Recent content by pyrofighting

Just cuase I talked to Customer Service I claim to be no expert, but here it goes. No matter if you are a pro or backyarder (like me) the tools you buy/ have are covered under their warranty. If you are denied for a legit claim by a dealer, that is them, not the company denying you. Just call...

My issues have been resolved with snap-on. Going through their customer service department they have set me up with a new dealer and he contacted me ASAP. He is taking care of me the way snap on should be taking care of ALL their customers. As well, I am plaing an order with him as I type this...

Where do you get this Hansen stuff and how much? Never mind Found it, Sears, Summit, etc.

Since this has gotton a little into the bashing side these are my final opions and comments. 1. The dealers and snap-on need to realize something. Customer Service is #1, I will take my money elsewere and so will others, poor buisness models always lose, it will catch up to them. 2. Also, the...

Maybe I am too young to get what you guys are trying to tell me. Since when is customer service the above and beyond, especially with tools as expensive as this. This should be the norm from the company and the dealers. Plus I am spending MY money with him, if he wants to be a pain in the ***, I...

You shoe me in the warranty where they dont have to fix my stuff. Wether it was bought from him or another, I am sure corporate would not be happy.

The torque wrench does not appear in the catalog. Maybe someone could help me out if I post the number. Also, the crewdrivers are cracking from age not abuse. This is proven with my set. Some are completely broken. The ones that arent, have cracks running through them, slowly getting larger with...

The guy is supposed to be back at my house Monday. When he is delievering my first order and I have cash in hand we will see about what he does and doesnt warranty or fix. I just want my torque wrench rachet part fixed, not calibrated, I am not asking for the world here. And give me a deal on a...

Well, he stands to make a good amount of money off me for just being some backyard car guy. $1000 for a first order, all cash. I talked to him about purchasing a roll away as well, cash. I would think for just comming buy some guys house this is easy money for him, how about a little customer...

So continuing with Snap On seems to be a waste. I was under the assumption the torque wrench ratching portion is lifetime, not the torque portion. The ratchet on mine is broken and he wont fix it, and says they dont make it anymore. There has to be a way around that warranty thing. What happens...

Heres the deal. I was given a lot of Snap On tools from my wifes dad. He was a FORD mechanic for 30 years. I finally got a Snap On guy to come to my house today. He warrantied a few items and not some others. Most of my screw driver handles are busted, he said NO warranty on these items. Also...