Vintage Smoke
New member
- Joined
- Jul 12, 2013
- Messages
- 4
A couple of years ago I built myself a pole barn. A lift was always in the plans, but just not yet. I saw an add on Facebook for Weize lifts which are also the same as Bilt Hard. It was a 10K overhead lift that seemed to have heavier carriages and arms than the usual 9K lifts for an introductory proce of just over $2000. The only pitfall for me was that it was just over 12' high instead of just under. I had a work around for that though with my yet unfinished ceiling. To my surprise they also offered residential delivery AND lift gate service which I didn't think was possible. I should have known better....
So I pulled the trigger. $2150ish for a 10K lift delivered to my house with a liftgate to unload it.
I'll give you the quick version of the 20 or so phone calls and emails that followed. BTW...the company was listed as being in California which turned out to be BS since all emails I got came to me at about 2AM and all phone calls were with someone with a thick Asian (Phillipino?) accent that I could barely understand.
- First call was to let me know that lift gate service was unavailable for auto lifts(because they are too heavy) and I needed to borrow or rent a forklift to unload. I refused and told them I paid extra for lift gate service and they needed to find a delivery service that could get it off the truck for me.
- Next was to inform me that it was impossible to deliver to a residential address and it would need to go to a freight receiver to pick it up but they would discount the order since I had to rent a trailer and pick it up myself instead of having it delivered to me locally.
- Then they identified a receiver 1.5 hours from my house in a crappy area. I again refused.
- They were able to locate a receiver within 30 minutes of me but because it was costing them so much in shipping they couldn't offer any discount for me to now have to rent a big enough trailer and drive to pick it up. I sucked it up figuring I could live with that since they were still refunding me the residential delivery fee and lift gate fee.
- Then it was they just needed to make sure the receiver had a forklift so they could lift it off the delivery truck and drop it onto my trailer.
- Then it was they couldn't refund the extra fees because the freight was costing them too much.
- Then they cancelled my order because they realized the freight was too expensive.
All in all...2 weeks of phone calls and emails, at 2AM, with someone who didn't speak reasonable english, from a company that was supposed to be based in CA, and I am hoping to get a full refund before I have to submit a dispute with my credit card company.
Look...I know you get what you pay for when buying a Chinese lift, and I wish that I could afford an American made lift, but my advice here is that if you are going to buy a lift made in China at least stick to one of the manufacturers and/or distributors that have a reputation and a person stateside that you can speak to.
BTW...the phone number for Weize is (562) 456-0507. The number for Bilt hard is (562)-456-0517. It is too much of a coincidence that the numbers are one digit off. I assume they are the same company and I wouldn't be surprised if many of the lifts sold on eBay, Amazon, etc are the same company.
Buyer beware...
So I pulled the trigger. $2150ish for a 10K lift delivered to my house with a liftgate to unload it.
I'll give you the quick version of the 20 or so phone calls and emails that followed. BTW...the company was listed as being in California which turned out to be BS since all emails I got came to me at about 2AM and all phone calls were with someone with a thick Asian (Phillipino?) accent that I could barely understand.
- First call was to let me know that lift gate service was unavailable for auto lifts(because they are too heavy) and I needed to borrow or rent a forklift to unload. I refused and told them I paid extra for lift gate service and they needed to find a delivery service that could get it off the truck for me.
- Next was to inform me that it was impossible to deliver to a residential address and it would need to go to a freight receiver to pick it up but they would discount the order since I had to rent a trailer and pick it up myself instead of having it delivered to me locally.
- Then they identified a receiver 1.5 hours from my house in a crappy area. I again refused.
- They were able to locate a receiver within 30 minutes of me but because it was costing them so much in shipping they couldn't offer any discount for me to now have to rent a big enough trailer and drive to pick it up. I sucked it up figuring I could live with that since they were still refunding me the residential delivery fee and lift gate fee.
- Then it was they just needed to make sure the receiver had a forklift so they could lift it off the delivery truck and drop it onto my trailer.
- Then it was they couldn't refund the extra fees because the freight was costing them too much.
- Then they cancelled my order because they realized the freight was too expensive.
All in all...2 weeks of phone calls and emails, at 2AM, with someone who didn't speak reasonable english, from a company that was supposed to be based in CA, and I am hoping to get a full refund before I have to submit a dispute with my credit card company.
Look...I know you get what you pay for when buying a Chinese lift, and I wish that I could afford an American made lift, but my advice here is that if you are going to buy a lift made in China at least stick to one of the manufacturers and/or distributors that have a reputation and a person stateside that you can speak to.
BTW...the phone number for Weize is (562) 456-0507. The number for Bilt hard is (562)-456-0517. It is too much of a coincidence that the numbers are one digit off. I assume they are the same company and I wouldn't be surprised if many of the lifts sold on eBay, Amazon, etc are the same company.
Buyer beware...
