Good read from Hotrodder

[BUBJEL]

http://www.hotrodders.com/forum/snap-tools-fools-165638.html

[Packard V8]

Everyone is entitled to his opinion. Some people stay home and get their music from an AM radio. Others travel long distances and pay big bucks for live performances by the best performers in the world. Just depends on what is important to you.

thnx, jack vines

[CamarosRus]

This older experienced shop owner has a good point...........

Stop the cash flow with your SNAP-ON dealer, the service will stop sooner than later.

[Bart Simpson]

Time is money.
The dealer is going to go where people want to buy tools.
I understand the guy who posted that is frustrated but he is acting like a idiot.
Everyone knows the dealer can stop wherever he wants to as long as it is in his assigned territory.
He is under no obligation to stop anywhere he doesn't want to as he is his own boss.

If he wants to warranty items all he has to do is call or email snappy customer service and they will fix him right up since he doesn't have a dealer.

I guess he would rather drive 15 miles and cry about it all over the internet instead of using common sense.

[norry]

You know, I've been meaning to post here about my own experience with Snap-on but I guess this thread will finally get me to do it. I have to say that my experience was the complete opposite of that poster's. I didn't attempt to go locally, because it's hard for me to chase down the SO truck, but *shrug* I just called SO's 800 number and explained the situation. No muss, no fuss. Sent in 4 ratchets that needed rebuild kits, got brand-new ones back. Sent in a socket that cracked, got a brand-new one back. Sent in screwdrivers whose handles were melting (you know, the ones from the bad era where they had some kind of chemical reaction in the plastic handles), got new ones back.

SO paid shipping both ways and didn't hassle me about the warranty. I was honest and upfront with them that I had bought the tools used and didn't know how they'd been used beforehand, and even offered to pay for rebuild kits for the ratchets, but they went the extra mile and replaced the ratchets instead (with Dual 80's, no less!)

Honestly, I would have been happy just to know you could still get rebuild kits for these ratchets, which were all 20+ years old. For SO to volunteer to replace them, and with their latest-and-greatest at that, seemed really beyond the call to me.

[sk farmer]

Time is money.
The dealer is going to go where people want to buy tools.
I understand the guy who posted that is frustrated but he is acting like a idiot.
Everyone knows the dealer can stop wherever he wants to as long as it is in his assigned territory.
He is under no obligation to stop anywhere he doesn't want to as he is his own boss.

If he wants to warranty items all he has to do is call or email snappy customer service and they will fix him right up since he doesn't have a dealer.

I guess he would rather drive 15 miles and cry about it all over the internet instead of using common sense.

so in your opinion it does not matter how much you have bought, but how much you will buy that determines wether or not you get warranty. apparently you have too continually buy to keep your warranty in service.to think that is right is unbeleivable. if you read the article it sounds as if he has tried to contact snap-on with no success.

[Bart Simpson]

so in your opinion it does not matter how much you have bought, but how much you will buy that determines wether or not you get warranty. apparently you have too continually buy to keep your warranty in service.to think that is right is unbeleivable. if you read the article it sounds as if he has tried to contact snap-on with no success.


I think your twisting around what I wrote.....because I never said anything like that.

No ,he can get all the warranty he wants with a simple phone call....read the post above yours.
It is a hell of a lot easier and cheaper than driving 15 miles to drop the sockets off then 15 back home then another 30 miles round trip to pick them up later.

How much you buy has nothing to do with the warranty.
Snappy warranties the items not the driver he may exchange it for you but snappy warranties it.
If you don't have a dealer, deal with snappy directly ....pretty simple.

He doesn't have to act like a idiot and cry about it all over the place because the driver doesn't feel like driving 15 miles over to him so he can warranty his couple sockets.
That may be a 45 minute round trip for the dealer.
If the guy doesn't buy anything he is just losing money.
It is the drivers time and fuel and he can choose how to use it as he sees fit.
It sounds like the guy never buys anything and only wants warranty stuff .
If I was the driver I would just have him meet me somewhere on my route if he was too far away to drive to.
I am realistic, If I was in business I would stop where the people were buying tools.
A franchise is very expensive and you need to sell tools to make any money.
If someone called me and was near my route I would stop there too.
I have a feeling there is more to the story than he stated.
And yes he did contact Snappy but instead of arranging to send them his items all he did was bitch about the fact that the driver was not stopping.
They explained to him that the driver is his own boss and it is up to him where he stops.
Well as I previously explained if and when the driver stops is up to him and not snap on and everyone knows this.
Bottom line if you have driver that stops , no problem .
If he doesn't or wont then you need to make arrangement to meet him on his time and turf.
If that is inconvenient then there is snappy just a phone call or email away.
Like I said .....simple.
Or you could just go on every board you could find and bitch.......and accomplish nothing.

[HandyManny]

I never bought into that whole Snap-On hype anyay. I do have a few pieces that I bought at various times only because I needed a particular tool at the moment and the Snappy tuck had just arrived. I had some piss poor experiences dealing with Snap-On dealers very early on. Glad I did. It prevented me from over paying for my hand tools. As a result the vast majority of all my hand tools were aquired from other sources. Mainly from industrial suppliers and better auto parts stores back in those days. I have no regrets about that either.

[Defender Chassis]

the SO guy always stops by my buddies body shop because he has several employees that have credit with him. I work about 3 miles away and either leave the tool to be warrantied or have his service manager call me when the SO guy arrives and try to drop by before he leaves. My shop is a side business and I really wouldnt want to see the guy every week anyway.

BTW, who breaks quality tools anyway? If your breaking stuff of Craftsman quality or higher on a regular basis you may be abusing your tools. I cant remember the last time I broke something and would be wiling to bet I knew it was about to break anyway.

[speed bump]

the SO guy always stops by my buddies body shop because he has several employees that have credit with him. I work about 3 miles away and either leave the tool to be warrantied or have his service manager call me when the SO guy arrives and try to drop by before he leaves. My shop is a side business and I really wouldnt want to see the guy every week anyway.

BTW, who breaks quality tools anyway? If your breaking stuff of Craftsman quality or higher on a regular basis you may be abusing your tools. I cant remember the last time I broke something and would be wiling to bet I knew it was about to break anyway.

Picks and pry bars seem to be pretty easy to break, sledge hammers break on a regular basis. Air tools are something that I see a lot of guys getting rebuilt regularly on the truck.

[sk farmer]

i think bart missed my point. the dealer had plenty of time to sell him tools but has no time to warranty them. why should anyone buy from the dealer if he won't warantee them. i have had s-o tools that my freind who works in a shop turns in and says are his to get repaired. why should i have to do that? if you have only been on here a month you have not seen how many times this comes up. you would also know that i do not generally waste a lot of time bashing s-o or any other brand. bart however has been quite busy expounding his veiws on s-o wich is ok. just realize you may not always be right. i do not ever get why so many people think that the dealer's time is so much more valuable than their own. an hour of the mechanics time is just as valuable as the drivers.

[rhandwor]

Snap On used to have a center in Atlanta Ga it cost them to much money covering their warranty. They moved it to Alabama. I went a few times and people were carrying loads of tools in to get warrantied.

[SpiderGearsMan]

more of the impoverished cryin about snap on , best tools , don't hardly break and when they do ,free replacement is a phone call away
envious of a red box - nerds

[Stuart in MN]

Sounds like he has a problem with the local Snap-On guy, not with the company.

[SpiderGearsMan]

no he says all of snap on stuff is outsourced and not worth anything
so , some people buy cheap tools and have fancy houses and airplanes and stuff
I have no tool ego
before I put photos of my tool box here , nobody but my dealer and I knew what I had
people are not allowed to look in my box , it is about getting the job done
and I have not bought tools in ten years