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Old 05-12-2008, 03:27 PM   #21
The Alchemist
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Default Re: Owners feedback of Direct-Lift Pro Park 7 + 8. Also additional safety features.

I have had my Pro-park 8s for about 2 months now and love it. I pulled the trans and swapped a flywheel in less than a weekends time (working off/on). I love it. Only think I need to do is raise my ceiling and do what Rothaus did with his opener and I'll then be able to open the door with the car fully in the air.

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Old 05-13-2008, 08:41 AM   #22
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Default Re: Owners feedback of Direct-Lift Pro Park 7 + 8. Also additional safety features.

Quote:
Originally Posted by The Alchemist View Post
I have had my Pro-park 8s for about 2 months now and love it. I pulled the trans and swapped a flywheel in less than a weekends time (working off/on). I love it. Only think I need to do is raise my ceiling and do what Rothaus did with his opener and I'll then be able to open the door with the car fully in the air.

How high is your ceiling? I have a 10.5 foot ceiling and wondering how well a lift would work.
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Old 05-14-2008, 03:27 PM   #23
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Default Re: Owners feedback of Direct-Lift Pro Park 7 + 8. Also additional safety features.

Currently, as in the picture, my ceiling is only 9.5" tall. If I removed the opener, I could stand up and work on the car. As of now, I simply sit on a rolling stool. Fortunately, there is only attic space above the garage, so I plan to vault the ceiling and angle my opener like Rothhaus did. Then I'll be able to put the car in the air, open the door and then park my daily driver under it.


With a 10.5 foot ceiling you should be fine.
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Currently have a 20'x20'x10'. Succesfully put three cars in a 2 car garage.
Stable: 2006 Saab 9-3 (commuter)
2005 Saab 9-7x (wife's car)
2000 Trans AM, 460rwhp/425rwtq, too many mods to list.
http://www.fquick.com/The_Alchemist
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Old 10-29-2008, 11:39 AM   #24
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Default Re: Owners feedback of Direct-Lift Pro Park 7 + 8. Also additional safety features.

FYI - was just doing some research on lifts, and all the Direct-Lift 4 post models are now certified.

As noted on the Direct-Lift site - http://www.adgforward.com/directlift/4-post-lifts.htm

As noted on the Automotive Lift Institute's site (listed by model - look for the models starting with PP, listed by manufacture - look under Rotary) - http://www.ali-directory.org/ALI/ALI...Expand=7.1#7.1
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Old 11-16-2008, 12:30 AM   #25
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Default Re: Owners feedback of Direct-Lift Pro Park 7 + 8. Also additional safety features.

I just installed the Pro Park8 and PP8+ in my garage. They are well built and mine have the ALI Certification sticker. With the flow restrictors and ladder locks, I feel pretty safe while underneath the lifts. The ceiling height where the 8s is located is between 10'6" to 11' and provides enough height for two cars.
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Old 11-17-2008, 07:55 AM   #26
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Default Re: Owners feedback of Direct-Lift Pro Park 7 + 8. Also additional safety features.

Well, I finally got my ceiling raised and just need to spackle and paint.

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Currently have a 20'x20'x10'. Succesfully put three cars in a 2 car garage.
Stable: 2006 Saab 9-3 (commuter)
2005 Saab 9-7x (wife's car)
2000 Trans AM, 460rwhp/425rwtq, too many mods to list.
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Old 11-17-2008, 03:26 PM   #27
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Default Re: Owners feedback of Direct-Lift Pro Park 7 + 8. Also additional safety features.

Quote:
Originally Posted by viccin View Post
Hey everyone!
I stumbled across this web site www.1stchoicegarage.com and they apparently have the Direct Lift Pro Park 8 & 9 and they are all certified by Ali www.autolift.org Check this web site out to see who ALi is. It is the only residential lift that is certified by Ali. Hope this will easy some concern on some of you home owners & hobbyist.

Viccin
Toronto
Bend Pak has been selling ALI certified lifts for the hobbiest for many years.
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Old 01-05-2009, 04:04 PM   #28
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Default Re: Owners feedback of Direct-Lift Pro Park 7 + 8. Also additional safety features.

I wonder how old RCGH is doing with his lift?... he hasn't been on the site for 10 months...
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Old 10-12-2009, 02:56 PM   #29
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Default Re: Owners feedback of Direct-Lift Pro Park 7 + 8. Also additional safety features.

Quote:
Originally Posted by The Alchemist View Post
Well, I finally got my ceiling raised and just need to spackle and paint.

I think I asked you this before in pm but can't remember. Did you have your lift ship to your house and did you installed it yourself. I'm still trying to decide on this or the bendpak. I think I would want some to install but not sure who can do it in central Pa. And cost? Any more feedback on yours?

Thanks
Charlie
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Old 11-19-2009, 06:17 PM   #30
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Default Re: Owners feedback of Direct-Lift Pro Park 7 + 8. Also additional safety features.

“DIRECT LIFT’S” A “Certified Nightmare” so far!
I read postings on how good they were supposed to be, so I bought one recently (4 post pro pack 9 plus) and had hidden damage from shipping which gouged and scraped it all up (on the bottom where the main runway is) and Greg Smith equipment so far has advised that when it leaves their store, its mine and not their responsibility (even tho I paid for them to ship it, they choose the shipping, and they haven’t answered the question of if they check the bottom of the 2500 package at their warehouse before it leaves), They first advised me for two weeks that they were filing a claim with the shipping company and waiting for a response, only to then tell me that it was my problem to file a claim. There are stickers on the box to call immediately if you see damage, but if you cant see it unless you unpack it...............?? But I did call them immediately at the loading dock and advised it had some scratches i could see (not real bad where i COULD see) and advised there was a loose bolt that had fallen out of the packaging.........Greg Smith Equipment assured me to unpack it and if there was a problem to contact them! When I finally got it all unpacked and flipped the runway over it was scraped and gouged from one end to the other with mild dents.
So after two weeks of doing the foot work of getting prices for powder coating, or a suitable textured paint (like the tech recommended), and waiting for a response, I get an email from Greg Smith Equipment saying to call and file it myself and now give the shipping co. a price of replacing the runner (I refused the touch up spray paint since it wouldn’t hold up and you would need many, many cans)
Then I find that the wheels have holes too small for the bolts and you have to spend hours re-drilling out the oblong holes, and the bolts have to be put in just right so as not to bind up the wheels. Then the control motor/unit can only be put on one end (not two like they say) the safety release lever is hit by the ramp (if you choose the end with the ramps) and you have to cut/notch out the ramp to be able to use the safety lever to lower your car, and/or not risk the ramp weight moving it for you if you reverse the configuration. It also looks like it will have to be anchored, seems it is way too wobbly to feel safe by putting 6 or 7 thousand pds above my head. Especially by designers who cant get the bolts and holes right, or safety catch clearance, and seem to know about it but dont care!?
Greg Smith equipment advises that the manufacturer is aware of the problems but havent fixed it yet, I wrote the manufacturer and they wouldn’t reply!!! Why would you sell something you have to modify but not tell anyone or fix????
So after 2 weeks and now having to start over, I call again due to my being a bit irritated at this point, to only get to speak with Greg Smith himself (which at first I thought was kind of an honor) who was irritated by me sending an email to his staff indicating that many of my friends looking to buy lifts were disappointed, concerned and wouldn’t buy one unless all the issues were resolved on it. He perceived it as that I was spreading rumors and he was not so professional as he told me to call back and they would hold my hand as I filled out the claim forms………? He also advised for me to just pack it up and ship it back…………(Let me just unbolt it all and find a bog box) I wont go into the rest of it, but it wasn’t a professional response like I thought it would be. I went back and reread my emails I sent to see if I had sent something vulgar or out right rude threatening some sort of massive attack on his company but didn’t find the issue, nor did others.
More icing on the cake, is when I went to use the pro jack 4500, the jack wouldn’t pump up, fortunately the tech at Greg Smith sent me a replacement (have yet to try it).
Anyone buying a "Direct Lift" might want to ask some questions or beware, wish I had gone another route!
I have pictures (and some interesting emails) if anyone needs them to see what they may be getting into! Or feel free to stop by my shop with my nice restored car is sitting on the gouged and scraped up new lift! A few mods and parts and it seems to work fine now, just don’t look at it in the light! Good thing we car guys can modify and make things work!
[IMG]<a href="http://s673.photobucket.com/albums/vv98/gtoblade/?action=view&current=11-05-09_1735.jpg" target="_blank"><img src="http://i673.photobucket.com/albums/vv98/gtoblade/11-05-09_1735.jpg" border="0" alt="Direct Lift1"></a>[/IMG]
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Old 11-20-2009, 11:18 AM   #31
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Default Re: Owners feedback of Direct-Lift Pro Park 7 + 8. Also additional safety features.

My name is Greg Smith and I am the owner of Greg Smith Equipment Sales.
Mr. Jeff Gaddie recently bought a Direct Lift ProPark 9 Plus from our company.
Mr. Gaddie has reported that there was freight damage to his lift and Greg Smith Equipment has made every effort to help Mr. Gaddie resolve this unfortunate situation. I spoke to Mr. Gaddie yesterday and he told me that unless we resolved this situation to his satisfaction, he would start "bad mouthing" our company and the Direct Lift product. He listed his numerous credentials as a contributing writer to many magazines and that his influence and expert knowledge in the "car field" would prevent us from selling many of our Direct Lift products. I offered to take the lift back and give him a full refund. We have sold over 50,000 four post Direct Lifts in the last 10 years to 49,999 satisfied customers.
The lift is certified.
The observations and comments made by Mr. Gaddie in his post are not correct. The power unit can be mounted on a column positioned at the left front or the right rear of the lift. I have never had a customer complain about the bolt holes for the wheels. You do not need to cut or notch any metal to assemble the Direct Lift ProPark 9 Plus. The lift does not need to be anchored. The lift is third party certified...enough said. There is a pictorial assembly guide on the Greg Smith web site. www.gslift.com
Mr. Gaddie has posted other derogatory comments on related web sites.
As the owner of this company, I am disappointed that all of our efforts to resolve the freight damage to Mr. Gaddie's lift have not resulted in positive solution. Our company explains thoroughly on our web site about our freight policy. We are still working hard to resolve Mr. Gaddie's freight issues.
We have many emails that confirm how we tried to help Mr. Gaddie with the freight damage claim and also emails that contain Mr. Gaddie’s veiled threats that if this situation is not resolved, he will start the “bad mouthing”. When we offered to send Mr. Gaddie the factory paint (authentic ROTARY paint) to fix the scratches.....he told us that was not good enough and wanted us to pay $250 for special paint and $200 for his labor to "touch up" his lift. We then told Mr. Gaddie that we would ship him a new runway (freight prepaid). That proposed resolution was also not acceptable.
Greg Smith and his company have tried to resolve this freight damage issue in a professional manner. I have offered to give Mr. Gaddie a full refund if he was that dissatisfied with his purchase.
However, when Mr. Gaddie starts "blogging" about the shortcomings and faulty workmanship of the Direct Lift ProPark 9, he is inaccurate. Once again, the lift is third party certified. If any the members would like to discuss this issue with me, please free to call. At 60 years old, I still love working 60 hours per week.
Mr. Gaddie, please consider this an open letter to you, so that all the members can view how we respond to our customer’s issues. The ball is now in your court. What do you want us to do to resolve a situation that will certainly escalate unless we discuss this (openly)….like “professional gentlemen”….and come to a mutually satisfactory resolution. Thanks for reading this. Greg
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Old 11-20-2009, 04:04 PM   #32
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Default Re: Owners feedback of Direct-Lift Pro Park 7 + 8. Also additional safety features.

Wow, I had a good laugh out of that post from Greg Smith, and it further gives me insight to his true nature. It really would be funny if not so sad. Ironically, I haven’t lied, and in our phone conversation, and my background is exactly as I told him. When I was getting such a bashing from Mr Smith, I switched on the recorder on my phone, he was not threatened or given any ultimatum, nor did he offer any FULL refund, or ANY new parts with any shipping paid, but we (my friends and I) especially like the part where I advised him I was not starting or threatening any rumors (having multiple friends who were going to buy that are now concerned isnt a rumor) and wasn’t going to go posting it everywhere, to which you in a loud tone of voice state “I don’t care if you put all over the internet that Greg Smith is an A$$hol…” So per your request, there it is!
The only resolution offered to me by email was “Spray paint” and be happy or spray paint and “Greg Smith Equip” would file a claim (have the email). The price given to them for painting and labor of damage were at Greg Smith Equipments request (have that email too)
While the lift is certified for safety on capacity ratings, obviously that doesn’t cover flaws or other problems to make it work.
A full refund sounds good to me Mr Smith, is that a offer finally?? but not at more of my expense…….you can come and get it!!!!
I was offered by Greg Smith for me to send it back to him, ( I believe that’s the part of the recording where he says in such a nice tone “Why don’t you just send it back to us”) he offered no refund, no shipping to do so, and by some posts I found on other sites, I would be stuck with a shipping bill “Again” and no lift or anything! Here are links to some pics (down at end of post) of some of the issues, you can see where I have notched the ramp some (per the tech’s instructions at Greg Smith Equipment) but needs a little more taken out to be safe, and the wheels I didn’t want to take a part again due to the pain of getting them together, but you can maybe see how close the bolts are to the wheel circular disk that spins and how careful you must be so it doesn’t bind up (this was after several hours of re-drilling the oblong holes to make them work with the bolts and such (I guess I could have bought smaller bolts since the tech at Greg Smith Equip advised he has had several complaints on it).

Here is a post on another site where the customer service at Greg Smith Equipment has been a problem, I have found several but these jeep guys are a good one to start with
http://www.jeeps-offroad.com/f11/bad...winches-30251/

[IMG][/IMG]

[IMG][/IMG]

[IMG][/IMG]

[IMG][/IMG]

Last edited by gtoblade; 11-20-2009 at 04:43 PM.
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Old 11-20-2009, 05:23 PM   #33
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Default Re: Owners feedback of Direct-Lift Pro Park 7 + 8. Also additional safety features.

Dear Mr. Gaddie,
We will send our representative to pick up the ProPark 9 Plus during normal business hours the week of November 30th...if that time frame will be satisfactory to Mr. Gaddie...and we can both agree on a day that week which is good for both of us. Would it be more convenient for you to disassemble the lift...or would you want us to do that for you?
We will issue full credit for the lift and the freight costs to ship the lift to Kentucky.
We have been in business for almost 30 years and this is the first time that we have had to perform such a task.
Once again, the lift is ALI/ETL certified. We have sold thousands of these lifts. The lifts are made in a factory owned by the Dover Corporation...parent company of Rotary....and the lift was "freight damaged"...something that Greg Smith Equipment has no control over.
After thirty years of business and several million dollars of equipment sold, we are sure to have a customer or two that are not 100% satisfied. We sell excellent equipment at a very competitive price. We work with all our customers to help resolve issues...but in a few cases....the best solution is to dissolve the business and customer relationship as professionally as possible.
Mr. Gaddie, as evidenced by his negative postings and bashing of the Direct Lift Product and Greg Smith personally, does not want to be a Direct Lift or Greg Smith customer. Hopefully, by the first week of December, we will be able to accommodate him.
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Old 11-20-2009, 07:34 PM   #34
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Default Re: Owners feedback of Direct-Lift Pro Park 7 + 8. Also additional safety features.

You know this all could have been a simple solution, I have only posted the truth (be it negative or otherwise) and have all pictures, data, etc…. to support my statements, at no time did I demand money for the wheel issue, or ramp hitting the safety lever, I simply contacted the salesman and spoke to the tech at Greg Smith Equipment who acknowledge the problems and that they had been advising the manufacturer but they had not been corrected yet, and the solution to notch the ramp was the tech’s idea. I even contacted the manufacturer to advise that there were a few issues to be corrected (as I was not blaming Greg Smith Equipment for Direct Lift's problems) but they did not respond. It wasn’t until Greg Smith denied they existed that they became an issue.
If Mr Smith had been professional when speaking to me and simply stated that his Rep had been wrong in misleading me for weeks that she had filed a claim, and was waiting for a response, and wrong to have me get figures together to fix the damage, for her to submit on the claim, and that a simple “touch up” wasn’t going to fix the runway (as even the tech agreed), while irritated I would have fully accepted that employee’s sometime make mistakes and filed the claim myself with Greg Smith Equipments help. But despite my attempts to explain that to Mr Smith I only was bashed and treated otherwise. Even when offered proof of the ordeal I was met with disbelief and treated substandard. Maybe it’s a case of Mr Smith not having all the facts from his employee(s) prior to our conversation but the professional thing would be to listen first. As I have told Greg Smith Equipment before, correction of the wheel and ramp issue would be needed for my friends to have considered buying one and I think many others would like to install the lift without having to modify parts. I always thought it was a good thing to advise there is a problem and maybe Greg Smith Equipment would like to address it with the manufacturer.
Anyways, my position has not changed, and as I have stated before, I simply wanted and still want the damage repaired or replaced by whoever is the responsible party, be it the shipping company or whoever. I believe that is not too much to ask for.
Or you can have a rep come and take it apart and take it back, but you will understand that in light of Mr Greg’s previous posts of false statements about our conversation, I would need verification of funds being returned to my account, or a verifiable certified check prior to or at time of pick up.
Personally, since the lift is in and now anchored, it is very sturdy and functioning fairly well. I would say simply for Greg Smith to do the following: Tell the employee to not do that anymore to the customer, tell me that oooops! Sorry! she screwed up and the claim has to be filed by the purchaser, send a estimate of price on recommended repair or replacement of damaged part to the shipping company reference that pro number, and see if they will pay it now that "I" have filed the claim form. And maybe contact the manufacturer and advise them of the issues of the wheels and ramp/lever clearance so as to make sure the consumer has a good experience with the Direct Lift.
Whether I am (or was) a customer of Greg Smith Equipment has been or is determined by Mr Smith’s actions.
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Old 11-21-2009, 06:05 AM   #35
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Default Re: Owners feedback of Direct-Lift Pro Park 7 + 8. Also additional safety features.

Dear Mr. Gaddie,
Thank you for "opening the door" to resolve this situation. Please call me next week at the office to work out the details that will hopefully result in satisfaction for all of us.
Unfortunately, 99% of any issues with our products are the result of freight "damage". We package and protect the products as best we can at the factory and also at our warehouse, but sometimes there is damage. We carry a "big stick" with the freight companies and will work with you to file a claim and to recover that claim. We are successful as long as the damage has been reported to the carrier. (as was the case with your lift)
I am sorry that our representative did not spell out clearly how the process was to be handled, but the freight carrier was notified immediately after you contacted our offices. "The ball was then dropped". That employee is now very well aware of how to handle future freight damage issues.

I have spoken with all the Greg Smith Equipment employees connected to this issue and also the management team at Direct Lift (Rotary). Everyone is aware of this situation (both freight damage and small engineering issues) and would like to resolve all issues as soon as possible. The freight company representative and his boss are also "in the loop".

Thanks,
Greg
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Old 11-21-2009, 07:07 PM   #36
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Default Re: Owners feedback of Direct-Lift Pro Park 7 + 8. Also additional safety features.

Not sure about the “Opening the door” part as perhaps more of a “Pounding on the door that was slammed in my face”.
Regardless, If Greg Smith Equipment will forward the estimate and recommendation to the shipping company, reference the pro number/claim, then when they settle with me I can order the part(s) needed thru Gary (the nice and professional sales rep I originally dealt with).
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Old 11-23-2009, 01:29 AM   #37
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Default Re: Owners feedback of Direct-Lift Pro Park 7 + 8. Also additional safety features.

Like sands through the hour-glass...so are the lifts of our lives....
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Old 11-25-2009, 10:45 PM   #38
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Default Re: Owners feedback of Direct-Lift Pro Park 7 + 8. Also additional safety features.

Wow, I have been looking to purchase this very same lift. I have even spoken to Greg Smith and Direct lift over the phone about it. I was unaware that there are some possible manufacture issues, such as the ramp and release lever clearance. Neither company ever disclosed any possible problems. I will surely ask Direct lift about these issues before I decide to buy one. I will be following this closely before I decide to purchase this lift. You should not have to modify anything you buy. I hope Dover Corp. corrects these issues a.s.a.p. and then posts that the issues are corrected.
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Old 11-26-2009, 12:30 AM   #39
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Default Re: Owners feedback of Direct-Lift Pro Park 7 + 8. Also additional safety features.

I agree! You shouldnt have to modify a NEW item. There are several distributers for the direct lift http://www.directlift.com and maybe someone has the answer. I am still waiting to see what the outcome will be with Greg Smith Equipment.
I sent questions to Direct Lift about the issues yet they didnt respond.
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Old 11-26-2009, 09:58 PM   #40
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Default Re: Owners feedback of Direct-Lift Pro Park 7 + 8. Also additional safety features.

I had the direct lift pro park 7 and it worked very well for me. I used it primarily for storage and never had any problems. The only reason I sold it was I moved and didn't want to tear it down and move it 1300 miles.
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