While the HD system apparently has them as a stock item, its very possible that stores do not have them, as the "buyer" for that store may not have seen fit to order them. Not every store stocks the same. Each store has a buyer who determines what the store will and will not carry, however the store employees need to be on the ball and get request in to stock items like this when it is needed to sell another product. The lady last night I talked to at HD said she had been thru this already, that they indeed DID NOT have that bulb, in stock, in that store.
Charles
Without giving too much away, I can assure you that every store that was part of the initial T5HO rollout and T5HO expansion had both the T5HO fixture and bulb SKUs activated. If there was a simple oversight and the SKU wasn't activated, it is as simple as having a salaried manager send out an e-mail to the RMM (Regional Merchandising Manager). They can skip that and request the SKU be activated on their web portal.
Like I said, if they don't have the bulb in-stock, it's because of laziness. Well, either that or incompetence.
If you give me the store number or address, I can personally check to see if the SKU is active in the store (will have to wait until Monday).
Also, in-stock does not correlate to not carried by the store. There are generally 4 categories of merchandise status at HD. Active, Inactive, Seasonal, and Clearance. I wouldn't doubt that the SKU is active in the store, with on-hands showing, but nobody in the store can locate the item. Instead of zeroing out the inventory to receive more stock, they're simply letting the count float.
A real quick test is to go to the website page and go to check store availability. If it shows Out Of Stock or "X Available" than the SKU is part of the store's assortment and it is on the store to get them in. If the SKU is showing as "Item Not Sold At This Store" then some legwork has to be done.
And now since I've basically been outed:
Yes, I do work part-time for Home Depot.
Charles, if you would want to relay some information immediately to the store that you frequent, I can get you some information/numbers where your store can get the product in the building ASAP. Just shoot me a PM.