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In the end they are sending me a replacement ratchet. It took a lot of back-and-forth emails. The thing that I got pissed off about, was that, all of a sudden there was a caveat. However when I buy the tools off the truck the guy is like "don't worry about it, it's guaranteed for life."...

Snap on lifetime warranty is a joke, rather a scam. I just got off the phone with Snap-On customer service and they said production on my ratchet, SR710 was discontinued 20 years ago. And, therefore, they will no longer honor the warranty. She said the lifetime and did the day production ended...