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Old 02-07-2007, 12:42 AM   #1
Flathead Youngin'
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Default New Britian Ratchet: replacement warranty???

I have a decent old flex head, factory bent handle New Britian rachet that the gears stripped in. Is NB still in business or did somone buy the rights? Where can I exchange it, if possible?
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Old 02-07-2007, 12:53 AM   #2
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Default Re: New Britian Ratchet: replacement warranty???

Quote:
Originally Posted by Flathead Youngin'
I have a decent old flex head, factory bent handle New Britian rachet that the gears stripped in. Is NB still in business or did somone buy the rights? Where can I exchange it, if possible?
I think they're long gone, but maybe someone else can confirm for sure. I hope so, cause I have a big old offset wrench with a broken boxed end that I'd like to get replaced....



Found this: http://cgi.ebay.com/1974-NAPA-New-Br...QQcmdZViewItem

Looks like NAPA used to sell them.
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Old 02-07-2007, 02:01 AM   #3
chevy302dz
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Default Re: New Britian Ratchet: replacement warranty???

There long gone, but used to be sold through NAPA auto parts. NAPA may still honor the warranty
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Old 02-07-2007, 02:04 AM   #4
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Default Re: New Britian Ratchet: replacement warranty???

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Originally Posted by chevy302dz
There long gone, but used to be sold through NAPA auto parts. NAPA may still honor the warranty
What would you get in return I wonder? In the case of a broken tool, for example.
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Old 02-07-2007, 02:10 AM   #5
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Default Re: New Britian Ratchet: replacement warranty???

Something equlivant from the NAPA pro line I'd guess.
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Old 02-07-2007, 09:48 AM   #6
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Default Re: New Britian Ratchet: replacement warranty???

If it just says New Britian, your sol. They used to make both Husky tools (pre Home Depot), and Craftsman tools. They were bought out and eventually ended up in the Stanley toolworks group (who kept a few of their designs). There is some debate about whether a foreign company bought them out first (Diado).
My oldests "ratchet" is a Husky from my Gramps old shop, between the 20's-and 30's.

I was trying to find out about Wizard tools a while back. Never hears a response. They were sold at Western auto (house brand), which was purchased by Sears Holdings. They changed it to Advanced Auto. No one seems to know whether the one Western Auto (original?) in CA is responsible, whether Advanced handles it, or wether Sears took over (those two deny responsibility, WA doesn't answer).
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Old 02-07-2007, 02:05 PM   #7
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Default Re: New Britian Ratchet: replacement warranty???

well, can't hurt to ask our local napa.....

thanks!
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Old 02-07-2007, 03:03 PM   #8
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Default Re: New Britian Ratchet: replacement warranty???

My Dad worked for Western Auto for years. I worked for them for about 3 years out of high school. I have several odd pieces of Wizard sockets and wrenches that Dad had, as well as a few I bought back then.

Western Auto was originally based in Kansas City if I remember right. It was sold to Sears Holdings as you said, then, sold to Advance Auto Parts.

Wizard tools were well made back then. I never see them at flea markets or swap meets, but, there has to be a lot of them out there in circulation. Western Auto was big at one time. I know in the store in our small town we sold hand tools faster than we could put them on the shelf. I did warranty replacements when I worked there and few were ever returned. Dad used them for his tools on appliance service calls. Our little 2 bay Western Auto service center used them hard and they held up well.
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Old 02-07-2007, 05:57 PM   #9
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Default Re: New Britian Ratchet: replacement warranty???

I have a Wizard 3/8 ratchet I got from a garage sale about 2 years ago for 1 dollar. Up until now I have have not heard of anyone knowing about them.
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Old 02-07-2007, 07:01 PM   #10
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Default Re: New Britian Ratchet: replacement warranty???

I have a couple of Wizard sockets. Unfortunately, I think that "lifetime warranties" are limited to either:

a) The tool's lifetime,
b) Your lifetime,
or
c) The lifetime of the company extending the warranty...

based upon which ends first...
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Old 02-07-2007, 07:22 PM   #11
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Thumbs up Re: New Britian Ratchet: replacement warranty???

Quote:
Originally Posted by Flathead Youngin'
I have a decent old flex head, factory bent handle New Britian rachet that the gears stripped in. Is NB still in business or did somone buy the rights? Where can I exchange it, if possible?
Napa will exchange New Britain tools with the comparable Napa tool. NB was the supplier for Napa and then Napa started producing tools under there own name. The current Napa part numbers are the same as the New Britain numbers for most tools. I had a 3/4" breaker exchanged 3 years ago and had a 3 jaw puller of dad's exchanged last year.

You may have to go to a company store, or talk to someone old enough to now what New Britain.
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Old 02-07-2007, 07:44 PM   #12
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Default Re: New Britian Ratchet: replacement warranty???

The old Wizard tools were made by Indestro under contract IIRC.

They are some nice tools. I still like to use the ones I've got.


jerry
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Old 02-07-2007, 09:24 PM   #13
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Default Re: New Britian Ratchet: replacement warranty???

Quote:
Originally Posted by Jbullfrog
Napa will exchange New Britain tools with the comparable Napa tool. NB was the supplier for Napa and then Napa started producing tools under there own name. The current Napa part numbers are the same as the New Britain numbers for most tools. I had a 3/4" breaker exchanged 3 years ago and had a 3 jaw puller of dad's exchanged last year.

You may have to go to a company store, or talk to someone old enough to now what New Britain.
Just don't let them push that NAPA Evercraft line on you. I, personaly, have found the sockets to be okay, but the ratchets are typical Chiwanese fair. Make sure that you at least get a Danaher-sourced replacement that is USA made.
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Why bother? Natural selection will take care of them. If it doesn't, a 12-gauge can take care of the unnatural selection...
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Old 02-08-2007, 12:07 AM   #14
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Default Re: New Britian Ratchet: replacement warranty???

As far as New Britain goes, my dad managed a NAPA store for about 17 years.

He mentioned that when he was running the place, NAPA's policy was to warranty the New Britain stuff, but he can't remember if you got Evercraft or better stuff for it...
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