View Full Version : Sears policy on returns w/o a receipt


bw77
09-30-2010, 03:41 PM
I contacted Sears customer service to ask what the policy is on returning an item without a receipt, like a gift, for store credit. Here's their answer:

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We regret to inform you that we do require a receipt for all returns. We are unable to issue a store credit to you for a return without a receipt.
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So that would mean that if I got a Christmas gift from someone who bought that gift at Sears, and I do not have the receipt, I can't exchange it for a different item at Sears? I don't mean a different size or color, but something totally different, like exchange a shirt I don't want for a tool.

Anyone know if that is really the way it's done at store level?

Junkman
09-30-2010, 04:07 PM
Today, many stores are issuing a "gift" receipt that allows the person getting the gift to return it and get a store credit. The gift receipt doesn't have a dollar value on it, only a bar code that refers back to the original sales receipt. This has been very successful at stopping shop lifting fraud. You might not like it, but times are a changing, and we have to change with the times... :thumbup:

rsieracki
09-30-2010, 04:08 PM
ive been told a "person" can have only X amount (never defined) of un receipted returns per 90 days.... they imput your name address etc.... now if you have multiple addresses maybe it doesnt track you i really dont know...

i did something similar when i exchanged 9 or so RW&B basic cman screwdrivers to get store credit and added a few bucks to buy a 5pc proset.

2_lude
09-30-2010, 04:37 PM
You can return items w/o receipt. You can only return a certain amount in a year. They will give you store credit and ask for your drivers license.

beelsr
09-30-2010, 10:25 PM
1. if you're returning those shallow sockets to get the deeps, you can return it no problem. I've done it a few times, as recently as a month or two ago. One store just did the exchange and didn't even ring it up, another did a receipt-less return and gave me change back (I was returning something worth more than what I wanted).

2. if you're returning the shallow sockets to get a shirt or something, you'll just need to give them your driver's license and they'll punch it into the computer to make sure you're not a shoplifter returning stuff. not a big deal at all....

cowboyjosh
10-01-2010, 01:13 AM
I HATE Sears; Im surprised they are still in business; clearly a proud company that has not kept up with the times; many times now Home Depot, Lowes, Best Buy; can all do a credit card lookup, meaning you don't need the original receipt, only the credit card the merchandise was purchased with; doesn't help with a gift card or cash purchase, but still better then Sears that is as old school as old school retailing can get.

MichaelP
10-01-2010, 01:49 AM
...Sears that is as old school as old school retailing can get. Not really. Now, instead of old school tools, they carry a variety of modern ones proudly made in China.

bw77
10-01-2010, 05:34 AM
I HATE Sears; Im surprised they are still in business; clearly a proud company that has not kept up with the times; many times now Home Depot, Lowes, Best Buy; can all do a credit card lookup, meaning you don't need the original receipt, only the credit card the merchandise was purchased with; doesn't help with a gift card or cash purchase, but still better then Sears that is as old school as old school retailing can get.

Sears does that. Last week I returned a few items I bought on sears.com, forgot my receipts. Gave them my credit card, they looked it up and gave me the refund to my card.

Keep
10-01-2010, 07:55 AM
I HATE Sears; Im surprised they are still in business; clearly a proud company that has not kept up with the times; many times now Home Depot, Lowes, Best Buy; can all do a credit card lookup, meaning you don't need the original receipt, only the credit card the merchandise was purchased with; doesn't help with a gift card or cash purchase, but still better then Sears that is as old school as old school retailing can get.

And just how are you going to know the credit card number of the person that gave the GIFT to you?

warmpancakes
10-01-2010, 09:47 AM
they returned some stuff the other day for me, gift card only