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Craftsman Ratchet Info

jrodc455

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Printed these out at work, figured I'd share with everyone. Provides a little info about the Asian ratchets and the list of active kit numbers for both US and Asian made ratchets.

Image.jpg

Image2.jpg
 
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NUTTSGT

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I saw a copy of that at Sears the other day at the counter. I was going to ask for a copy of it but figured they'd stroke out. Thanks for posting that.
 

cmandp

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The new ratcheting mechanism "enhances dirt infiltration" uh... what? :headscrat
 
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Mickey O

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I highlighted the ones that said "made in Asia" but I'm sure there are more Asian ones but since they don't share the same number as a US made version they probably didn't list them, if someone knows I can highlight all the Asian ones so people know which ones not to buy.


cman-rats-2b.jpg
 
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SMKS

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This document specifically mentions that only the open stock ratchets are now imported. This matches what I've seen. All the tool kits are still marked "made in the USA." Except for the ones that include the ratcheting wrenches. Since all the ratcheting wrenches are imported, kits that include them say something like "made in the USA with foreign and domestic content."
 
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Fedwrench

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Thanks for sharing!!!:bowdown::bowdown:

I've looked at the ratchet parts picture and just don't see how the asia design improves dirt infiltration. :headscrat
 

NC-Fordguy

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It seems you work for Sears. I've seen this along with the training video for the PMTs. I've been wanting to post this but my wife wasn't sure if it was wise being it is on sears internal intranet.

I've been posting for quite some time that the ratchets that come in the tools sets were going to continue to be made is the usa, but it doesn't seem to register to the folks here.

Good job posting the info copy and paste
 

SMKS

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One thing I don't understand - why make the Chinese ratchets 99% the same, but just different enough that they have to have separate rebuild kits? That seems inefficient.
 
OP
J

jrodc455

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I just wish they would have gone back to the sharp v shape on the pawl of the USA ratchets. That rounded style is the cause of probably 99% of the slipping issues on those ratchets.
 

NC-Fordguy

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One thing I don't understand - why make the Chinese ratchets 99% the same, but just different enough that they have to have separate rebuild kits? That seems inefficient.

Could you explain your math of 99 percent? Ratchets that come in tool kits are still USA made. Are you saying that one tool kit gets sold for roughly every 50 loose stock ratchets?

As for the reason, all I can do is speculate
 

NC-Fordguy

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I just wish they would have gone back to the sharp v shape on the pawl of the USA ratchets. That rounded style is the cause of probably 99% of the slipping issues on those ratchets.

The old v selector ratchets are so much better. I've been using them for over 30 years with no issues
 

SMKS

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Could you explain your math of 99 percent? Ratchets that come in tool kits are still USA made. Are you saying that one tool kit gets sold for roughly every 50 loose stock ratchets?

As for the reason, all I can do is speculate

What I mean is - why make the imported RP ratchets almost identical, but with one tiny design difference (in the pawl design), so they requires a different rebuild kit?

It would seem more efficient if the Chinese RP ratchets were 100% identical to the USA made RP ratchets. They could use one rebuild kit, or at least identical/interchangeable Chinese and USA kits, for both the Chinese and USA models.
 
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NC-Fordguy

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What I mean is - why make the imported RP ratchets almost identical, but with one tiny design difference (in the pawl design), so they requires a different rebuild kit?

It would seem more efficient if the Chinese RP ratchets were 100% identical to the USA made RP ratchets. They could use one rebuild kit, or at least identical/interchangeable Chinese and USA kits, for both the Chinese and USA models.

Like I said I can only speculate. Things are being discussed internally at Sears but at this time I can't confirm what is fact and what is rumor.

What I can confirm is keep the pressure on the outsourcing. Voices are being heard at the upper tier of sears management. Everyone needs to keep pushing. Its a shame though that a collaborative effort here can't be orchestrated for a more powerful punch
 
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SMKS

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I've sent two emails to Sears. They were polite and pointed out specific item numbers I've purchased recently (two wrench sets and a pair of snap-ring pliers), to show I'm a real paying customer, not just some crank who's ranting.

I politely told them the items I had purchased and that the COO was a main point in my decision to buy them. I told them I wouldn't have purchased those items if they weren't USA made and I wouldn't purchase Chinese Craftsman tools. I politely urged them to reverse the trend of outsourcing their tools.

I don't know if it will make any difference, but a polite email pointing out that I'm a paying customer seems like it could be effective to me.
 

otis66

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so, what...you're gonna go with truck brand china tools for more money?:dunno:

I aready started buying SK, Wright tools. If I have to buy tools from China they will be GearWrench. I have enough Craftsman USA and there is no reason to go to Sears anymore. I was at Sears a couple of weeks ago to warranty a few things before they are no longer made in USA. I have not been to Sears since. And yes I still buy from Snap On Cornwell and Matco.
 

NC-Fordguy

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I'm not a douche bag. I just will not buy Craftsman tools not made in the USA.

Instead of mucking up every thread when sears/craftsman is the topic with your so very old and tired viewpoint, I suggest communicating your concerns to those at sears who make these decisions. Those are the folks who have the position to do something whereas those on this forum do not. You are preaching to the choir here.

Or is it you like whining like a little biotch
 

NC-Fordguy

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I've sent two emails to Sears. They were polite and pointed out specific item numbers I've purchased recently (two wrench sets and a pair of snap-ring pliers), to show I'm a real paying customer, not just some crank who's ranting.

I politely told them the items I had purchased and that the COO was a main point in my decision to buy them. I told them I wouldn't have purchased those items if they weren't USA made and I wouldn't purchase Chinese Craftsman tools. I politely urged them to reverse the trend of outsourcing their tools.

I don't know if it will make any difference, but a polite email pointing out that I'm a paying customer seems like it could be effective to me.

This kinda stuff is having an effect. How effective it is remains to be seen.

A couple of months ago the regional honcho inspected my wifes store. I got to borrow him for a few minutes and show him some of the stuff that I had concerns with. The big thing was the quality and design of the polished wrenches. The oversized head on the stubby wrenches.

He was unaware of nearly everything I showed him and appeared to grasp my points. According to the feedback I got from the wife the conversation made an impact on him. I made sure my presentation was positive and informative, not just a rant. Hopefully he shared this with those who are making purchases for sears.

I really feel if we keep up the pressure we can open some eyes and effect some positive outcomings.

Entering this with the fawk sears and fawk craftsman mentality isn't going to help things
 
OP
J

jrodc455

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The old v selector ratchets are so much better. I've been using them for over 30 years with no issues

I was actually referring to the shape of the pawl in the current USA made raised panel ratchets lol. I've rebuilt a million of those bastards, and the pawl is why they slip/fail so often. When I rebuild them I take a dremel and sand/grind the pawl to a v shape so they don't slip so much.
 

pipsters

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It's almost funny, Sears redesigns the tool to reduce dirt getting into the gears (was that ever even a problem?) instead of making the tool better ie stronger gear mechanism which is why the majority get replaced.

Double-facepalm.jpg


So I gather from that post that the thin profiles will have different sets as well. However it looks as though Sears will stock an Asian and Chinese repair kit (if your local store does ratchet repairs).

I found some on ebay for 1/2 of what Searspartsdirect wants. Still expensive for a lifetime warranty tool. I dunno the whole thing upsets me. Sears wants $15 for a 1/2" thin profile rebuild kit. That seems outrageous to me.

Also it doesn't matter if Sears is selling US made product in kits - when you replace your stuff you'll get a China ratchet most likely (at least here, my store does not rebuild ratchets). Plus it blows my mind that somehow it's cost effective to now produce two different sets of rebuild kits (US and Asia) for those particular ratchets.
 

NC-Fordguy

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It's almost funny, Sears redesigns the tool to reduce dirt getting into the gears (was that ever even a problem?) instead of making the tool better ie stronger gear mechanism which is why the majority get replaced.



So I gather from that post that the thin profiles will have different sets as well. However it looks as though Sears will stock an Asian and Chinese repair kit (if your local store does ratchet repairs).

I found some on ebay for 1/2 of what Searspartsdirect wants. Still expensive for a lifetime warranty tool. I dunno the whole thing upsets me. Sears wants $15 for a 1/2" thin profile rebuild kit. That seems outrageous to me.

Also it doesn't matter if Sears is selling US made product in kits - when you replace your stuff you'll get a China ratchet most likely (at least here, my store does not rebuild ratchets). Plus it blows my mind that somehow it's cost effective to now produce two different sets of rebuild kits (US and Asia) for those particular ratchets.

I'm curious as what the store location is that doesn't rebuild ratchets. Is it a hometown sears? You should at least be able to request a rebuild kit
 

pipsters

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I'm curious as what the store location is that doesn't rebuild ratchets. Is it a hometown sears? You should at least be able to request a rebuild kit

Raleigh NC @ TTC

I don't have a problem purchasing rebuild kits while I can still get them for my US ratchets, but the prices Sears is charging blows me away especially when technically I can get a new free ratchet by swapping it out. You'd think they'd want to sell them at cost so guys could rebuild their ratchets for them instead of also having to pay someone at the store to do it.
 

otis66

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Instead of mucking up every thread when sears/craftsman is the topic with your so very old and tired viewpoint, I suggest communicating your concerns to those at sears who make these decisions. Those are the folks who have the position to do something whereas those on this forum do not. You are preaching to the choir here.

Or is it you like whining like a little biotch
Trashing Sears/Craftsman for outsourcing Craftsman tools will never get tired or old. Every time I post here I'm communicating to Sears/Craftsman. My problem is with Sears/Craftsman not you. You have now called me two vulgar names.
 

TSirotock

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My Two-cents worth.

As the owner of a fair amount of Craftsman tools it is my opinion that management does not understand the value of its brand or the brand name. Sears has had lower priced and lesser quality lines for years, i.e. Companion or Dunlap, but Craftsman always seemed to be about the highest affordable quality, tools for the non-professional DIY'er and homeowner because it was suitable quality to the tradesman.

The "Made in USA" mark also has value, it still speaks to pride in craftsmanship and quality. Sears must compete in a global market where very low priced tools exist and consumers will accept the associated lower quality, but why lower Craftsman when other lines can fight on price? If anything Craftsman should hold up quality and adjust upwards in price.

I feel they could hold market share in that mid-level and their Professional or Industrial lines could compete at the higher levels. At least that was historically what Sears did. I still buy Craftsman and Made in USA. As Craftsman moves to Country of Origin Unknown I move to other USA tool brands, even if higher priced. I do not feel alone in my decision.

Why does Sears want to be another Walmart? They will lose to them. Up market is the future of Sears, not down market. But what do I know, I am just a customer. I hope they listen, but then again maybe not, my Craftsman tools gain collector value as they implode the brand and will get even better when they are another footnote of American companies that died.
 

NUTTSGT

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This kinda stuff is having an effect. How effective it is remains to be seen.

A couple of months ago the regional honcho inspected my wifes store. I got to borrow him for a few minutes and show him some of the stuff that I had concerns with. The big thing was the quality and design of the polished wrenches. The oversized head on the stubby wrenches.

He was unaware of nearly everything I showed him and appeared to grasp my points. According to the feedback I got from the wife the conversation made an impact on him. I made sure my presentation was positive and informative, not just a rant. Hopefully he shared this with those who are making purchases for sears.

I really feel if we keep up the pressure we can open some eyes and effect some positive outcomings.

Entering this with the fawk sears and fawk craftsman mentality isn't going to help things

I'd like to thank you for bending the regional honcho's ear.
 

NC-Fordguy

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Trashing Sears/Craftsman for outsourcing Craftsman tools will never get tired or old. Every time I post here I'm communicating to Sears/Craftsman. .

Unfortunately based on the info I get, sears is not reading this forum, so your comments are not reaching those that you thought you were reaching out to.

There are avenues available should you want sears to hear your voice
 

NC-Fordguy

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I'd like to thank you for bending the regional honcho's ear.

I'm not sure what if any good it did. I really wish we could get some sort of group effort to share our concerns to sears.

I've suggested this before but eventually some folks come in here and fu-fu it.

Reading the snap on made in the usa stamping thread, there is a president how customers can effect change.

I'd be glad to take the lead on this and use the connections at sears if folks want to try to do something. Perhaps the mods here can create a forum where we may discuss how we want to present this
 

NUTTSGT

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I'm not sure what if any good it did. I really wish we could get some sort of group effort to share our concerns to sears.

What you did was inform somebody of a problem that they did not understand. Whenever I've done a survey on Sears.com, I always tell them they need advice from a tool guy not somebody that sits at a desk in IT when setting up their website.

It's hard to fix a problem if you don't understand what the problem is.
 

NC-Fordguy

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Raleigh NC @ TTC

I don't have a problem purchasing rebuild kits while I can still get them for my US ratchets, but the prices Sears is charging blows me away especially when technically I can get a new free ratchet by swapping it out. You'd think they'd want to sell them at cost so guys could rebuild their ratchets for them instead of also having to pay someone at the store to do it.

Have you tried crabtree or ctc?

The nearby sears around here Greenville and Goldsboro rebuild em. Rocky Mt used to as well before it got shuttered. I actually bought the PMTs tool box full of rebuild kits and tools during liquidation. I might have a couple spares if you got something broken

I'm curious ttc store doesn't. I'll look into why
 

NC-Fordguy

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What you did was inform somebody of a problem that they did not understand. Whenever I've done a survey on Sears.com, I always tell them they need advice from a tool guy not somebody that sits at a desk in IT when setting up their website.

It's hard to fix a problem if you don't understand what the problem is.

I agree. This is part of my thinking in making some sort of detailed presentation with a large support group. Folks working in the upper end/management likely don't fix cars, trucks and motorcycles so they are clueless.
 

dsmnickk90

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My Two-cents worth.

As the owner of a fair amount of Craftsman tools it is my opinion that management does not understand the value of its brand or the brand name. Sears has had lower priced and lesser quality lines for years, i.e. Companion or Dunlap, but Craftsman always seemed to be about the highest affordable quality, tools for the non-professional DIY'er and homeowner because it was suitable quality to the tradesman.

The "Made in USA" mark also has value, it still speaks to pride in craftsmanship and quality. Sears must compete in a global market where very low priced tools exist and consumers will accept the associated lower quality, but why lower Craftsman when other lines can fight on price? If anything Craftsman should hold up quality and adjust upwards in price.

I feel they could hold market share in that mid-level and their Professional or Industrial lines could compete at the higher levels. At least that was historically what Sears did. I still buy Craftsman and Made in USA. As Craftsman moves to Country of Origin Unknown I move to other USA tool brands, even if higher priced. I do not feel alone in my decision.

Why does Sears want to be another Walmart? They will lose to them. Up market is the future of Sears, not down market. But what do I know, I am just a customer. I hope they listen, but then again maybe not, my Craftsman tools gain collector value as they implode the brand and will get even better when they are another footnote of American companies that died.
Well it was bought out by the owner of Kmart. And since then problems like these have happened. You can't run a Sears store like a Kmart store or it will fail just like Kmart has. I have a few grand in Craftsman tools and would make all my future purchases with them for the items I don't have if they said USA on the side of them. Until them I will go to other companies the have USA stamps on them regardless of price. Another problem is their tool line does not have the same amount of items it did 5 years ago. They had made their line smaller and smaller over the past few years forcing you to go to other companies to get what you need.
 
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