Recent content by FinallyGreen

Here's a photo of the shattered window opening and a portion of the J brackets. You mention that a couple of extra teks may be necessary. What is a tek? Is there another view that would be helpful to assess this situation?

Our three model 9700 doors were installed July 2011. In February 2012 (cold, wintry here in Vermont) I opened one of the bays (not often opened) and when the door was about half-way open, one of the inside windows shattered in 1000s of pieces onto the floor. There was nothing leaning against the...