So this will be the final post about international tool. I don't think they are a bad company. They have good prices. They try to help you if you can get thru to someone. I think they need more customer service people, but that's just me. I asked for newer m18 batteries and gave up on getting...
I finally got a call back from a David at International tool on Wednesday. He sounded like he would help, but made no promises , said he would review and get back soon. As of now, Saturday, no response. May be time to file a dispute with pay-pal. Hard to tell if it is just a string...