First of all, you screwed up. Who carelessly types in and submits the wrong address? Second, you didn't order from sears. You ordered from Eastwood company. No wonder why when you called them they were able to fix it. It clearly says on the site that it is a marketplace item. Sorry, not sears...
Tech broke the lock on it and pried the drawer open to get to his tools. He was going to throw it away so I told him I wanted it. I Took it home and bent the drawer back straight and now it only needs a new lock. :).