ntxtools BOGO Deals AND Weird Company Practices

dgreen1069 · Feb 2, 2013

I was shopping the net trying to find the best deal on the 20pc Gearwrench screwdriver set when I stumbled upon ntxtools.com. After researching them a bit it appears they are hit or miss. They had some really good deals on Gearwrench products, so I figured I'd give them a shot. Let me know if I did OK.

KDT-80066 PROMO 20pc GW Screwdriver Set + KDT-84080 GW 4pc Scraper set= $75.59

KDT-84000 7pc Hook & Pick Set = $22.68

KDT-85052 PROMO GW 3/8Dr 10-100Ft/Lbs Torque + KDT-80565 GW 10pc metric 6-point flex sockets = $96.50

KDT-85054 PROMO GW 1/2Dr 20-250Ft/Lbs Torque + KDT-80578 GW 10pc hex bit socket set = $108.13

KDT-82300 PROMO GW 2pc Indexible Pry Bar Set + KDT-82106 GW 2pc double XTM plier set = $44.95

KDT-9901 PROMO GW 12pc Metric Flex Head Set & KDT-9903 GW 4pc metric completer set = $140.30

APT-7860 PROMO 11pc. Brake Pad & Caliper Tool Kit + APT-7848 drum brake kit = $44.34

On top of the prices above I received another $24 discount and free shipping. My total was $508.49 If everything shows up like it is supposed to, I think I got much more than I would have shopping on Amazon or Tooltopia. Tooltopia had a few of the BOGO deals, but most of their prices were higher.

dsmnickk90 · Feb 2, 2013

Re: ntxtools BOGO Deals

I wouldn't buy anything from them. It took them 8 days to even try to process my order. After 4 I called my bank and put in a stop payment affer reading some reveiws on them. Day 8your they called asking for a diffrent form of payment.
They also sell threw a site named USAtoolwharehouse and they have bad reveiws too

chris6278 · Feb 2, 2013

Re: ntxtools BOGO Deals

Wouldn't buy from them either

I van putski · Feb 2, 2013

Re: ntxtools BOGO Deals

You figured you'd try them with a $500 order?
I don't think I'd try out a sketchy place with such a large order.

At least tooltopia is a real customer service driven place.
Good luck.

bimmerZ5 · Feb 2, 2013

Re: ntxtools BOGO Deals

I've placed some large orders for their GW BOGO deals. I did receive everything I ordered, but yes their customer service absolutely ***** and they take forever to process the order and don't give you updates. expect to wait at least 2 weeks to get your order. on the other hand, they didn't charge my cc until I received my order.

Stephenw · Feb 2, 2013

Re: ntxtools BOGO Deals

I made a purchase from USAToolwarehouse and they shipped the wrong tool. They said I would have to pay return shipping. It wasn't worth it for a $20 item.

I gave the tool away and will not buy from them again.

Maexle · Feb 2, 2013

Re: ntxtools BOGO Deals

i bought once from them and they cheated me out of the bonus wrench set.

ntxtools.com = NEVER again....

dgreen1069 · Feb 2, 2013

Re: ntxtools BOGO Deals

Wow, these responses are worse than I was expecting. It was more mixed in my searches prior to purchase. I started off looking for just a screwdriver set. The other deals were so good I figured I'd take advantage. Tooltopia had some of the same deals, but the price difference for the whole order was around $200. For that much money I figured it was worth the gamble. I used my Visa so the worst that can happen is I wasted my time.

firebox40dash5 · Feb 2, 2013

Re: ntxtools BOGO Deals

I also found them while shopping for a bunch of GW stuff. Their prices, especially on the BOGO stuff that's usually significantly more expensive than regular items on tooltopia, set off the "too good to be true" code red alarm.

Fedwrench · Feb 2, 2013

Re: ntxtools BOGO Deals

If you're looking for BOGO's or other specials try these guys National Tool Warehouse. http://www.nationaltoolwarehouse.com/

I've been using them for about a year with no issues. They're usually cheaper than tooltopia and have been great to deal with. Now, they don't have much of an open stock selection but, if you're looking for sets, they may have what you're looking for.

dgreen1069 · Feb 2, 2013

Re: ntxtools BOGO Deals

Fedwrench said:
If you're looking for BOGO's or other specials try these guys National Tool Warehouse. http://www.nationaltoolwarehouse.com/

I've been using them for about a year with no issues. They're usually cheaper than tooltopia and have been great to deal with. Now, they don't have much of an open stock selection but, if you're looking for sets, they may have what you're looking for.

If I had found them last night I might have gone that route. Their prices were much closer to NTX than Tooltopia was. I'm going wait to see how things turn out. I will update everyone one way or the other. I'm going to stay optimistic and hopefully NTX will come through for me.

dgreen1069 · Feb 5, 2013

Re: ntxtools BOGO Deals

After the responses I got on this forum I was pretty much regretting my order through NTXTools.com. I am VERY please to announce that I had an OUTSTANDING experience with this company. There are a lot of negative reviews out there, so I feel compelled to balance things out with my experience.

I ordered $508 worth of mostly Gearwrench tools from NTX on Feb. 2 (Saturday night). Most of the tools purchased were part of their Buy One Get One (BOGO) promotions. I searched all over and nobody else's prices could beat NTXTools. NationalToolWarehouse.com was mentioned in this thread and they were the closest at around $60 more. Tooltopia.com was not even in the ballpark (something like $200 more).

I emailed NTXTools.com on Sunday after I found a coupon on their homepage for $25 off orders over $500. I called them on Monday and was told they applied the discount to my order and that everything was being shipped. I checked my CC and sure enough they only charged me $483 (which was $25 off my order).

I was expecting to see my tools at the end of the week as I thought the company was in Wa. (I'm in Va). Low and behold, when I got home this evening there was a large UPS box waiting for me at the door. I was shocked to find my tools had been delivered. Keep in mind I placed my order very late Saturday night (Feb. 2) and today is Tuesday (Feb. 5). I have no idea why my delivery was so quick, but I am thrilled especially since the shipping was free (on orders over $250 I think). :rocker:

Here is what I bought:

PS - Sorry for the crappy pix, they were taken on my phone.

dgreen1069 · Feb 6, 2013

Re: ntxtools BOGO Deals

firebox40dash5 said:
I also found them while shopping for a bunch of GW stuff. Their prices, especially on the BOGO stuff that's usually significantly more expensive than regular items on tooltopia, set off the "too good to be true" code red alarm.

I was also worried that the prices were too good to be true, especially after the negative reviews I found on this thread. Fortunately, everything was delivered and was ultimately $25 less than I originally thought.

kythri · Feb 8, 2013

Re: ntxtools BOGO Deals

I just wanted to post up to say that I just had a phenomenal experience with NTXtools.com

I saw this thread, and looked at their GearWrench BOGO deals.

Most fortuitously, they had the 12-piece metric XL Gearbox set on sale for $157.98, and you receive the 9-piece SAE XL Gear box set for free.

I've been wanting these sets for the longest time, after picking up an 18mm single a few years ago, but couldn't actually force myself to commit to buying them, as there was other stuff I wanted.

Well, for $157.98 plus $11.88 shipping for both sets? I couldn't resist.

I ordered on Wednesday, 02/06/13. Spoke to Donn, he was most pleasant and took my order.

Not five minutes ago, UPS just showed up with my wrench sets.

I'm beyond impressed with both the price, speed and service, and will definitely be shopping with them again in the future.

dgreen1069 · Feb 8, 2013

Re: ntxtools BOGO Deals

kythri said:
I just wanted to post up to say that I just had a phenomenal experience with NTXtools.com

I saw this thread, and looked at their GearWrench BOGO deals.

Most fortuitously, they had the 12-piece metric XL Gearbox set on sale for $157.98, and you receive the 9-piece SAE XL Gear box set for free.

I've been wanting these sets for the longest time, after picking up an 18mm single a few years ago, but couldn't actually force myself to commit to buying them, as there was other stuff I wanted.

Well, for $157.98 plus $11.88 shipping for both sets? I couldn't resist.

I ordered on Wednesday, 02/06/13. Spoke to Donn, he was most pleasant and took my order.

Not five minutes ago, UPS just showed up with my wrench sets.

I'm beyond impressed with both the price, speed and service, and will definitely be shopping with them again in the future.

Maybe they have picked up their game. I was sweating bullets after I placed my order, but was tickled to death when my ordered arrived much sooner than expected and with the extra discount I forgot to originally add to my order. I'm glad to see others have also received good service.

Steve_P · Feb 8, 2013

Re: ntxtools BOGO Deals

dgreen1069 said:
Maybe they have picked up their game. I was sweating bullets after I placed my order, but was tickled to death when my ordered arrived much sooner than expected and with the extra discount I forgot to originally add to my order. I'm glad to see others have also received good service.

I dont' think they have picked up their game- at least not for me. For me, this is my second order, and it's still you'll (me, anyway) get it in a month. ANd that is fine, and what I expected as that's how it was on my first order a yr or two ago. But this time, they actually called me (gasp) and said we can't get this item. I said, "ok, fine, cancel it...." So I ordered the ~$70 item from another vendor a few wks later. After I received my order from the "other" vendor, I got my NTX order, and I also received the item they said they couldn't get. So now I have two $70 tools which I only need one of. If it was a $5 item I wouldn't worry and just put it away... But since it's $70 I called them and said I need to return it as they said they could not get it... so please send me a shipping label. "ok...." So, that was 4 days ago and I will not hold my breath for anything from them. The lesson is always wait the 5 wks your order may take to receive, despite what they say, as you never know that happens and what you may or may not get.

dgreen1069 · Feb 8, 2013

Re: ntxtools BOGO Deals

Does anyone know how their business actually works? I have to assume that my order originated somewhere on the east coast as there is no way my order could have been shipped from Wa. to Va. in a day (unless it was overnighted which it was not). My receipt stated Direct From Vendor on all the items.

kythri · Feb 9, 2013

Re: ntxtools BOGO Deals

dgreen1069 said:
Does anyone know how their business actually works? I have to assume that my order originated somewhere on the east coast as there is no way my order could have been shipped from Wa. to Va. in a day (unless it was overnighted which it was not). My receipt stated Direct From Vendor on all the items.

They're drop-shipping, undoubtedly. I'd bet most of these places are doing that.

I think the vendor in "Direct from Vendor" on your invoice and mine is direct from THEIR vendor.

My wrench sets came out of Fresno, CA - hence why I was able to order on Wednesday afternoon, and have them Friday morning.

Bull · Mar 18, 2013

Re: ntxtools BOGO Deals

manager2like said:
I was reading some of the reviews on here and wanted to point out that we are a growing business and are working on actively correcting our mistakes. We operate 9 warehouse locations that we share with partner companies, we have been in business for over 22 years. Now as far as lead time on some items our staff is directed to contact any customer that the lead time should exceed 7 days. Now we are not perfect but want to ensure that every customer has a good experience with the company. Our management staff is working on new ways to control and estimate the pending deals or orders that our customers are looking for. However, at times their are items we can not stock due to cost to carry and item that may only sell once a month or quarter. We want to get better and make us your first choice all issues/complaints are reviews weekly with our growing team to ensure mistakes are correct to better serve you the customer. IF you have any issues that have came up we want to make it right. Please feel free to contact us to make any mistake correct as we want to keep earning your business!

Are you an employee of the company? This post seems to say so, but in your other post you just speak from the perspective of a customer.

Maexle · Mar 18, 2013

Re: ntxtools BOGO Deals

manager2like said:
I was reading some of the reviews on here and wanted to point out that we are a growing business and are working on actively correcting our mistakes. We operate 9 warehouse locations that we share with partner companies, we have been in business for over 22 years. Now as far as lead time on some items our staff is directed to contact any customer that the lead time should exceed 7 days. Now we are not perfect but want to ensure that every customer has a good experience with the company. Our management staff is working on new ways to control and estimate the pending deals or orders that our customers are looking for. However, at times their are items we can not stock due to cost to carry and item that may only sell once a month or quarter. We want to get better and make us your first choice all issues/complaints are reviews weekly with our growing team to ensure mistakes are correct to better serve you the customer. IF you have any issues that have came up we want to make it right. Please feel free to contact us to make any mistake correct as we want to keep earning your business!

If you want to keep me as a customer i would expect that you send me the promised bonus wrench kit i've never received. I did not get notified at the time of my order or the order confirmation.

Hiball · Mar 18, 2013

Re: ntxtools BOGO Deals

Bull said:
Are you an employee of the company? This post seems to say so, but in your other post you just speak from the perspective of a customer.

He Got caught making up some BS Sales story to Describe his so called "Experience" dealing with the Company, He has since went back and Edited his post by copying this one.

Unfortunately i had already quoted him... Good times..

archirelic · Mar 18, 2013

Re: ntxtools BOGO Deals

Hiball said:
He Got caught making up some BS Sales story to Describe his so called "Experience" dealing with the Company, He has since went back and Edited his post by copying this one.

Unfortunately i had already quoted him... Good times..

haha, I was about to be all like, "well good for them for owning up to being slightly incompetent with regards to running their small business..." and then I turn around and read that quote you posted Hiball...now I'm of the mindset that at every level they're a p.o.s. company to deal with.

Bull · Mar 18, 2013

Re: ntxtools BOGO Deals

Wait, so what's the story? This guys IS an employee of the company, but in the other post he pretended to be a simple customer who got "referral points" for getting people to buy from there?

Did he not think that someone would notice two different identities with just two different posts?

I really hope this guy does not represent this company or their tactics!

Hiball · Mar 18, 2013

Re: ntxtools BOGO Deals

Bull said:
Wait, so what's the story? This guys IS an employee of the company, but in the other post he pretended to be a simple customer who got "referral points" for getting people to buy from there?

Did he not think that someone would notice two different identities with just two different posts?

I really hope this guy does not represent this company or their tactics!

Who knows? Based off is pre-edited posts, it appeared that way. Did you delete his posts or did he?

Bull · Mar 18, 2013

Re: ntxtools BOGO Deals

Hiball said:
Who knows? Based off is pre-edited posts, it appeared that way. Did you delete his posts or did he?

Ryan nuked him.

I just can't believe someone would think that this duplicity would not be discovered.

firebox40dash5 · Mar 18, 2013

Re: ntxtools BOGO Deals

Bull said:
Ryan nuked him.

I just can't believe someone would think that this duplicity would not be discovered.

His post in the other thread was straight up spam, and I reported it as such.

Steps to piss off potential customers:
1) Have horrible customer service
2) Make a username to defend the company as an employee
3) Forget to log into the other name you made before defending the company as a customer, while pimping your "rewards system". :lol:

ohiotoolguy · Mar 19, 2013

Re: ntxtools BOGO Deals

Hey guys, I work for NTXtools. I am not sure who "manager2like" is. He/she does not work for the company. I know that there have been some issues that some of you have had. I would like to make them right for you. Again, the post or views off "manager2like" are not that of our company. We do not have a point system for customers.

ohiotoolguy · Mar 19, 2013

Re: ntxtools BOGO Deals

Maexle said:
If you want to keep me as a customer i would expect that you send me the promised bonus wrench kit i've never received. I did not get notified at the time of my order or the order confirmation.

Do you have your customer number? I will review this account to see what went wrong.

Brownsfan · Mar 19, 2013

Re: ntxtools BOGO Deals

Is It possible to pick up tools from your Ohio warehouse? I live really close to it and paying shipping would be dumb. I am like 2 miles away.

devoncoolman · Mar 19, 2013

Re: ntxtools BOGO Deals

I have dealt with usatoolwarehouse before and had some minor issues nothing major. Would recomend them to anyone. I bought the otc master balljoint set from them for $230 which is stupid cheap. I was leary about it at first figured it wouldnt be what its supposed to be but i got it in the mail like 4 days or so later and it was all there new in origional otc box and packaging. Would use them again for sure!

devoncoolman · Mar 19, 2013

Re: ntxtools BOGO Deals

Funny part is i got that amazing deal and like 4 or 5 days later the price jumped up to like 350 or something not sure if it was a mistake or they got a good deal on a bunch of them or something

Maexle · Mar 19, 2013

Re: ntxtools BOGO Deals

ohiotoolguy said:
Hey guys, I work for NTXtools. I am not sure who "manager2like" is. He/she does not work for the company. I know that there have been some issues that some of you have had. I would like to make them right for you. Again, the post or views off "manager2like" are not that of our company. We do not have a point system for customers.

Fool me once, shame on you....fool me twice.......

If you want to fix it: here ya go:

http://www.garagejournal.com/forum/showpost.php?p=2986864&postcount=20

if you don't, see above my first comment.... AMEN.....

jeffk14 · Mar 19, 2013

Re: ntxtools BOGO Deals

I ordered my PowerProbe III from them a few years ago. After I got no shipping info and my cc had been charged, I gave them a call. A guy actually picked up the phone and said he was a supervisor or something, I forget.

He was very courteous and professional and apologized for the mixup. A few days later, I received my PP III at a price that was cheaper than everybody else.

On another order, shipping was pretty slow, like two weeks or so.

I always got what I ordered at a cheap price, but they seem to take their time, at least by today's lightning-fast shipping standards (think Amazon).

Bottom line, if the deal was good enough and I was in no hurry, I'd probably order from them again. Otherwise, I'd look elsewhere.

Super Sport · Mar 19, 2013

Re: ntxtools BOGO Deals

I guess you get what you pay for. I just placed my first order with them a couple hours ago for some BOGO GW torque wrench deals and some other stuff I wanted to bump it over $250. Hopefully I don't have any problems with it.

Bull · Mar 19, 2013

Re: ntxtools BOGO Deals

Dear GJ friends:

The registration IP addresses for ohiotoolguy and manager2like are identical.

Just so you all know.

If these folks DO work for this company, I will never do business with them.

If they do NOT work for this company, then the company should be made aware of the damage they are doing to their reputation.

I guess since I can't know whether they are connected, I will just avoid the place out of an abundance of caution. Low prices are not everything to me.

bimmerZ5 · Mar 19, 2013

Re: ntxtools BOGO Deals

Bull said:
Dear GJ friends:

The registration IP addresses for ohiotoolguy and manager2like are identical.

Just so you all know.

If these folks DO work for this company, I will never do business with them.

If they do NOT work for this company, then the company should be made aware of the damage they are doing to their reputation.

I guess since I can't know whether they are connected, I will just avoid the place out of an abundance of caution. Low prices are not everything to me.

this is getting really sad ...

franzdom · Mar 19, 2013

Re: ntxtools BOGO Deals

Bull said:
Dear GJ friends:

The registration IP addresses for ohiotoolguy and manager2like are identical.

Just so you all know.

If these folks DO work for this company, I will never do business with them.

If they do NOT work for this company, then the company should be made aware of the damage they are doing to their reputation.

I guess since I can't know whether they are connected, I will just avoid the place out of an abundance of caution. Low prices are not everything to me.

Bull speaks the truth :thumbup:

Bull · Mar 19, 2013

Re: ntxtools BOGO Deals

Also, manager2like used a throwaway yahoo e-mail address to register. ohiotoolguy used the same one that is found on this contact page for USAtoolwarehouse, here: http://www.usatoolwarehouse.com/Merchant2/merchant.mvc?Screen=cp-store-policies#contact-us

And finally, I see that the registration IP also matches a member named usatoolguy.

So, what the heck. Are usatoolwarehouse.com and ntxtools.com the same company? Because, a guy claiming to be an employee at NTX used a registration e-mail address that is for usatoolwarehouse. :headscrat

Maexle · Mar 19, 2013

Re: ntxtools BOGO Deals

Bull said:
Dear GJ friends:

The registration IP addresses for ohiotoolguy and manager2like are identical.

Just so you all know.

If these folks DO work for this company, I will never do business with them.

If they do NOT work for this company, then the company should be made aware of the damage they are doing to their reputation.

I guess since I can't know whether they are connected, I will just avoid the place out of an abundance of caution. Low prices are not everything to me.

F*** them, i am out, those bastards try everything too screw you over.....

NEVER EVER AGAIN....

they obviously under estimate the power of the internet (GJ)....

that's kind of ridiculous that they really believe that they don't get caught, they really think we're a bunch of hillbillies here....

Thanks BULL !!!!

I will do my best to spread the word out to other forums too, to be aware !

Bull · Mar 19, 2013

Re: ntxtools BOGO Deals

Oh, geez. Member usatoolguy has zero posts, but again the registration IP matches these two other fellows. The IP address is from Ohio. usatoolguy's registration info brings me to, guess who, the Sales Manager at NTX Incorporated.

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