Ok guys, many of you were a big help to me so I want to do my part and give back by giving my personal story on this HD-9 adventure.
Major complaint/problem: Power runway end beam windows were not positioned correctly. Minor complaint would be the instructions could be better. First I'll start with the assembly, then the transportation of it. Ok, here goes:
End of the power runway that had the single pulley's did not go all the way down onto end beam so holes did not line up to even put the bolts in. Also due to this, the single pulleys would not turn as the window openings were not aligned properly causing them to bind up. A "BFH" straightened out the end of the runway which helped but a grinder was also needed to remove two humps in the top of the end beam where the runway sits on. Looks like it swelled up from the welding process. Once these "repairs" were done, the runway sat down properly allowing the pulley's to turn freely.
Now for the worst part. The other end of the power runway with the double pulleys was so far out of alignment that before even putting the runway into place, the pulleys would not turn more than 2 inches! This is something that should have been very evident when those pulleys were installed by Bend Pak. It was however left go for the customer to deal with. The fix was to grind about 1/8 inch of metal from the window opening so the pulleys could turn. This only solved part of the problem. Once the runway was set into place on the end beam, those window openings did not align and were off by more than 3/16" as well as the bolt holes being way off. Using the "BGH" again and grinding ALOT of metal out of the window slots was needed to fix this. Needless to say, I was not happy having to do any of this. Poor quality control for sure. Maybe this is where the made in China part comes into play???
Next, the non power side runway needed to have a hole on each side drilled out as well. The holes were off by about 1/8" not allowing the bolt to go through.
Lastly, I feel the instructions could have been better. Some things were just too vague for a first time installer. And the tool list in the manual, I could add about 20 more tools to that list!!!
Now that this 2 day hellish assembly nightmare is over, I am pleased with the way it operates and the overall feel of it. It's rugged and I feel it is safe. As long as the cylinder, pump and motor are of good quality, it should last for a long time. (knock on wood)
As for putting it together in 4-5 hours? Wasn't happening for me. I did work mainly alone so that didn't help the speed process but this was a JOB! Day one I worked on it from 10:30AM to 6 PM. Day 2, I worked from about 10 AM until I finally raised the lift under it's own power at about 4:30 PM. I still want to fine tune the locks/cables but that' today's job.
Now for the "getting the lift home" part! Just about everything that could have gone wrong did! First, I ordered this from Northern tool and specifically asked if it could be shipped with Conway trucking as there is a terminal less than 2 miles from me. They said SURE, no problem! Because of this, I requested it be shipped to that location. Well, there sure was a problem. A few days later, Bend pak sends me an e-mail letting me know the lift was shipped by Yellow trucking! Uh oh! BIG RED FLAG TIME!
First thing I did was go to Conway trucking and explain the situtation. Thinking they wouldn't be too happy about having a competitor dropping something off at their place for me, I checked with them and they were more than happy to help me. (so they said!) EVen offered to allow me to unpack it on the dock to load it into 2 pickup trucks and also offered to help load
it if needed. Took my phone number and asked if it was ok for them to sign for it. (which I agreed to)
A few days later, Conway trucking calls me telling me that there is a truck here with the lift and they cannot accept it! WHAT??? I even got the manager on the phone and he said they would not accept it for liability reasons. Afraid I'd sue if it got damaged. Bull! They just realized they weren't going to get any $$$'s out of the deal. I offered to sign a paper or
similar to release them of any responsiblity but they outright refused.
Conway is the biggest part of the problem here. If they would not have acted like they would help me, I could have made other arrangments ahead of time. I should go find the jerk I spoke to in person that day and have a serious "discussion" with him!
So now I have a trucker waiting for me to somehow get this damn thing off of his truck! (and he's not waiting much longer!) I frantically get on the phone to find a rollback to go winch it off and bring it to my house. HA! Try getting one of them to help you in a hurry. The first one said he was busy working on a car and couldn't do it. (note, he's 5 minutes away from this place and only 2 miles to deliver it) I then try location #2 which is also 5 minutes away. He says there are 2 other tow jobs he promised that he still had to do so wouldn't help me. Location #3: This persons garage is also only 5 minutes away from the trucker also but unfortunetly, he was out on a call and couldn't get back for an hour! I should also point out that I had gotten estimates from location #1 and #2 so both of them knew I might be needing help with this project soon.
That was it, I was out of options. I called the trucker back and told him to take it back to his dock in Allentown, Pa which is 55 miles from me and I'd figure a way to come get it the next day.
Next day was a scramble to find a rental truck. Thought I'd rent a 16' cube van (moving van) but when I called the trucking company, they said it would not work as they are not "loading dock height". Being almost 14' long, they could not pick this up from and end to set it in a truck, it had to be slid in. So my last remaining option was to find a "dock height" truck.
I finally did. Bad thing is it was 24' not including the front of the truck! (a 2006 Chevy 6500 series) LOL I never drove a big truck like this but kept my optimism and looked upon it as a "road trip adventure". (It was fun and I didn't even put a scratch on it!) lol
It ended up costing me just over $200 dollars to get this lift home with rental cost and refilling the Mamoth beast! It got 7 miles to the gallon!
Cost me $58 dollars in gas to go 121 miles!
Looking back now, the road trip was a blast but the overall experience was 3 days of torture. I'm so sore and stiff right now I could barely get up this morning.
Would I do all this again. NO! Not that I should ever have to but if I ever did need another lift, next time I would look into having it delivered and installed!
Would I recommend a Bend Pak? Yes. Just be prepared to do some "work" not mentioned in the book!
In closing, I'd like to thank all that offered me advice and the owners of this forum for giving guys like us a place to help each other.
If anyone reading this in the future has any questions, I'll be happy to do my best to answer them.
Ok, here's some pics: (click links for larger pics)
http://www.348-409.com/lift/100_4898.jpg
http://www.348-409.com/lift/100_4903.jpg
http://www.348-409.com/lift/100_4909.jpg
http://www.348-409.com/lift/100_4915.jpg
http://www.348-409.com/lift/100_4916.jpg
http://www.348-409.com/lift/100_4919.jpg
http://www.348-409.com/lift/100_4921.jpg
Major complaint/problem: Power runway end beam windows were not positioned correctly. Minor complaint would be the instructions could be better. First I'll start with the assembly, then the transportation of it. Ok, here goes:
End of the power runway that had the single pulley's did not go all the way down onto end beam so holes did not line up to even put the bolts in. Also due to this, the single pulleys would not turn as the window openings were not aligned properly causing them to bind up. A "BFH" straightened out the end of the runway which helped but a grinder was also needed to remove two humps in the top of the end beam where the runway sits on. Looks like it swelled up from the welding process. Once these "repairs" were done, the runway sat down properly allowing the pulley's to turn freely.
Now for the worst part. The other end of the power runway with the double pulleys was so far out of alignment that before even putting the runway into place, the pulleys would not turn more than 2 inches! This is something that should have been very evident when those pulleys were installed by Bend Pak. It was however left go for the customer to deal with. The fix was to grind about 1/8 inch of metal from the window opening so the pulleys could turn. This only solved part of the problem. Once the runway was set into place on the end beam, those window openings did not align and were off by more than 3/16" as well as the bolt holes being way off. Using the "BGH" again and grinding ALOT of metal out of the window slots was needed to fix this. Needless to say, I was not happy having to do any of this. Poor quality control for sure. Maybe this is where the made in China part comes into play???
Next, the non power side runway needed to have a hole on each side drilled out as well. The holes were off by about 1/8" not allowing the bolt to go through.
Lastly, I feel the instructions could have been better. Some things were just too vague for a first time installer. And the tool list in the manual, I could add about 20 more tools to that list!!!
Now that this 2 day hellish assembly nightmare is over, I am pleased with the way it operates and the overall feel of it. It's rugged and I feel it is safe. As long as the cylinder, pump and motor are of good quality, it should last for a long time. (knock on wood)
As for putting it together in 4-5 hours? Wasn't happening for me. I did work mainly alone so that didn't help the speed process but this was a JOB! Day one I worked on it from 10:30AM to 6 PM. Day 2, I worked from about 10 AM until I finally raised the lift under it's own power at about 4:30 PM. I still want to fine tune the locks/cables but that' today's job.
Now for the "getting the lift home" part! Just about everything that could have gone wrong did! First, I ordered this from Northern tool and specifically asked if it could be shipped with Conway trucking as there is a terminal less than 2 miles from me. They said SURE, no problem! Because of this, I requested it be shipped to that location. Well, there sure was a problem. A few days later, Bend pak sends me an e-mail letting me know the lift was shipped by Yellow trucking! Uh oh! BIG RED FLAG TIME!
First thing I did was go to Conway trucking and explain the situtation. Thinking they wouldn't be too happy about having a competitor dropping something off at their place for me, I checked with them and they were more than happy to help me. (so they said!) EVen offered to allow me to unpack it on the dock to load it into 2 pickup trucks and also offered to help load
it if needed. Took my phone number and asked if it was ok for them to sign for it. (which I agreed to)
A few days later, Conway trucking calls me telling me that there is a truck here with the lift and they cannot accept it! WHAT??? I even got the manager on the phone and he said they would not accept it for liability reasons. Afraid I'd sue if it got damaged. Bull! They just realized they weren't going to get any $$$'s out of the deal. I offered to sign a paper or
similar to release them of any responsiblity but they outright refused.
Conway is the biggest part of the problem here. If they would not have acted like they would help me, I could have made other arrangments ahead of time. I should go find the jerk I spoke to in person that day and have a serious "discussion" with him!
So now I have a trucker waiting for me to somehow get this damn thing off of his truck! (and he's not waiting much longer!) I frantically get on the phone to find a rollback to go winch it off and bring it to my house. HA! Try getting one of them to help you in a hurry. The first one said he was busy working on a car and couldn't do it. (note, he's 5 minutes away from this place and only 2 miles to deliver it) I then try location #2 which is also 5 minutes away. He says there are 2 other tow jobs he promised that he still had to do so wouldn't help me. Location #3: This persons garage is also only 5 minutes away from the trucker also but unfortunetly, he was out on a call and couldn't get back for an hour! I should also point out that I had gotten estimates from location #1 and #2 so both of them knew I might be needing help with this project soon.
That was it, I was out of options. I called the trucker back and told him to take it back to his dock in Allentown, Pa which is 55 miles from me and I'd figure a way to come get it the next day.
Next day was a scramble to find a rental truck. Thought I'd rent a 16' cube van (moving van) but when I called the trucking company, they said it would not work as they are not "loading dock height". Being almost 14' long, they could not pick this up from and end to set it in a truck, it had to be slid in. So my last remaining option was to find a "dock height" truck.
I finally did. Bad thing is it was 24' not including the front of the truck! (a 2006 Chevy 6500 series) LOL I never drove a big truck like this but kept my optimism and looked upon it as a "road trip adventure". (It was fun and I didn't even put a scratch on it!) lol
It ended up costing me just over $200 dollars to get this lift home with rental cost and refilling the Mamoth beast! It got 7 miles to the gallon!
Looking back now, the road trip was a blast but the overall experience was 3 days of torture. I'm so sore and stiff right now I could barely get up this morning.
Would I do all this again. NO! Not that I should ever have to but if I ever did need another lift, next time I would look into having it delivered and installed!
Would I recommend a Bend Pak? Yes. Just be prepared to do some "work" not mentioned in the book!
In closing, I'd like to thank all that offered me advice and the owners of this forum for giving guys like us a place to help each other.
If anyone reading this in the future has any questions, I'll be happy to do my best to answer them.
Ok, here's some pics: (click links for larger pics)
http://www.348-409.com/lift/100_4898.jpg
http://www.348-409.com/lift/100_4903.jpg
http://www.348-409.com/lift/100_4909.jpg
http://www.348-409.com/lift/100_4915.jpg
http://www.348-409.com/lift/100_4916.jpg
http://www.348-409.com/lift/100_4919.jpg
http://www.348-409.com/lift/100_4921.jpg
Last edited:

I cannot find anything marked China on this lift. That's not to say it's not from there, they just aren't openly sharing that info. (or on their website) It does seem like good quality though and all welds look perfect to me.
I don't think so pal, not on your best day!