Recent content by Hakeem

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    Wright Tools Disappointment (Transforms to Respect)

    Looks like two equally functional wrenches. What was the warranty claim for?
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    Insanely bad customer service experience from Matco

    Even though this wasn’t a warranty issue, I think you have a point. If they’re not honoring their return policy, I wouldn’t be surprised if they pull similar shenanigans with their warranty in the future. No hard feelings. The Matco rep said the same thing - he’d been selling the Pro Non...
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    Insanely bad customer service experience from Matco

    Ok, finally an update: Matco Corporate was utterly useless. I kept calling in and asking to speak to the manager and leaving a callback number for him to reach me. After the third unsuccessful attempt, I just gave up. Dunno if he’s blowing me off intentionally or not, I don’t care but I have...
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    Insanely bad customer service experience from Matco

    I’m writing this on my phone so I can’t get to the other responses right now, just wanted to address that question as it’s been asked a few times. I really appreciate the support & suggestions from everyone, though. Nice to know that I’m not crazy (in this particular instance LOL) Otherwise...
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    Insanely bad customer service experience from Matco

    Simply put: I thought this design would provide some advantages over the traditional 6pt design. More specifically: 1) they were recommended to me by @Callelle, a fellow HD mechanic working in the Salt Belt. He’s more experienced than me and has given me good recommendations in general. He...
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    Insanely bad customer service experience from Matco

    Update: I called back this afternoon and was informed that the customer service supervisor informed THEIR supervisor of the issue. I asked if I could speak with this supervisor but They had gone home for the day. So I’ll try calling back tomorrow. I think it’s promising that the matter was...
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    Insanely bad customer service experience from Matco

    That’s a fantastic idea. Gotta get back to work but I’ll update after I call back this afternoon.
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    Insanely bad customer service experience from Matco

    They’re a 6-pt spline design described as “Pro Non Slip”. Similar to the surface drive design featured by Koken. Well, on Friday they rounded a fastener off to the point where neither the “pro non slip” socket nor a regular 6pt socket would turn it. Fortunately I was able to use an extractor...
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    Insanely bad customer service experience from Matco

    Well I spoke with one guy and he checked with his supervisor. got off the phone and double checked the website, and then called back and spoke with someone else and they told me the same thing despite me reading their return policy to them. So I figured that was it. You think it’s worth...
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    Insanely bad customer service experience from Matco

    I bought some sockets from Matco and they sucked so I wanted to return them. I was within the 30day return window so I figured I’d be all good, right? Nope. Apparently using an item renders it ineligible for return. Nevermind the fact that their website doesn’t mention this anywhere, the...
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    Kennedy Kits Discontinued

    Wow brutal. Looks like they are just making the roll cabs now. Not that i was planning on buying one but it’s still a bummer. End of an era, like you say.
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    Tekton Auto wire stripper

    well let us know what you think! I love the inexpensive version I have and I’m sure the Tekton/Knipex will be even better. It’s a super convenient tool that really speeds up the workflow. Just grip it and strip it :cool: I wouldn’t give a **** If it said “Fisher Price” on the side, so long...
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    Show us your *NEW* 2021+ Craftsman V Series tools and tool boxes!

    Yeah I decently think they made them shorter to retain the premium aspect of the MAC precision torques. That, and making them shorter helps reduce manufacturing costs to hit the lower price point. I still think they came out of the same factory, they’re just so similar in every other way...
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    Screwdriver Sunday … let’s see ‘em

    ok here’s my modest collection: I could honestly get by with 1/2-1/3 of these. PH1 & PH2, small slotted screwdriver, and slotted demo driver see 90% of the use. All of the Snapon/Matco screwdrivers were heavily discounted, I don’t think they are really worth it when paid full price...
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    Tekton Auto wire stripper

    The discount is what, 15%? I dunno …
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