Hello all from NYS! I am a new poster to the forum but followed the forum for awhile especially when I was researching a new 2 post lift (thanks to everyone on the forum for that). So I figured I'd share my experience with the recent purchase of my Bendpak XPR 12C-192. I received my lift on 3/10/15 and installed it that night and the next day 3/11/15 with my brother, father and brother in law. When I received the lift there was some minor damage to the lift(scrapes all over) and packaging but nothing major as I have read from other posters to expect some shipping scrapes. But what I didn't expect to see was a dry rotted broken o-rings for the hydraulic connectors or rusted out pad adapters. But none the less I overlooked all that put the lift up and ran it and everything seemed fine. So I was putting the finishing touches on it with some grease to the carriages and what I found just inside the carriages just blew my mind. Inside both the carriages were rusted out. I also pull my lift arms out to level the lift off and find out there is a whole section of the arm that was missed with paint. So I go to the bendpak site and it says "durable powder coat finish with meticulous 10 step process and they are dried immediately to avoid rust" They could have fooled me with all the rust and runny missed paint in carriages and a whole section of the arm missed with paint. Another issue I had was with the arm and pad height. They state on their site that the arms are new style low profile drop end frame contact pads at 5". Well my pads are at 6". So I call my dealer ASEdeals and they put me in contact with Bendpak on 3/16/15.Bendpak said they would send out new adapters, arms, paint, new round pads(cause old square pads are out of date he didn't even know they made them anymore)and would look into the carriages and get back to me in a few days. So 2 weeks go by I call them 3/31/15 said they were still looking into it but we're going to have new carriages sent out and they would have there own people install them. He would get back to me in a few days. 2 more weeks go by I email and then call him(bendpak) 4/16/15, I say how we making out with all my parts that he never sent and" his installers" coming to put the carriages in. He said we had a problem with all the carriages we have here they are no better then the ones you have (rusted out). So we are having new ones made and when they get here we will send them to the installer that will be doing the work. I tell them OK but please please keep me in the loop and call me with any updates or even to tell me it may take a month but just keep in contact, don't make me have to call you in 2 weeks again. Bendpak says not a problem I'll let you know what's going on. So here I am again almost a month later and no contact from the dealer or Bendpak. So I will try and contact them again tomorrow and hopefully I can get them to come out and install the new carriages before the old ones rust out and kill me. I can say one thing the lift does handle a little Hyundai and a big 3500 dually dump. The lift has done everything I asked out of it so far, the problem I have is the customer service communicating , the paint and arms that they falsely advertise. I got a good feeling that my lift that I got was sitting around for some time in a warehouse, that's why I got rusted/ dryrotted parts and outdated arms and lift pads. So if you own a Bendpak please look inside of your lift carriages and check that they are not rusted out ,so you don't have a problem after you warranty is up! It's been 3 months since I got the lift and I wish I could have written a different first post and I was hoping to but customer communication just kills them. I like the lift and was going to purchase more equipment from them but I can't go through this everytime I have a problem.I will try to include some pics and I have a lot of them. Thanks to everyone on this forum, everyone has some great posts and threads. Sorry this was so long and my first post but it had to be said.
BendPak XPR 12c-192 -Not happy- Newbie NY
- Thread starter rik2510
- Start date
matt_i
Well-known member
My suspicion is if these are made somewhere other than USA you will be waiting awhile to get properly painted parts.
Think of the supply chain, the quality process has to be amended, new parts have to be manufactured, then painted, then the new quality process checked, shipped via an actual ship across the ocean, offloaded from the container and trucked to them, and then trucked to you.
My uneducated guess is 6 months time at minimum and they probably won't hold your hand the entire way along.
Think of the supply chain, the quality process has to be amended, new parts have to be manufactured, then painted, then the new quality process checked, shipped via an actual ship across the ocean, offloaded from the container and trucked to them, and then trucked to you.
My uneducated guess is 6 months time at minimum and they probably won't hold your hand the entire way along.
I would think the rust and paint issues could be remedied pretty fast and easy with some steel wool, oil, and spray paint, BUT the arm height is going to be an issue that a little paint won't fix..
Good luck, hopefully it wont be too too long, at least the lift is working a friend of mine from the FD bought a bend pak 2 post and a 4 post, when they come one was missing parts and the other had parts that would not fit into where they were supposed to fit, and bp told him to grind them a bit, lol.. He was going to do it and my father convinced him that what they wanted him to grind was no a superficial amount, and he should squawk to get new parts, he ended up packing it all up, he kept the 4 post and sent back the 2 post...
I was busting his balls a bit, my forward came with out a scratch on it, not sure what the difference is, but she was shiny and new, and I was trying to convince him to buy a forward but he said he seen videos saying the bp was more lift for the money...
Good luck, hopefully it wont be too too long, at least the lift is working a friend of mine from the FD bought a bend pak 2 post and a 4 post, when they come one was missing parts and the other had parts that would not fit into where they were supposed to fit, and bp told him to grind them a bit, lol.. He was going to do it and my father convinced him that what they wanted him to grind was no a superficial amount, and he should squawk to get new parts, he ended up packing it all up, he kept the 4 post and sent back the 2 post...
I was busting his balls a bit, my forward came with out a scratch on it, not sure what the difference is, but she was shiny and new, and I was trying to convince him to buy a forward but he said he seen videos saying the bp was more lift for the money...
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I think all of them shipped have issues with them , mine had a few bumps and scrapes also , i was mad but it came from California to Ontario, only six month later a hydraulic line fitting broke and spilled oil all over, but I have had it 9 years now and it's been troublefree. Just do the lub once in a while and you will be fine.
pattenp
Well-known member
Where was the lift shipped from? Buying it from ASEdeals I wonder if it was old stock that came from somewhere else than directly from Bendpak. One thing that makes me think you got sent old stock is the square pads. Did you look to see what the manufacture date is on the lift?
HAP
Well-known member
I'll bet that manufacture date sticker is printed "as required"... The model you purchased probably does not have as high a demand as the XPR-10 and sat around for a while.
Thank you all for your responses. The manufacture date is 2/27/15 and the lift was shipped from Bendpak in California via train on a yellow freight trailer. The same trailer it was on when it arrived in NY.As for scrapes and scratches that was expected but I asked Bendpak about packaging and they said they would have to charge more for the lift. Like I said lift has done what I needed it to do. Another thing is that the arms sometimes do not lock all the way when in the air(so I make sure there locked in whether I have to move it around on the ground& then a little shake test when car is 2' off ground). I definately think the lift was sitting in the warehouse awhile as I know the Xpr 10 is in higher demand and they turn them ones over more than the xrp12.I just want Better communication. One other thing my floor is level and the arms are level. I've seem the pics on the Bendpak site and the drop end arms should give me the 1" I need. Thanks again all.
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thymer
Well-known member
That's pretty piss-poor. I'm in the market and this certainly doesn't say much about quality.
Doozer75
Well-known member
Nothing is, as you say, "Rusted out".
Come on! It is just surface rust.
There is no rust through, with a hole
right through anything.
That is my definition of, "Rusted out".
Enough with the drama.
--Doozer
Come on! It is just surface rust.
There is no rust through, with a hole
right through anything.
That is my definition of, "Rusted out".
Enough with the drama.
--Doozer
fnieto
Well-known member
My XPR10A-LP was perfect on arrival. The data plate on the pump post should show date of manufacture. Its unfortunate they allowed this to be shipped. I don't think the rust is more than surface rust, but that should have NEVER made it to you in that condition. I would ask for a discount and call it good.
Lassen Forge
Well-known member
Looks like it was built on a Friday afternoon, or a Monday morning. Looked it up - Friday.
Kinda disappointing for something 2 months old to look like that. Add to the crummy paintwork that looks like a race to oh-beer-30 by the noob employee.
I'm kinda funny like that, but I spend my $$ on something new, I kinda expect it to, well, look the part. The rotted O-rings and the rust make me wonder, tho... not when the build date was on the unit, but the build date on the components...
I suspect while they may have thrown it together on Friday, 27 Feb 2015, it was built from parts substantially older.
Kinda disappointing for something 2 months old to look like that. Add to the crummy paintwork that looks like a race to oh-beer-30 by the noob employee.
I'm kinda funny like that, but I spend my $$ on something new, I kinda expect it to, well, look the part. The rotted O-rings and the rust make me wonder, tho... not when the build date was on the unit, but the build date on the components...
I suspect while they may have thrown it together on Friday, 27 Feb 2015, it was built from parts substantially older.
Tomjohn
Well-known member
I bought a XRP-10 last month , the hydraulic unit was damaged in shipment . I called Summit Racing who contacted Bendpak while the freight truck was still on site , a claimed was filed and I had the new hydraulic unit with in one week . Bendpak needs to step up and support their product .
Yes maybe I am a little dramatic but I as the other poster purchased this new and would expect it not to be rusty and miss a whole section of paint on one arm.(must be Bendpaks 10 step quality paint process). Also this was rusted the day i received it not 2 months later.Quality control definatelty isn't doing there job nor is their customer relations as I am waiting Bendpak to send the new parts still. Also I forgot in my earlier post the hydraulic tank is leaking from the tank cap very lightly (I guess more drama). Hopefully this is resolved soon, I'll post when I have an update.
I had issues with my bendpak 4 post cylinder leaking. They stepped up to the plate and shipped one out. The lift is in a heated garage and goes up and own maybe 12 times a year. I have a sock to catch the drips now.
I moved my two post Rotary from my other shop purchased in 2003 . It was used every day with salty snow dripping on the arms cleaned it and it looks in better shape than my Bend-Pak.
Mac
I moved my two post Rotary from my other shop purchased in 2003 . It was used every day with salty snow dripping on the arms cleaned it and it looks in better shape than my Bend-Pak.
Mac
I think they'll take care of you eventually. I do think they stand behind their products but I also have a feeling they are extremely short staffed on the customer service side of things.
I'd love to see what percentage of revenue they get from domestic hobbyists. I bet it's not very much. We look at our lifts a little more closely and we buy one lift at a time. They're dealing with companies that put in orders for dozens of lifts at a time.
Anyway, I really wish they'd just start a hobbyist call line and have staff dedicated to that. Maybe even at $50 extra to each lift to deal with all the questions and complaints we typically have.
I'd love to see what percentage of revenue they get from domestic hobbyists. I bet it's not very much. We look at our lifts a little more closely and we buy one lift at a time. They're dealing with companies that put in orders for dozens of lifts at a time.
Anyway, I really wish they'd just start a hobbyist call line and have staff dedicated to that. Maybe even at $50 extra to each lift to deal with all the questions and complaints we typically have.
Strouty
Well-known member
I guess this may have been a flyby bashing.
Just to update I spoke with my dealer ASE and he tells me he can't believe they haven't called or taken care of it. So he said he's calling Bendpak and sending an email to the guy we were dealing with at Bendpak and his superior. He also tells me he sent them a email on the 17th to see if everything was taken care(he got no response). A few hours later I get an email from the guy I was dealing with at Bendpak saying he tried to call me today but my number wasn't working. So he post the number he was calling and he was off on one of the numbers, mind you we spoke numerous times him calling me a bunch in the beginning when I had the problems. But anyway says he was waiting for me cause I said I would be away for weekend(which I gave him the date). What ever! He was supposed to send parts to a dealer that lives by me and he hasn't done that yet either but tells me his installers are 5 stars. He also tells me in the email to call him tomorrow at 11 am. Hopefully I will get this handled soon. My only question is he has the installer lined up, why didn't he send the parts there and call me and say parts are shipped, here's the installers number line up when they can come. I just feel I got the run around and someone screwed up and I'm betting its the guy at Bendpak I'm dealing with. I guess I'll make my call to him tomorrow and see what happens.
Also if they are short staffed id understand but just send me an email or call once in a month and let me know the status, that's all I want.
And I'm not a fly by bashing just busy and want my story out there for others , as I used this forum when I did my research for a lift.
Also if they are short staffed id understand but just send me an email or call once in a month and let me know the status, that's all I want.
And I'm not a fly by bashing just busy and want my story out there for others , as I used this forum when I did my research for a lift.
Durasmack
Well-known member
Any update on this?
I'm getting ready to pull the trigger on one!
I'm getting ready to pull the trigger on one!
Nearly all of the hobbyist lifts under 12,000lbs are made in China with the exception of Mohawk. At the price they are selling them at, they have to be made in China, no other option. I bought my 10,000lb Mohawk about 3 years ago. A Mohawk will cost you about 2X the price of any of the others. I had terrible dealings with the local rep, but excellent support from the factory direct. I didn't have any paint issues like you did, however the pad spacers did all come unpainted, and I think that's intentional. However the pad spacers were unpainted and raw metal but are just now sitting in my garage starting to rust don't look as bad as yours.
My concrete is perfectly flat and level, imagine my surprise when I had to use up to 1/4" of spacers (supplied) to get the posts level! Close inspection shows that the massively thick baseplate warped when they were welding it to the column. That to me is a fixture or process issue. I didn't want to deal with the dealer again, and assumed since both my column's had the same symptom, that any replacements would be in similar condition, so I just shimmed it like everybody else does that has sloped or crappy concrete.
In your case, is there a date on the steel parts? When I bought my lift I did a lot of research and some companies have the steel parts made in China and the hydraulic pump and or cylinders bolted on before shipping to the customer. In that case you cold have old steel and a new pump. I'm unsure if Bendpak did this or if the whole bendpak lift is china made.
It looks like they simply forgot to finish painting it. For you painting guys, does powder coat run like that? The OP said it was supposed to be powder coat paint.... To me it looks pretty bad, but its just cosmetic. If you look inside the steel tube arms they will not be painted inside either simply because you can't get paint sprayed into the inside of tube stock.
Brian
My concrete is perfectly flat and level, imagine my surprise when I had to use up to 1/4" of spacers (supplied) to get the posts level! Close inspection shows that the massively thick baseplate warped when they were welding it to the column. That to me is a fixture or process issue. I didn't want to deal with the dealer again, and assumed since both my column's had the same symptom, that any replacements would be in similar condition, so I just shimmed it like everybody else does that has sloped or crappy concrete.
In your case, is there a date on the steel parts? When I bought my lift I did a lot of research and some companies have the steel parts made in China and the hydraulic pump and or cylinders bolted on before shipping to the customer. In that case you cold have old steel and a new pump. I'm unsure if Bendpak did this or if the whole bendpak lift is china made.
It looks like they simply forgot to finish painting it. For you painting guys, does powder coat run like that? The OP said it was supposed to be powder coat paint.... To me it looks pretty bad, but its just cosmetic. If you look inside the steel tube arms they will not be painted inside either simply because you can't get paint sprayed into the inside of tube stock.
Brian
joel
Well-known member
I bought a BendPak 4-post a year ago. There was a short ship and a mechanical problem. Both resolved PRONTO. This year I needed assistance on a small update I wanted to make (there was nothing wrong with the lift) and it was also handled pronto and with a high degree of focus on customer service.
I'd buy another BendPak.
I'd buy another BendPak.
burgie
Well-known member
I have been lurking on several lift threads gathering feedback and it amazes me that people are so willing to accept big scratches, abrasions, gouges, rusted or broken parts and other issues. Yea, I get it, a few scuffs are expected on large machines and equipment, but if I received something like that rusted POS that rik2510 received I'd tell Bendpak to come pick up the thing at their expense with full reimbursement.
I realize that we live in a society that accepts mediocrity; we have to pay big money for items and then expect to live with the fact that "these things happen". Ahhhh...no. The notion of "quit your bitchin', just grab some sandpaper, clean it up and paint it" is absolutely ridiculous. If that is what is to be expected, then they should sell it at "scratch and dent" pricing. Otherwise, that thing best arrive in pristine condition.
Seems to me that, whenever I pull the trigger on a lift, I best plan on a road trip to pick it up myself at the dealer so I can perform a thorough inspection before purchasing...
I realize that we live in a society that accepts mediocrity; we have to pay big money for items and then expect to live with the fact that "these things happen". Ahhhh...no. The notion of "quit your bitchin', just grab some sandpaper, clean it up and paint it" is absolutely ridiculous. If that is what is to be expected, then they should sell it at "scratch and dent" pricing. Otherwise, that thing best arrive in pristine condition.
Seems to me that, whenever I pull the trigger on a lift, I best plan on a road trip to pick it up myself at the dealer so I can perform a thorough inspection before purchasing...
Mister Clean
Well-known member
- Joined
- May 29, 2013
- Messages
- 57
It’s not bend park’s fault it gets damaged during shipping. They do the best they can, in my opinion. Carriers are trying to move freight fast and make a profit. They don’t care what it is. I just had a second xpr-10s shipped and installed, refused due to major scratches. The new one has a few scratches but it does not look as bad as the original poster. If you want it perfect take delivery onsite at bend pak, or have it delivered to an installer and expect some minor damage.
The first two pics are the of the returned lift, Talked to the installer, every lift from all manufactures have some type of cosmetic damage.
The first two pics are the of the returned lift, Talked to the installer, every lift from all manufactures have some type of cosmetic damage.
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Kaizen
Well-known member
Better bring a boroscope. They are normally packaged so you cannot see much of it.
My atlas I picked up and only had a scuff in one place.
Sent from my iPhone using The Garage Journal mobile app
isb cornbinder
Well-known member
If any person buys BendPak they should be aware everything BP sell is made in China. I bought a set of their Ranger wheel dollies. They were and remain ****. After a year of stupid trying to make it right, I still do not have anything that works. Someone at BP started sending fixes and I finally asked them to stop. Because I live in Canada, I had BP ship to my adres in Point Roberts, WA. The drive is an hour each way. I got weary of the drive and paying tax on more junk. The problem was with the casters. They are so poorly made and they jam when pushed.
I want to buy from a company who is loyal to their country, not a company who sent jobs off-shore.
I have to add, the employee I dealt with really cared. He did the absolute best he could with the recourses he had access to.
I want to buy from a company who is loyal to their country, not a company who sent jobs off-shore.
I have to add, the employee I dealt with really cared. He did the absolute best he could with the recourses he had access to.
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finn
Well-known member
Why didn’t you buy a Canadian produced set of wheel dollies if loyalty to one’s country is so important?
Just asking, but both China and the US are foreign to a Canadian, aren’t they.
isb cornbinder
Well-known member
So, maybe you can name a Canadian company that makes wheel dollies. I expect you are mentiong this because you have done the research.
I think it is important to buy made in North America whenever possible.
Yes, China and the USA are both foreign countries, to Canada.
Your final sentence may be a question and should be followed with a question mark, if it is in fact a question. When the contraction, aren't is opened, the question says "just asking, both China and US are foriegn to a Canadian, are not they. This does not read right.
OK, I accept your criticism. What is the take-a-way you want for me?
BTW. After all of the trying to make "it right", I have three wheel dollies with working hydraulics. The fourth one is missing a check ball and it arrived with the foot pump handle detached. I have to wonder if anyone checked the product before it was shipped.
I think it is important to buy made in North America whenever possible.
Yes, China and the USA are both foreign countries, to Canada.
Your final sentence may be a question and should be followed with a question mark, if it is in fact a question. When the contraction, aren't is opened, the question says "just asking, both China and US are foriegn to a Canadian, are not they. This does not read right.
OK, I accept your criticism. What is the take-a-way you want for me?
BTW. After all of the trying to make "it right", I have three wheel dollies with working hydraulics. The fourth one is missing a check ball and it arrived with the foot pump handle detached. I have to wonder if anyone checked the product before it was shipped.
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