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Old 02-15-2011, 06:31 PM   #1
Buckgnarly
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Default Mac warranty big thumbs up...

Sent in a 4pc carbide burr set (CB4S), they were VERY worn out. Just got a brand spanking new set about a week later....and yes, it's US made!

I know where to buy my bits and burrs now....

(not trying to say other companies don't warranty theirs, it's now I KNOW Mac does)
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Old 02-15-2011, 06:49 PM   #2
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Default Re: Mac warranty big thumbs up...

Nice!
I've had the same pleasant experience.
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Old 02-15-2011, 10:55 PM   #3
wafrederick
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Default Re: Mac warranty big thumbs up...

I had the same too.I sent in a broken 14mm impact deepwell socket in 1/2 drive and got a replacement within two weeks.Did send in a chrome 8mm 6 point shallow socket in 3/8 drive last week,Broke it by hand.Hopefully get a replacement next week or the following week.I had Mac send me a couple ratchet kits for a VR10 and a XR8 ratchet.I did read on the bag the old gears had to be sent back for warranty purposes and I did.
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Old 02-18-2011, 02:59 AM   #4
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Default Re: Mac warranty big thumbs up...

Quote:
Originally Posted by Buckgnarly View Post
Sent in a 4pc carbide burr set (CB4S), they were VERY worn out. Just got a brand spanking new set about a week later....and yes, it's US made!

I know where to buy my bits and burrs now....

(not trying to say other companies don't warranty theirs, it's now I KNOW Mac does)
That is impressive. Most tool companys don't warranty these types of things.
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Old 02-18-2011, 07:28 PM   #5
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Default Re: Mac warranty big thumbs up...

2 more thumbs up for Mac warranty, I just got an air ratchet repaired for free that was wayyyyy out of warranty. Good job, Mac.
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Old 02-21-2011, 06:23 PM   #6
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Default Re: Mac warranty big thumbs up...

My dad has the same set, they still work great.

Tomorrow I'm sending in a 16mm socket and a 3/8" flex head ratchet for warranty.
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Old 02-21-2011, 07:08 PM   #7
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Default Re: Mac warranty big thumbs up...

Recieved a replacement 6 point 8mm shallow socket in 3/8 drive today.I sent in the old broken socket in and warrantied it with no problem
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Old 02-22-2011, 09:12 AM   #8
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Default Re: Mac warranty big thumbs up...

Good to know Mac warranties tools easily.
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Old 02-22-2011, 10:24 PM   #9
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Default Re: Mac warranty big thumbs up...

I did the same w/ about 8 items i got here and there and got mine within a couple weeks. Had to wait on 1 item on backorder, but received a letter in the mail giving an estimate shipping time and they were very precise and easy to deal with.
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Old 02-21-2012, 10:46 PM   #10
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Default Re: Mac warranty big thumbs up...

Bumping this for another great Mac experience......

I don't think VT even has a truck, so I send in all my stuff. Sent in a 1/4 drive flex for broken tooth and floppy head. Sent me a brand new one. Took a while, but when I called a week ago the guy explained one of thier machines was down so it took a little.
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Old 02-22-2012, 11:52 AM   #11
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Default Re: Mac warranty big thumbs up...

I have had a great experience with the Mac warranty. I had a pile of broken screwdrivers (maybe 6 or 7) that I had broken the tips on over the last 10 years and I sent them in for replacement and received new ones within a few weeks. Great customer service.
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Old 02-23-2012, 09:31 AM   #12
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Default Re: Mac warranty big thumbs up...

Does mac reimburse shipping or how does this sending in thing work? just curious.
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Old 02-23-2012, 09:43 AM   #13
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Default Re: Mac warranty big thumbs up...

Quote:
Originally Posted by HammerRed View Post
Does mac reimburse shipping or how does this sending in thing work? just curious.
No, I paid shipping to them, they send it back.
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