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I didn’t send pictures. I told them it was a flex head ratchet that had no tension. They agreed it needed the spring washer replaced. I requested a new pin and offered to pay for it. I was told no payment was required. The pin could have made its way out of the box during shipping. The...

Sorry to beg for help in my first post on the forum. Does anyone know the part number of the pin for the flex joint in a F831 ratchet? I’ve tried 2 times to get the pin from Snap-On but they keep sending the spring washer instead. Thanks