Recent content by Tiki

Try to think about this from the dealer's shoes as well. Dealers get people who go to garage sales and pick up abused tools for .50, $1.00 and then bring the dealer boxes of these cast-offs and say "fix them". All the time the dealer spends processing these warranties (20 hours a week or more)...

At least you buy some things from your dealer. However, there are many others that don't and expect your dealer to process the returns for dozens and dozens of items each week. Yes, the dealer doesn't have to pay for the replacement but WHO PAYS THE INDEPEPENDENT DEALER for his/her time to...

This is the most accurate statement about the warranty issues. Snap-on tools were designed with a professional user in mind.... not someone who would drive a screwdriver with a hammer for a punch. And yes... it is about relationships. Even if the dealer is new but you can talk to him about...

If you are the original owner, the best thing is to write to Snap-on and request warranty coverage. If granted, you will be able to get serviced under their mail-in warranty service program. Make sure you insure the package(s)!! http://www1.snapon.com/display/termsofsale.nws And for those of...