question

[Deafautotech]

i am curious what you would do with problem that tool truck dealer dont doing right way?

like what i have problem with mac tool guy that had my flex round head ratchet (1/4dr) and it already broke off and mac tool said it will need order and i can have replacement by next week then i was told that mac tool have back order of that kind flex roundhead ratchet and mac tool guy said it would take few weeks to get new one. i still dont get one replacement since one month and still waiting for it.... :wtf:

i was plan to complain with my mac tool guy about it but problem is he come on tuesday and i am at ivy tech college for all day.... :headscrat

[the intimidator]

I would have a chat with him and explain how you need the ratchet to make you're mony to pay you're account with him on time. Unless you don't have credit with the mac guy and you just buy odds and ends from him he should have got you a new ratchet or a equilvilent after the initial week when he found out it was back orderd. That is my opinion though :thumbup:

how did you manage to break a new 1/4 inch ratchet? where you using one of those mysticle 1/4 inch drive 5/8's sockets :bounce:

[Deafautotech]

i am dont have any account or credit from mac tools but i bought some of good impact socket set from him and lot of special tools like vacuum gauge, else from him.

the 1/4 flex drive ratchet is roundhead and i bought it from ebay and use it right after i got. then it break head off. so it is warranted but just in the long back order. i rather that kind ratchet to do the work because it is so slim head and thin body to access as easy way where i would like to go like transmission or engine... most of chrysler use small nuts and bolts as use 10mm, 13mm, 15mm sockets.

[ImportTuner]

Sounds like you need to be more patient with the Mac guy... First you did not buy it from him, you don't have any account or credit with him but he is still going to warrant you 1/4 flex drive ratchet ...

[Deafautotech]

i was understand that it is back order for that kind tool but i was not surprised that he dont have one stock in his trock or his local manager..... i just got some of furious that i was needed that ratchet to do but it is not in my hand now. i was bought spinflex 1/4dr as new he sold me for 100 dollars but i used it almost every mintue and it already paid off itself as i had it since three years and love it but just need that kindratchet without big handle..... i use spinflex 1/4dr ratchet a lot on transmission and around of vehicle body like mirrors, slide door latch where i dont need 3/8dr ratchet and i dont want dragging the air hose inside of vehicle because air hose is dirty and i had to clean almost every week to keep clean but most techs in shop dont clean air hose so i dont want get the dirty inside of vehicle.....

[the intimidator]

Sounds like you need to be more patient with the Mac guy... First you did not buy it from him, you don't have any account or credit with him but he is still going to warrant you 1/4 flex drive ratchet ...


I agree I would simply be patient with him, He is trying to warranty it for you on a friendly basis and a ratchet with a brocken off head is not a normal everyday thing especially 1/4" drive

[Deafautotech]

i would be nice tech for him to not complain about it but i am just concern if they just keep delaying the back order on ratchet.... the model is mrr6

[kartracer55]

Not having one in stock and not being able to GET one in stock are two different issues. My Snap On guy didnt have a 19 or 3/4 short 1/2 imapct on the truck today. He had to warranty like 2 in one week and sold another set of impacts. That is annoying, considering it is such a common size, but hey, he is going to get me one for next week. To Some degree it is out of his control, people wanted to buy them, you cant expect him to have 37 19mm short imapct sockets on his truck at all times can you?

Now, if you cant get the tool, then it is a whole different story. I waited liek 2 months for my Ratchet Rebuilt kit before I had a dealer because there were over 1,000 back order's for these things. I cant really get mad at anybody for that, its just how it is. If he cant get the ratchet, your SOL. It would be different if her simply did not want to warranty it for you, But I mean... Cmon

Jim

[Deafautotech]

the issue that i had problem with mac tools guy that dont carry many tools inside and most of time i asked for replacement and they just had to order it.... but my snap on guy have many sockets and he always replace my sockets if i have problem but i was noticed that snap on guy will have snap on corp to send replacement like socket or hammer to shop if tech really need one. but most of time my snap on guy had stocks in his tool truck. mac tool guy dont carry much tools like my snap on guy do... i just disappoint about mac tools guy....

[Deafautotech]

i would not buy any tool if tool truck dont carry tools inside truck because it would waste my time if it need order... i have choice between craftsman and my snap on guy because snap on guy have it stocks most of time and same with sears that have craftsman tools that have stocks or it will mail the tool to address where they want to like home or shop....

[wantedabiggergarage]

If it is a tool you use often, you end up with duplicates, because of the warranty issues. My 24" Mac locking extension, tends to be warrantied every few years (the pin mechanism wears out in the head and bends in). Normally by the time it is done that, they are already on backorder on the truck (a common occurance). The average warranty time on these, tends to be 5 weeks. So I bought a second (home box), and self warranty it, while waiting for it's return. There are some tools, it's just not feasible to do on your own without.

[KingPerformance]

There are multiple problems going on here.

First, you aren't one of his better customers that pays his bills. Now, I'm not saying that you don't buy from him; I'm just saying that you aren't giving him a paycheck on a regular basis. Sometimes this makes people a little less forward with helping you out. The truck drivers pay check is dependent on how much he collects weekly, and just like you work flat rate, if something doesn’t pay, you don’t really want to do it.

Next, carrying tools on a truck isn't always up to the driver. You have to understand that the dollar amount of tools that a driver can carry on his truck is directly related to the dollar amount he brings in weekly. If he brings in more money weekly then Mac will allow him to stock more tools, if he doesn't, well then he is cut back on his tool orders. This is a problem for you because he has customers that pay him on a regular basis that need tools warranted and he has to figure those into his dollar figure for his next order ALONG with how much money in tools he can carry on the truck. Never mind that he will get that money back when he sends the tool back, he as a tool truck driver is still held responsible for that tool as part of his daily carry/order. Under no circumstances is a tool truck driver allowed to carry more then the set dollar amount that the tool company sets forward.
Ex:
Truck Limit $10,000
He has $5,000 on the truck. That gives him $5,000 worth of working/ordering room. Now he sells and re-orders $2,000 worth of new tools, replenishes $1,500 worth of good selling tools, warrantees $1,500 to good customers and then someone that only buys every once in a while steps on the truck and asks for him to order a tool. Do you think he is going to bump the guy that makes a $100 a week payment, upset him and possibly loose a client to warrant your $60 tool? I’m not saying this is what is going on, but it is what I have seen happen, and what I know happens. And if I was in the tool truck driver’s position, I would probably do the same. You would have to wait until my paying customers are serviced.

Moving along, it’s on backorder. If it’s on back order there is nothing he can do to help you. He can't give you another tool because MAC will only give him the money back for a warranted tool. In other words no switch ups. So I don't know what you want him to do. Perhaps if you gave us an idea of what you would like to happen that would clear the situation up. But as of right now, I'm going to have to side with the tool truck driver.

[eschoendorff]

If it's that big of a problem, just warranty the MAC stuff through the mail. That's what I did. MAC corporate actually has pretty good customer service. And I didn't have to deal with the politics of working with a tool truck driver.:thumbup:

[Deafautotech]

i just gave away the mac tool ratchet to my mac guy and he said sorry as it is back order for few weeks but for now as it month...

so it is not good for customer to dont have tool warranty quick....

i would wait for him to get the replacement ratchet. i dont want buy the tool that i dont see or dealer dont have one in stock.... i prefer buy and take tools with instead place the order and wait for it.....