Mac tool warranty

[mtwaterguy]

Anybody familiar with Mac warranty? I have a few wrenches that were rolled up in their pouch and stored in a drawer in the shop. They've drawn moisture and the finish has peeled and rusted. Will Mac replace these or are they throw aways now. Thanks, Mike.

[speed bump]

Generally if you send stuff into Mac they are pretty good about replacing but I can't say for sure in your specific case.

[billymade]

Mac Warranty info:
http://www.mactools.com/CustomerService/WarrantyReturns/tabid/68/Default.aspx

[volvo420coupe]

If your already feeding your mac guy some cash each week, you will have no problem whatsoever warrantying them. If not I don't know what to tell you, maybe you will get lucky.

[Merkava_4]

Your MAC dealer will warranty those wrenches after you buy a full set of wrenches.

[mtwaterguy]

Probably have a hard time then. It's been years since I had the truck guys stop at my wrecking yard in Pdx. I'll give Mac a call and see what they say.

[billymade]

I think I would just send them in; everyone here has a good service from Mac, they sent me two rebuild kits for some ratchets! Free of charge; there isn't a Mac dealer in my area...

[forceyoda]

i have had great experiances with mac warranties over the phone, never delt with a truck guy.

[paramudduck]

Warranty Returns (for purchases made from our Web Store and from Distributors)

Products are covered under various warranty periods. Mac Tools warranties products through our distributors. If you currently are not serviced by a distributor, you can return your Mac Tools items for warranty to:

Consumer Warranty Returns Department Mac Tools 4380 Old Roberts Road Columbus, Ohio 43228

Your return will be evaluated and items that fall within our warranty will be replaced. Allow 2 to 3 weeks for processing and replacement. To ensure your return reaches us and that we have all information needed to warranty your items, please provide the following:

1. Put a list of the tools inside the carton.

2. Put your name, address and phone number inside the carton. a. Phone Numbers are required b. A Physical Address is required (no PO Box)

3. Keep a copy of your tracking number and a list of items sent back.

4. Mac Tools encourages you to insure the package for the replacement value of the tools.

Items that have failed under our warranty will be replaced.

Product Changes: Mac Tools reserves the right to make changes in design, appearance and construction of any and all products listed herein without incurring any obligation in making such changes in products previously sold or transferred, or to replace any previously sold or transferred product with the updated product. Mac Tools also reserves the right to discontinue the availability of any products at any time, at Mac Tools’ sole discretion.

[caper]

Warranty Returns (for purchases made from our Web Store and from Distributors)

Products are covered under various warranty periods. Mac Tools warranties products through our distributors. If you currently are not serviced by a distributor, you can return your Mac Tools items for warranty to:

Consumer Warranty Returns Department Mac Tools 4380 Old Roberts Road Columbus, Ohio 43228

Your return will be evaluated and items that fall within our warranty will be replaced. Allow 2 to 3 weeks for processing and replacement. To ensure your return reaches us and that we have all information needed to warranty your items, please provide the following:

1. Put a list of the tools inside the carton.

2. Put your name, address and phone number inside the carton. a. Phone Numbers are required b. A Physical Address is required (no PO Box)

3. Keep a copy of your tracking number and a list of items sent back.

4. Mac Tools encourages you to insure the package for the replacement value of the tools.

Items that have failed under our warranty will be replaced.

Product Changes: Mac Tools reserves the right to make changes in design, appearance and construction of any and all products listed herein without incurring any obligation in making such changes in products previously sold or transferred, or to replace any previously sold or transferred product with the updated product. Mac Tools also reserves the right to discontinue the availability of any products at any time, at Mac Tools’ sole discretion.

Items 3 and 4 are very important.If not for delivery confirmation I would have been screwed when Mac lost the two ratchets I sent in for warranty.