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I purchased repair kits off eBay and rebuilt my 1/4, 3/8, 1/2, and 3/4 ratchets (USA made). I submitted a warranty claim for my broken flathead screwdriver (shank goes about 1/4" into the handle I found out). Response from Craftsman (a week ago): So here I am a week out without a...

I've had Klein Tools J63225N for roughly 15 years....they work well enough for me. Not sure how extensive your usage is. I use mine mostly for automotive use (car audio and battery cables).

Yea, my mind was blown when I received a reply from Craftsman saying they don't support Craftsman tools (Sears). They could at least change the name, since it's really not Craftsman anymore...

Sorry to dig up an older thread, but anyone had any luck recently with (Sears) Craftsman warranty? I have a drawer filled with older busted ratchets and sockets that were originally purchased from Sears. I figured I'd try the online form to submit a warranty claim, and they (Craftsman) replied...