

[Merkava_4]

Thank you sir. :)

[RLRRLRLL]

Ive only had one Snap on tool warrentied, it was a bluepoint cresent wrench...found it in my garage. Had a guy i work with see if he could get it warriented for me when the snap on guy came by as i was never there when he came. He did, no questions asked. Also had a very old 1/2" ratchet, just had him show the snap on guy, he said if it was chrome, he would of gave me a brand new one. If my co-worker ever has any problems with gettin anything on warrenty, ill give him that address.

[mrshaun]

Well the usual things that get sent back are screwdrivers that have been ran over by a tank. Yes a tank. chrome sockets that are almost 8 point where the drive goes into (impact on chrome and osha is not a small town in Wisconsin) thats about it. a ratchet now and then.
What do you have that has been denied for warranty? just wondering

[mrshaun]

one other thing. Government branded tools get sent back real fast. most have a V in the part number. Like SV8 1/2 chrome universal S8 is the regular number.