Recent content by glazer

Just an update. So I emailed the website contact and they replied saying that they hold a lifetime "guarantee" for hand tools or non-powered tools against defects which can be replaced at no charge. They also forwarded the email to the team leader of my location to follow up with me. I haven't...

Thanks guys! I really appreciate the honest replies. My purpose for this thread was to see if this change was happening across Canada or if it was just my local store putting their foot down like lbgradwell mentioned with some stores in his area. As woody 73 says, i'm planning on contacting...

I was hoping for a more mature response and I don't see why you need to be so hostile. I wanted to exchange these items because they broke. Simple as that. As their policy states that no sale is final until the customer is satisfied, I was hoping that these broken tools would be replaced like...

Like many others on this site, I frequently choose to buy many of my tools at Princess Auto for the sole purpose of their "Lifetime Warranty". I've never had a problem until last month though. I've been denied both a refund and exchange of my tools on multiple occasions. Their reason to deny me...