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Williams (Bahco) warranty is NO JOKE

Elroy

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Oct 15, 2005
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3,467
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kentucky
Elroy posted in thread #358797, the the quote below about submitting some Bahco side cutters to Williams for warranty consideration.

Considering the excellent warranty service that Elroy recently received on his Williams "slider"

http://www.garagejournal.com/forum/showthread.php?t=27020

Elroy made the effort to submit this Bahco for warranty just last week

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Contacted Williams directly and spoke with Chris Lee. I understand Chris is Williams "warranty claims manager". Chris indicated that once a particular model is discontinued that the warranty stops as well.

We'll see about that as Elroy told Williams that he was not seeking an exact replacement. They were fully receptive to reving the tool upon delivery.

Elroy is pleased to report that his request for warranty was honored as these delivered today from Williams. These are NICE.

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If the board please, Elroy would like to make a few technical observations. First off the packaging states "Made in Spain" where the original tools are clearly labeled "Made in Sweden". Notice the package also states SNA Europe / France. So it appears these tools are globally sourced and are truely World Class.

Picture002.jpg


Now for the meat and potatoes. Refer to the photo of the original tool and notice which jaw broke. The broken jaw was the half that is located opposite the cutting edge. That jaw is under combined stresses during cutting and thus failed first. Look what engineering improvement has been implemented to the new tool to address these elevated stresses

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Do you see it????

The right hand edge that pivots on the top jaw is thicker! This is the jaw half that sees the elevated stresses. The left hand jaw sees lower stress so it's thinner.

Yep WORLD CLASS.

These Bahco cutters are some damn nice tools. Yep, Elroys engineering observation is that Knipex's **** hind ***.

BAHCO BABY
 
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Fedwrench

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Dec 9, 2007
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Congratulations on your excellent service. All too often, I only read of less than happy customer service here along with quality issues. Have you taken those cutters apart since they appear to have a Torx screw holding them together instead of a pin?
 
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superautobacs

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Oct 31, 2008
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3,997
Location
Vancouver, BC
If the board please, Elroy would like to make a few technical observations. First off the packaging states "Made in Spain" where the original tools are clearly labeled "Made in Sweden". Notice the package also states SNA Europe / France. So it appears these tools are globally sourced and are truely World Class.

Picture002.jpg

I recently learned this myself about Bahco's history:
In 2005:
- Bahco AB and Herramientas Eurotools S.A. merge and SNA Europe was founded. Head quarter is located in Paris, France.
For reference: http://www.bahco.com/asp/pubs/index.asp?lngMenuID=1255&lngID=1987

Thanks for the photos! :)
 
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Elroy

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Oct 15, 2005
Messages
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Location
kentucky
Well Elroy had a chance to use his new cutters this week end. :pimpflash

The dog liked them just fine as it was time for a little doggie manicure. :lol_hitti

He didn't mind one little bit they were made in Spain. :tantrum2:
 
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