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Old 10-16-2010, 01:16 PM   #1
Kirbot
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Default Great neck warranty?

Seeing the other topic about greatneck reminded me that I have a broken great neck ratchet laying around somewhere.

The great neck website requires a receipt to return broken tools.
But what about autozone?
That seems to be the place most people get the stuff replaced.
Can I just walk in with it and get it replaced?

Last edited by Kirbot; 10-18-2010 at 08:58 PM.
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Old 10-16-2010, 01:18 PM   #2
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Default Re: Great neck warranty?

AZ will exchange it for you.
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but you can still use a large tool w/ small nuts, i don't recommend using a small tool w/ large nuts though.
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Old 10-16-2010, 01:28 PM   #3
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Default Re: Great neck warranty?

Cool, thanks

It's certainly not the greatest ratchet around.
But, if I can get a brand new one for free...
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Old 10-16-2010, 02:42 PM   #4
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Default Re: Great neck warranty?

The tools suck and the warranty sucks IMO. Bought a C-clamp that stripped out the main screw part and I used it exactly twice to push in brake caliper pistons when doing brake jobs. Needed a reciept which is in fine print or no even there on the package to use the warranty. Autozone told me to pound sand as well as Great Neck when I called them. No problem I told them, no more sales for you from me.
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Old 10-18-2010, 07:24 PM   #5
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Default Re: Great neck warranty?

I took it to autozone yesterday, and they where happy to replace it.
No problem at all, and no mention of a receipt.

It's no snap on, thats for sure, and its a bit stiff.
But, it'll be fine for a spare.
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Old 10-18-2010, 07:57 PM   #6
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Default Re: Great neck warranty?

Quote:
Originally Posted by Toolhorder View Post
The tools suck and the warranty sucks IMO. Bought a C-clamp that stripped out the main screw part and I used it exactly twice to push in brake caliper pistons when doing brake jobs. Needed a reciept which is in fine print or no even there on the package to use the warranty. Autozone told me to pound sand as well as Great Neck when I called them. No problem I told them, no more sales for you from me.
I doubt that, but you were pressin brakes with a c clamp
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but you can still use a large tool w/ small nuts, i don't recommend using a small tool w/ large nuts though.
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Old 10-18-2010, 08:03 PM   #7
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Default Re: Great neck warranty?

Quote:
Originally Posted by I can fix anything View Post
but you were pressin brakes with a c clamp
Whats wrong with using C-Clamps to compress the piston? I know they make special fitting plates but i still dont see the problem
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Old 10-18-2010, 08:25 PM   #8
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Default Re: Great neck warranty?

Some people are just out for a power trip at Autozone. One side of town is fine and dandy but the other side can be just flat out rude.
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Old 10-18-2010, 08:41 PM   #9
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Default Re: Great neck warranty?

Great Neck Warranty policy:

http://www.greatnecktools.com/lifetime_tool_promise
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Old 10-18-2010, 08:51 PM   #10
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Default Re: Great neck warranty?

Quote:
Originally Posted by Hiball View Post
Whats wrong with using C-Clamps to compress the piston? I know they make special fitting plates but i still dont see the problem
There is no problem but why not do it right. Why use a clamp where a press shoule be used. Here are some better options
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but you can still use a large tool w/ small nuts, i don't recommend using a small tool w/ large nuts though.
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Old 10-18-2010, 08:55 PM   #11
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Default Re: Great neck warranty?

Even though autozone is considered to be just a discount parts store to a lot of people the dudes there are pretty helpful usually I have pretty good luck with them and ive always bought automotive tools there as i needed them to fix myself and familys vehicles and never had a problem warranteeing any of it

p.s. Everyone knows that a C clamp can be used to push in a caliper piston unless its a multi piston caliper
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Old 10-18-2010, 08:55 PM   #12
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Default Re: Great neck warranty?

Quote:
Originally Posted by I can fix anything View Post
There is no problem but why not do it right. Why use a clamp where a press shoule be used. Here are some better options
Its essentially the same thing, Im not disputing there is a proper tool that gives you a more uniform push but....... Let me tell you how the cow eats the cabbage at my house. I use a C-clamp on personal vehicles... LOL Thanks for showing the pics.. Ive never seen the pistol grip type.

Quote:
Originally Posted by 4x4gearhead View Post
p.s. Everyone knows that a C clamp can be used to push in a caliper piston unless its a multi piston caliper
Yeah.. I also know Snap on secretly makes ratchets for Duralast.
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Last edited by Hiball; 10-18-2010 at 08:57 PM.
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Old 12-21-2010, 02:38 PM   #13
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Default Re: Great neck warranty?

I also use a C-clamp to compress the brake caliper piston but I take the old brake pad and put it in between the C-clamp and piston so it applies equal pressure just like your specialty tools.
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Old 12-21-2010, 04:09 PM   #14
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Default Re: Great neck warranty?

the local autozone replaces the great neck with duralast...as they stoped carrying great neck ratchets. but usally only for known customers.
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Old 10-05-2014, 07:29 PM   #15
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Default Re: Great neck warranty?

Quote:
Originally Posted by Hiball View Post
Whats wrong with using C-Clamps to compress the piston? I know they make special fitting plates but i still dont see the problem
I use a C clamp for brakes. I bought a specialty tool once, and it didn't work at all. I think part of it was in the way or something. That was years ago. I took it back. I guess there are ones that work better than the one I bought.
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Old 10-05-2014, 07:35 PM   #16
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Default Re: Great neck warranty?

yes let's bump a 4 year thread....
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