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I am very happy that I was able to repair the ratchet and keep it going for the next generation. Again it would have been an awesome story if SO would have been the hero. I like that there are loyal fighters for SO. I have read all of your posts and felt the sting on a few and also felt the love...

I was not looking or wanting a free tool or replacement. I would have gladly bought t hff e parts I needed to fix the ratchet. Snap On could have at the very least provided me with an alternative to fixing my ratchet. I figured out myself. The ratchet is working great. As far as the poster with...

This was Snap On's reply. Hello Will, Thanks for contacting Snap-on Tools. We understand what this ratchet means to you,and we really apologize for this situation. Unfortunately the F711 is back to the Seventies and the plate cover is discontinued with no replacement. We apologize for the...

I'm new to the forum. I wanted to share with you my Snap On story. This is the email I sent to Snap On. Just to let you know. I have since repaired the ratchet myself without the help of Snap On. My original ratchet is a F711 LS. I used the cover plate from a FV71, which worked like a charm. And...