Proto Warrantee Report - Thumb up

[Bolster]

I recently purchased some Proto sockets from a forumite, who warned me one socket (the 1-1/8) perhaps needed a warrantee exchange due to minor chrome peeling. So I tried it. I simply sent the mildly-peeling socket to Stanley/Proto and a brand spankin' new Proto appeared in the return mail, in about 10 days.

No muss, no fuss. :thumbup:

[48548]

Cool now I can send my 1950's proto socket in that has a crack 1-1/8 3/4 inch to get fixed!!!!

[Rigmaster]

I recently purchased some Proto sockets from a forumite, who warned me one socket (the 1-1/8) perhaps needed a warrantee exchange due to minor chrome peeling. So I tried it. I simply sent the mildly-peeling socket to Stanley/Proto and a brand spankin' new Proto appeared in the return mail, in about 10 days.

No muss, no fuss. :thumbup:


Good to know, I think MOST major tool companies will do this if you send broken tools to them, I know I sent in a broken Easco ratchet a couple of years ago and they replaced it (with a KD ratchet).


Where was the new one made?????


:confused:

[dxdexter]

Did you need to contact the manufacturer prior to sending the socket or did you just send it unannounced? Is the address for warranty on their website?

[walrus]

Did you need to contact the manufacturer prior to sending the socket or did you just send it unannounced? Is the address for warranty on their website?

Its on their website. I called about a Blackhawk ratchet wrench, I sent it away got it back in about 2 weeks

[64merc]

I recently purchased some Proto sockets from a forumite, who warned me one socket (the 1-1/8) perhaps needed a warrantee exchange due to minor chrome peeling. So I tried it. I simply sent the mildly-peeling socket to Stanley/Proto and a brand spankin' new Proto appeared in the return mail, in about 10 days.

No muss, no fuss. :thumbup:

That's good news sir. I always enjoy hearing about warranty experiences.

Hmm, that socket sounds familiar. :)

[zuspiel]

Good to hear! Thanks for letting us know.

[Bolster]

Did you need to contact the manufacturer prior to sending the socket or did you just send it unannounced? Is the address for warranty on their website?

Unannounced, Dex. It was an experiment. Got their warrantee address from their website as you say.

Am I misspelling "warrantee"? :tard:

[Bolster]

Where was the new one made?????

U. S. A. :thumbup:

[Bolster]

That's good news sir. I always enjoy hearing about warranty experiences.

Hmm, that socket sounds familiar. :)

Darned good seller, too. His name was 64merc or something like that. Real honest guy who gave me a spankin' good deal on a whole set of sockets with an accurate description of their condition. :thumbup:

The new socket doesn't match the vintage ones in style (no line around the circumference) but given it's new and so very chrome-y, I can overlook that.

[48548]

does it have the star stamped on it, like the old proto one I have that needs to be fixed?

[Rigmaster]

Unannounced, Dex. It was an experiment. Got their warrantee address from their website as you say.

Am I misspelling "warrantee"? :tard:


Warranty
(singular)

Warranties
(plural)

[Bolster]

Warranty
(singular)

Warranties
(plural)

Thank you sir. I was a fool, but no longer.

A warranty (accent on first syllable) is a guarantee.

A warrantee (accent on last syllable) is a person or party who is guaranteed something.

[Bolster]

does it have the star stamped on it, like the old proto one I have that needs to be fixed?

Ha! No star, because now-a-days they broach all four sides of the square hole with indents!

[64merc]

Ha! No star, because now-a-days they broach all four sides of the square hole with the indent!

Wait a second, are you saying that the star indicates which side the indent is on? If so, I learned something today as well.

[Bolster]

Wait a second, are you saying that the star indicates which side the indent is on? If so, I learned something today as well.

Yes indeed, sir. Vintage Protos only broached one indent, and starr'd it (more like an asterisk actually) to help the ratcheteer line it up for connection. Does this help explain why these sockets were always falling off your ratchet? :) I suppose you want them back now!

[Tool Pants]

Interesting. I think the trick is to dump the product on the door of Stanley-Proto. My experience with their customer service via e-mail for a ratchet adapter is here.

http://www.garagejournal.com/forum/showthread.php?t=28054

In a weak moment I bought these 3 Proto mega combos at the flea market for $5 each - 1 1/16", 1 1/8", and 1 1/4" to complete my old matching 1/4" - 1" set. I doubt if I will ever use anything past 1", but at the flea market it was only $5 per wrench....

I can usually tell if a tool has be used, and the only one with any evidence of use is the 1 1/16" on the open end. But all the megas have peeling/flaking chrome. You can see the top one has flaked and it is not even on a drive side. None of the others smaller ones are like that. A bad plating day when the megas were made.

[Uncle Buck]

Taught me something to!

[64merc]

Yes indeed, sir. Vintage Protos only broached one indent, and starr'd it (more like an asterisk actually) to help the ratcheteer line it up for connection. Does this help explain why these sockets were always falling off your ratchet? :) I suppose you want them back now!

Too funny man. I don't know why, but I just never linked the two. Makes me wonder what other stuff I miss everyday.

[Paladin]

I didn't know that either! Now I'm not going to be able to put a Proto socket on a ratchet without first finding the star. :thumbup: