Just made my first SK day order as I missed it last year,I can't wait to see the 36" 3/4"breaker bar live and in person!! Btw it's slighty shorter brother is coming along for the ride as well!:D
First thing I would do is make sure the motor is turning the right direction. If a universal replacement was used it's quite possible the rotation is reversed. Also check the blade as I recently ran a similar call where the previous tech had put the blade on upside down.