The Jalopy Journal

Buckgnarly · 02-15-2011, 05:31 PM

Sent in a 4pc carbide burr set (CB4S), they were VERY worn out. Just got a brand spanking new set about a week later....and yes, it's US made!

I know where to buy my bits and burrs now....

(not trying to say other companies don't warranty theirs, it's now I KNOW Mac does)

airbuff101 · 02-15-2011, 05:49 PM

Nice!
I've had the same pleasant experience.
Rob

wafrederick · 02-15-2011, 09:55 PM

I had the same too.I sent in a broken 14mm impact deepwell socket in 1/2 drive and got a replacement within two weeks.Did send in a chrome 8mm 6 point shallow socket in 3/8 drive last week,Broke it by hand.Hopefully get a replacement next week or the following week.I had Mac send me a couple ratchet kits for a VR10 and a XR8 ratchet.I did read on the bag the old gears had to be sent back for warranty purposes and I did.

84bimmer · 02-18-2011, 01:59 AM

Quote:

Originally Posted by Buckgnarly

Sent in a 4pc carbide burr set (CB4S), they were VERY worn out. Just got a brand spanking new set about a week later....and yes, it's US made!

I know where to buy my bits and burrs now....

(not trying to say other companies don't warranty theirs, it's now I KNOW Mac does)

That is impressive. Most tool companys don't warranty these types of things.

X1 Mike · 02-18-2011, 06:28 PM

2 more thumbs up for Mac warranty, I just got an air ratchet repaired for free that was wayyyyy out of warranty. Good job, Mac.

5-0stank · 02-21-2011, 05:23 PM

My dad has the same set, they still work great.

Tomorrow I'm sending in a 16mm socket and a 3/8" flex head ratchet for warranty.

wafrederick · 02-21-2011, 06:08 PM

Recieved a replacement 6 point 8mm shallow socket in 3/8 drive today.I sent in the old broken socket in and warrantied it with no problem

AdamsAutoAdvice · 02-22-2011, 08:12 AM

Good to know Mac warranties tools easily.

bargainzplus+ · 02-22-2011, 09:24 PM

I did the same w/ about 8 items i got here and there and got mine within a couple weeks. Had to wait on 1 item on backorder, but received a letter in the mail giving an estimate shipping time and they were very precise and easy to deal with.

Buckgnarly · 02-21-2012, 09:46 PM

Bumping this for another great Mac experience......

I don't think VT even has a truck, so I send in all my stuff. Sent in a 1/4 drive flex for broken tooth and floppy head. Sent me a brand new one. Took a while, but when I called a week ago the guy explained one of thier machines was down so it took a little.

DRhodes · 02-22-2012, 10:52 AM

I have had a great experience with the Mac warranty. I had a pile of broken screwdrivers (maybe 6 or 7) that I had broken the tips on over the last 10 years and I sent them in for replacement and received new ones within a few weeks. Great customer service.

HammerRed · 02-23-2012, 08:31 AM

Does mac reimburse shipping or how does this sending in thing work? just curious.

Buckgnarly · 02-23-2012, 08:43 AM

Quote:

Originally Posted by HammerRed

Does mac reimburse shipping or how does this sending in thing work? just curious.

No, I paid shipping to them, they send it back.

02-15-2011, 05:31 PM	#1
Buckgnarly Senior Member Join Date: Oct 2010 Location: VT Posts: 2,754	Mac warranty big thumbs up... Sent in a 4pc carbide burr set (CB4S), they were VERY worn out. Just got a brand spanking new set about a week later....and yes, it's US made! I know where to buy my bits and burrs now.... (not trying to say other companies don't warranty theirs, it's now I KNOW Mac does)

02-15-2011, 05:49 PM	#2
airbuff101 Senior Member Join Date: Oct 2006 Posts: 721	Re: Mac warranty big thumbs up... Nice! I've had the same pleasant experience. Rob

02-15-2011, 09:55 PM	#3
wafrederick Senior Member Join Date: Jul 2010 Location: Holton,Mi Posts: 3,222	Re: Mac warranty big thumbs up... I had the same too.I sent in a broken 14mm impact deepwell socket in 1/2 drive and got a replacement within two weeks.Did send in a chrome 8mm 6 point shallow socket in 3/8 drive last week,Broke it by hand.Hopefully get a replacement next week or the following week.I had Mac send me a couple ratchet kits for a VR10 and a XR8 ratchet.I did read on the bag the old gears had to be sent back for warranty purposes and I did.

02-18-2011, 06:28 PM	#5
X1 Mike Senior Member Join Date: Dec 2008 Posts: 3,344	Re: Mac warranty big thumbs up... 2 more thumbs up for Mac warranty, I just got an air ratchet repaired for free that was wayyyyy out of warranty. Good job, Mac. __________________ "Any man who thinks he can be happy and prosperous by letting the American Government take care of him; better take a closer look at the American Indian." Henry Ford If I’m texting while I’m drinking and driving, do they cancel each other out?

02-21-2011, 05:23 PM	#6
5-0stank Senior Member Join Date: Feb 2011 Location: PA Posts: 260	Re: Mac warranty big thumbs up... My dad has the same set, they still work great. Tomorrow I'm sending in a 16mm socket and a 3/8" flex head ratchet for warranty.

02-21-2011, 06:08 PM	#7
wafrederick Senior Member Join Date: Jul 2010 Location: Holton,Mi Posts: 3,222	Re: Mac warranty big thumbs up... Recieved a replacement 6 point 8mm shallow socket in 3/8 drive today.I sent in the old broken socket in and warrantied it with no problem

02-22-2011, 08:12 AM	#8
AdamsAutoAdvice Senior Member Join Date: Dec 2010 Location: Maryland Posts: 632	Re: Mac warranty big thumbs up... Good to know Mac warranties tools easily. __________________ Adam's Auto Advice - Auto Awesomeness Singing Dogs - Yup, Singing Dogs! :) CarNewsCafe - The best car news around

02-22-2011, 09:24 PM	#9
bargainzplus+ Senior Member Join Date: May 2010 Location: Clermont, FL Posts: 747	Re: Mac warranty big thumbs up... I did the same w/ about 8 items i got here and there and got mine within a couple weeks. Had to wait on 1 item on backorder, but received a letter in the mail giving an estimate shipping time and they were very precise and easy to deal with. __________________ Always Scooping Up Mechanic's Tools-Need Anything-Send Me A PM!

02-21-2012, 09:46 PM	#10
Buckgnarly Senior Member Join Date: Oct 2010 Location: VT Posts: 2,754	Re: Mac warranty big thumbs up... Bumping this for another great Mac experience...... I don't think VT even has a truck, so I send in all my stuff. Sent in a 1/4 drive flex for broken tooth and floppy head. Sent me a brand new one. Took a while, but when I called a week ago the guy explained one of thier machines was down so it took a little.

02-22-2012, 10:52 AM	#11
DRhodes Senior Member Join Date: Nov 2010 Posts: 667	Re: Mac warranty big thumbs up... I have had a great experience with the Mac warranty. I had a pile of broken screwdrivers (maybe 6 or 7) that I had broken the tips on over the last 10 years and I sent them in for replacement and received new ones within a few weeks. Great customer service.

02-23-2012, 08:31 AM	#12
HammerRed Junior Member Join Date: Feb 2012 Posts: 2	Re: Mac warranty big thumbs up... Does mac reimburse shipping or how does this sending in thing work? just curious.

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