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A short update… Over the past few months, I have tried at least three different local fabrication shops to replicate the arms with no luck. None of them want to accept the liability, which I understand. I have worked with Stratus (Suzie) and her engineering team through FaceTime calls on two...

I would hope my experience is not the norm. Maybe if I had not bought a demo it would have been different. I wish I would have spent the money and bought an ALI Certified lift. The installer said “you just don’t see these kind of issues with those.” At this point, I’m skeptical the arm they are...

Stratus sent a used power pack along with one arm. Said they were going to have the manufacturer make me another one (with 8 to 10 weeks lead time). They would not pay for the installer to replace any parts so I installed the power pack and one arm (to make sure it fit) then put the other arm...

It is shipping to a XPO terminal. Email from Stratus this morning, said that’s the only option they had in their system. It’s just another bump in this road I guess.

Update 5-14-2025 Stratus sent me the tracking information for the parts. I’m somewhat relieved but I still don’t know what they are sending. They decided to send it through a different carrier. The carrier used for the lift is 15 minutes from me, the carrier they decided to use for the parts is...

I’m sure counting on it. At this point nothing has been resolved and nothing has been shipped.

My lift is only symmetrical. I haven’t gotten confirmation (from Stratus) which arms I should have on this 12K lift. I realize all lift manufacturers are a little different. Can one of you guys with a 12,000lb symmetrical give me some measurements of your arms? Stratus says mine should all be...

Update, After the installer got everything working, we discovered the power pack is not the correct one for this lift. It was making a strange sound as if it was struggling to lift the truck then he stopped it about 4 feet off the ground as the hydraulic reservoir was almost empty. Suzie with...

I’ve talked to Stratus several times sent them lots of pictures. The installer came this week to install the lift. Everything looks well made and definitely a beast of a lift. Stratus has told me numerous times not to worry about the issues they are going to take care of it. Stratus is pretty...

The installation guys are in the process of The installer came today and got about 90% finished. All the arms fit but the larger arms sit a little lower at the pivot pin. Installer said he could adjust it high enough to clear the floor plate. They are not the same length. On a positive note...

The manual shows all the arms are the same.

Manual

It’s symmetric only

They sent me a PDF of the manual. It is a symmetric only.

It is a symmetric only

I purchased a Stratus SAE-C12XE from Stratus. It was one off the showroom floor (the only one they had). While unboxing I noticed the arms are not all alike. All are (I believe) 3 stage but 2 are larger than the other 2. The manual implies all of the arms are the same (no instructions on...