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Great, thanks! Another question -- the installation manual says the outdoor unit should be "protected from prolonged periods of direct sunlight or rain", and then elsewhere it says to build a shelter if the unit is frequently exposed to heavy rain or snow. I live in Albuquerque so it doesn't...

Yours was definitely in worse shape than mine. I PM'd you the images, let me know if that doesn't work. I didn't want to clutter the thread with 5 big images. I finally found an image of the back of the 12k and I think this is actually how it's supposed to look so I'm probably fine. But if you...

Images here: imgur.com/a/Q1TnHjP Been following this thread for a while, and finally decided to buy the 12K unit from Costco. Can't post a real link to the images yet, sorry. The outside half seems a bit damaged but I'm not sure. Does this look ok, or should I return it? The inside portion...