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Californians with Snap on Dealers

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Blacknwhitepit

Well-known member
Joined
Feb 19, 2005
Messages
3,176
Location
Eastern Tennessee
I need some help....

A few months ago I sent in some tools for warranty... Now the guy won't answer my phone calls or Email... Last email I had from him was in May when he said he was waiting on some Dead blow hammers to come in. I have Emailed him at least 10 times (being professional and not angry) and called him and only got his voicemail and left messages. He is obviously screening his calls.

What I would like is for someone who may be on his route to just ask him to send me my broken tools back... That is all...I don't know what else to do. I even gave him all the stamps to send it back and emailed him that I would send money for postage.. He is just blowing me off now...

This is just not right...

I am not going to call him out publicly... yet... However, he is leaving me few alternatives..


Please PM me and I will give you all the details. Thanks...

-BWP
 
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bchee

Well-known member
Joined
Aug 20, 2007
Messages
6,148
Location
Texas
sorry to hear about that. I guess it was the guy pedro got you in touch with.
 
OP
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Blacknwhitepit

Well-known member
Joined
Feb 19, 2005
Messages
3,176
Location
Eastern Tennessee
Yup...

Regardless of anything.... He is in possession of MY PROPERTY, all I am asking for his for him to return it.

BTW his location is Inglewood, CA.

Any assistance would be appreciated.

-BWP
 
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billymade

Well-known member
Joined
Apr 2, 2008
Messages
7,461
Location
New Mexico
I wonder if you should just call Snap-On customer service directly and try to get the situation handled? Maybe they can direct or have a regional Snap-On corporate manager contact and get the situation under control?!
http://buy1.snapon.com/snapon-store/customer.asp?Ref=
Every call I have made; has been a pleasure and the people have gone above/beyond, in attempts to help me... even if the end result, was that they couldn't! Give 'em a shot!
 
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Blacknwhitepit

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Joined
Feb 19, 2005
Messages
3,176
Location
Eastern Tennessee
64merc said:
Ahh ****, not again...
Click to expand...

Might as well post the picture....

The only thing I am asking for his for my property to be returned. No matter what anyone thinks about the return policy, It doesn't change the fact that this is mine. I am no longer asking to have it warrantied, just returned. Even if you disagree it does not entitle someone to steal your property.

-BWP
 
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OP
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Blacknwhitepit

Well-known member
Joined
Feb 19, 2005
Messages
3,176
Location
Eastern Tennessee
billymade said:
I wonder if you should just call Snap-On customer service directly and try to get the situation handled? Maybe they can direct or have a regional Snap-On corporate manager contact and get the situation under control?!
http://buy1.snapon.com/snapon-store/customer.asp?Ref=
Every call I have made; has been a pleasure and the people have gone above/beyond, in attempts to help me... even if the end result, was that they couldn't! Give 'em a shot!
Click to expand...

This is my last alternative. My red star cluster....

-BWP
 
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64merc

Well-known member
Joined
Jan 24, 2008
Messages
2,816
Location
Texas
Blacknwhitepit said:
Might as well post the picture....

The only thing I am asking for his for my property to be returned. No matter what anyone thinks about the return policy, It doesn't change the fact that this is mine. I am no longer asking to have it warrantied, just returned. Even if you disagree it does not entitle someone to steal your property.

-BWP
Click to expand...

I'm not sure if you were referring to me, but for the record, I'm on your side man. We all have a different idea of what a warranty should cover, but you're right, you should get your stuff back either way. I hope you do. Good luck
 
OP
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Blacknwhitepit

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Joined
Feb 19, 2005
Messages
3,176
Location
Eastern Tennessee
64merc said:
I'm not sure if you were referring to me, but for the record, I'm on your side man. We all have a different idea of what a warranty should cover, but you're right, you should get your stuff back. I hope you do. Good luck
Click to expand...

:lol_hitti

I was referring to the "OH ****, Not this #$@% AGAIN" (The black and white photo that a guy is holding his head like he has a horrible migrane) that people post when we are going down an old rabbit hole.

I am trying to solve this problem professionally at the lowest level... Which is why I am not calling out who I will call only call "WP" publicly. I am only asking for a little help here. If this does not get resolved in the next two weeks I have ABSOLUTELY nothing to lose by contacting Snap on... After all I was one of P....s customers (I bought off his online site), even though I am no longer dealing with P....

Thanks for your support.

-BWP
 
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64merc

Well-known member
Joined
Jan 24, 2008
Messages
2,816
Location
Texas
Blacknwhitepit said:
:lol_hitti

I was referring to the "OH ****, Not this #$@% AGAIN" (The black and white photo that a guy is holding his head like he has a horrible migrane) that people post when we are going down an old rabbit hole.


-BWP
Click to expand...

Ohhhhh, gotcha. :lol_hitti That makes sense now. :)

I'll tell you what, nothing pisses me off more than when I email someone multiple times over a long period with no response. It happens to me at work sometimes. To me there is no excuse for that. I say just tell me something, whether it's good, or whether you're telling me to get lost.
 
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Stick Figure

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Joined
Aug 3, 2009
Messages
1,395
Location
Omaha, Ne
I'm not really near Inglewood, but i can ask my snap on dealer if he knows anything about the guy. They all seem to know each others lives pretty well. If you want to PM me the details of the situation, i'll ask him tomorrow. maybe something happened.
 
OP
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Blacknwhitepit

Well-known member
Joined
Feb 19, 2005
Messages
3,176
Location
Eastern Tennessee
Stick Figure said:
I'm not really near Inglewood, but i can ask my snap on dealer if he knows anything about the guy. They all seem to know each others lives pretty well. If you want to PM me the details of the situation, i'll ask him tomorrow. maybe something happened.
Click to expand...

That would be appreciated... Thanks :thumbup:

-BWP
 
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autoace

Well-known member
Joined
Oct 20, 2008
Messages
3,440
Location
Maine,USA
I had a similar problem with my last Snap-on dealer. he sent the tools in, and supposedly the warranty was denied. I contacted Snap-on but I had no proof of receipt, and they did nothing about it. The dealers name was Roger, they found his Snap-on truck abandoned behind the local machine shop some months later. Snap-on said they were not responsible for the actions of their dealers, period. One of the many reasons I gave up on SO as my staple tool vendor.:( I never got my broken tools back, or their replacements.:confused:

Good luck, hope it goes better for you.:beer:
 
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35mastr

Well-known member
Joined
Dec 6, 2007
Messages
2,534
Location
Norcal
Is there any reason that you did not send the tool back to Snap On directly.:confused:

I mean you are on the wrong coast sending them here.:headscrat

Is there no So dealer closer than California to you?:wtf:
 
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billymade

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Apr 2, 2008
Messages
7,461
Location
New Mexico
I was told by a corporate Snap-On rep; Snap-On dealers have meetings where they all get together (monthly?), discuss business and Snap-On related info.... so, I would assume they know each other!
 
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Lookin4'67Galaxieconv

Well-known member
Joined
Jul 2, 2008
Messages
16,638
Location
Atlanta, GA
autoace said:
Snap-on said they were not responsible for the actions of their dealers, period. One of the many reasons I gave up on SO as my staple tool vendor.:( I never got my broken tools back, or their replacements.:confused:
Click to expand...

That is such bullsh/t. Nissan told me the same thing when I had a complaint about one of their dealers screwing me over.

How can you not bear any responsibility for the vendor who distributes your product to the general public?! :headscrat
 
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Garage_Mahal

Well-known member
Joined
May 31, 2008
Messages
551
Yep, they are not responsible, and get over it 67. The dealer is a completely separate entity held together with the producer only by a contract. Unless that contract states that the producer is responsible for the dealers conduct, there is no way to make them take responsibility. Would you sign on the dotted line for a contract that stated you were responsible for some other adult's actions? You'd be crazy.
 
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Lookin4'67Galaxieconv

Well-known member
Joined
Jul 2, 2008
Messages
16,638
Location
Atlanta, GA
Garage_Mahal said:
Yep, they are not responsible, and get over it 67. The dealer is a completely separate entity held together with the producer only by a contract. Unless that contract states that the producer is responsible for the dealers conduct, there is no way to make them take responsibility. Would you sign on the dotted line for a contract that stated you were responsible for some other adult's actions? You'd be crazy.
Click to expand...


The manufacturer should stand behind it's product and work to satisfy the customer, in concert with the dealer, to a reasonable degree. If a dealer is treating customers crappy, that reflects badly on the manufacturer. It's called good business.

Get over it?! That's pretty childish. :headscrat
 
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Vinko

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Joined
Jul 7, 2008
Messages
5,829
Location
Los Angeles
Garage_Mahal said:
Yep, they are not responsible, and get over it 67. The dealer is a completely separate entity held together with the producer only by a contract. Unless that contract states that the producer is responsible for the dealers conduct, there is no way to make them take responsibility. Would you sign on the dotted line for a contract that stated you were responsible for some other adult's actions? You'd be crazy.
Click to expand...

My dealer doesn't even have an SO contract. Been selling their tools for over 30 years.
 
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Skyline

Well-known member
Joined
Nov 11, 2008
Messages
3,586
What makes no sense here is why on earth the OP would send tools for warantee replacement to an individual dealer on the other side of the country. The normal options would be to hand them to a local dealer and get replacements back right away (hammers should be a stock item), or mail them to S-O directly.

If a local dealer denies a legit replacement, one call to Snap-on will get them straightened out quickly.
 
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Todd.Brock

Well-known member
Joined
Jul 15, 2008
Messages
4,250
Location
Cincinnati
Here is my exp with a dealer in Cali who I believe is now defunct or at least no longer posts here... His name starts with a P.

I was interested in a FH747,with a softgrip handle last summer. I had an older model (10+ yr) with a black hard handle. I asked him if ratchets have trade in value, etc... He told me to send it to him and he would swap it out for a new one. I was honest and said it is used, nicked up, beat up, engraved even.. He said it didnt matter, guys out here will buy anything. I asked if it was ok if I sent a #2 phillips to be warrantied... I sent both items Priority mail and included priority mail packaging and postage paid already for the return trip. I had the new ratchet and warrantied screwdriver about a week later....

I was hesitant but it worked out. Im not a technician by trade so hunting the Snappy dealer is a PAIN around here. Thats why I sent things from Cincy to the West Coast.
 
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Blacknwhitepit

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Joined
Feb 19, 2005
Messages
3,176
Location
Eastern Tennessee
Skyline said:
What makes no sense here is why on earth the OP would send tools for warantee replacement to an individual dealer on the other side of the country. The normal options would be to hand them to a local dealer and get replacements back right away (hammers should be a stock item), or mail them to S-O directly.

If a local dealer denies a legit replacement, one call to Snap-on will get them straightened out quickly.
Click to expand...

Without going down too much of a rabbit hole. Where I worked daily was more than 50 miles to the closest snap on man. At the time, I did not know you could send them directly to snap on. The guy I sent them to was a member here and I did buy Snap on tools from him.

-BWP
 
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Blacknwhitepit

Well-known member
Joined
Feb 19, 2005
Messages
3,176
Location
Eastern Tennessee
************* UPDATE *************

After waiting 10 months, I had a surprise package on my doorstep today. Our Snap on guy came through...

Not everything was replaced, but 95% of it was, So I am very happy. I seriously thought I would never see my stuff again.

I don't know why it happened, but here they are. Thanks for your support and if anyone talked to him.... I appreciate it.

-BWP
 
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Vinko

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Joined
Jul 7, 2008
Messages
5,829
Location
Los Angeles
chadster1 said:
Sounds like you have Sal G. for a dealer. He is a good guy.
Click to expand...

Not Sal. But a good guy all the same :)


The term he said the SnapOn guys used to use for "enthusiasts" of SO tools was "Tool Queers". Not meant in a derogatory way, but a guy who would be obsessive about tools.
 
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