Proto Warrantee Report - Thumb up

Bolster · Feb 13, 2009

I recently purchased some Proto sockets from a forumite, who warned me one socket (the 1-1/8) perhaps needed a warrantee exchange due to minor chrome peeling. So I tried it. I simply sent the mildly-peeling socket to Stanley/Proto and a brand spankin' new Proto appeared in the return mail, in about 10 days.

No muss, no fuss. :thumbup:

48548 · Feb 13, 2009

Cool now I can send my 1950's proto socket in that has a crack 1-1/8 3/4 inch to get fixed!!!!

Rigmaster · Feb 13, 2009

Bolster said:
I recently purchased some Proto sockets from a forumite, who warned me one socket (the 1-1/8) perhaps needed a warrantee exchange due to minor chrome peeling. So I tried it. I simply sent the mildly-peeling socket to Stanley/Proto and a brand spankin' new Proto appeared in the return mail, in about 10 days.

No muss, no fuss.

Good to know, I think MOST major tool companies will do this if you send broken tools to them, I know I sent in a broken Easco ratchet a couple of years ago and they replaced it (with a KD ratchet).

Where was the new one made?????

dxdexter · Feb 13, 2009

Did you need to contact the manufacturer prior to sending the socket or did you just send it unannounced? Is the address for warranty on their website?

walrus · Feb 13, 2009

dxdexter said:
Did you need to contact the manufacturer prior to sending the socket or did you just send it unannounced? Is the address for warranty on their website?

Its on their website. I called about a Blackhawk ratchet wrench, I sent it away got it back in about 2 weeks

64merc · Feb 13, 2009

Bolster said:
I recently purchased some Proto sockets from a forumite, who warned me one socket (the 1-1/8) perhaps needed a warrantee exchange due to minor chrome peeling. So I tried it. I simply sent the mildly-peeling socket to Stanley/Proto and a brand spankin' new Proto appeared in the return mail, in about 10 days.

No muss, no fuss.

That's good news sir. I always enjoy hearing about warranty experiences.

Hmm, that socket sounds familiar.

zuspiel · Feb 13, 2009

Good to hear! Thanks for letting us know.

Bolster · Feb 13, 2009

dxdexter said:
Did you need to contact the manufacturer prior to sending the socket or did you just send it unannounced? Is the address for warranty on their website?

Unannounced, Dex. It was an experiment. Got their warrantee address from their website as you say.

Am I misspelling "warrantee"? :tard:

Bolster · Feb 13, 2009

Rigmaster said:
Where was the new one made?????

U. S. A.

Bolster · Feb 13, 2009

64merc said:
That's good news sir. I always enjoy hearing about warranty experiences.

Hmm, that socket sounds familiar.

Darned good seller, too. His name was 64merc or something like that. Real honest guy who gave me a spankin' good deal on a whole set of sockets with an accurate description of their condition. :thumbup:

The new socket doesn't match the vintage ones in style (no line around the circumference) but given it's new and so very chrome-y, I can overlook that.

48548 · Feb 13, 2009

does it have the star stamped on it, like the old proto one I have that needs to be fixed?

Rigmaster · Feb 13, 2009

Bolster said:
Unannounced, Dex. It was an experiment. Got their warrantee address from their website as you say.

Am I misspelling "warrantee"? :tard:

Warranty
(singular)

Warranties
(plural)

Bolster · Feb 13, 2009

Rigmaster said:
Warranty
(singular)

Warranties
(plural)

Thank you sir. I was a fool, but no longer.

A warranty (accent on first syllable) is a guarantee.

A warrantee (accent on last syllable) is a person or party who is guaranteed something.

Bolster · Feb 13, 2009

48548 said:
does it have the star stamped on it, like the old proto one I have that needs to be fixed?

Ha! No star, because now-a-days they broach all four sides of the square hole with indents!

64merc · Feb 13, 2009

Bolster said:
Ha! No star, because now-a-days they broach all four sides of the square hole with the indent!

Wait a second, are you saying that the star indicates which side the indent is on? If so, I learned something today as well.

Bolster · Feb 13, 2009

64merc said:
Wait a second, are you saying that the star indicates which side the indent is on? If so, I learned something today as well.

Yes indeed, sir. Vintage Protos only broached one indent, and starr'd it (more like an asterisk actually) to help the ratcheteer line it up for connection. Does this help explain why these sockets were always falling off your ratchet?

I suppose you want them back now!

Tool Pants · Feb 13, 2009

Interesting. I think the trick is to dump the product on the door of Stanley-Proto. My experience with their customer service via e-mail for a ratchet adapter is here.

http://www.garagejournal.com/forum/showthread.php?t=28054

In a weak moment I bought these 3 Proto mega combos at the flea market for $5 each - 1 1/16", 1 1/8", and 1 1/4" to complete my old matching 1/4" - 1" set. I doubt if I will ever use anything past 1", but at the flea market it was only $5 per wrench....

I can usually tell if a tool has be used, and the only one with any evidence of use is the 1 1/16" on the open end. But all the megas have peeling/flaking chrome. You can see the top one has flaked and it is not even on a drive side. None of the others smaller ones are like that. A bad plating day when the megas were made.

Uncle Buck · Feb 13, 2009

Taught me something to!

64merc · Feb 13, 2009

Bolster said:
Yes indeed, sir. Vintage Protos only broached one indent, and starr'd it (more like an asterisk actually) to help the ratcheteer line it up for connection. Does this help explain why these sockets were always falling off your ratchet? I suppose you want them back now!

Too funny man. I don't know why, but I just never linked the two. Makes me wonder what other stuff I miss everyday.

Paladin · Feb 13, 2009

I didn't know that either! Now I'm not going to be able to put a Proto socket on a ratchet without first finding the star. :thumbup:

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