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SK Ratchet rebuild kits

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nutsnbolts

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Jan 15, 2016
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Seattle, WA
I know a lot of guys are big on SK ratchets...I was wondering how they are about providing rebuild kits? If my ratchet breaks, will they send me a kit for free?
 
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Davefr

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Jan 7, 2010
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OR
Even if you offer to buy an SK rebuild kit, they'll send you one for free. Best customer service of any tool company.
 
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ken w.

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Aug 16, 2012
Messages
2,237
Location
Western New York
I sent them an email requesting 2 1/4" drive kits and I get a return email saying that it will be sent out within a few days. Never a problem.
 
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Stooge

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Joined
Mar 24, 2013
Messages
3,533
Location
South Shore, MA
Davefr said:
Even if you offer to buy an SK rebuild kit, they'll send you one for free. Best customer service of any tool company.
Click to expand...

I bought their 17" 1/2drive flex head last year during SK day, and the first week I wasn't thinking far enough ahead and backed off a trailing arm bolt tight up against some other bracket without space to flip the directional switch. bit the bullet and knocked it free with a mallet, messing up the switch, still functioned but I had just bought it and wanted it to still look nice. called on a Monday, told them the truth, that I damaged it and wanted to buy a new one, she basically said "it happens" and I think I had a new one by Wednesday free of charge. :beer:
 
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Username already in use

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Sep 4, 2015
Messages
2,177
Location
Ohio
nutsnbolts said:
I was wondering how they are about providing rebuild kits? If my ratchet breaks, will they send me a kit for free?
Click to expand...

2 weeks ago I called SK customer care about rebuild kits for 2 old #40970 1/4" drive ratchets. I was fully expecting to buy them but, after what was less than a 5 minute call, they had 2 kits on the way to me free of charge. They came via UPS about a week later. :thumbup:
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larryq

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Jul 12, 2011
Messages
2,421
Never had a problem getting a free kit, even on a couple of garage sale finds that were probably built in the 70s or 80s. Excellent service
 
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bfm336

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Joined
Sep 12, 2014
Messages
380
Location
St. Louis, MO
Received free kit when I asked for one when I sent in a socket for warranty. Since then have bought a 48 piece SK socket set and going to buy one or two more in other sizes.
 
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mikebaker1129

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Oct 16, 2014
Messages
1,576
Location
Huffman,TX
Excellent customer service .
I have become a real fan of their tools. I like the green handles on the screwdrivers and pliers.
Made in the USA matters to me and I respect them for keeping jobs here when others are sending them offshore.
 
OP
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nutsnbolts

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Jan 15, 2016
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Location
Seattle, WA
So the ratchet in question was slipping fiercely, and the little piece that the socket snaps onto (what's that called?) had broken off. I emailed them yesterday and got a reply back this morning. Like others, I offered to pay for the parts but the lady was super nice and said they would send them to me free. She was really beautiful too, at least in my mind ;)
 
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mikebaker1129

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Joined
Oct 16, 2014
Messages
1,576
Location
Huffman,TX
nutsnbolts said:
So the ratchet in question was slipping fiercely, and the little piece that the socket snaps onto (what's that called?) had broken off. I emailed them yesterday and got a reply back this morning. Like others, I offered to pay for the parts but the lady was super nice and said they would send them to me free. She was really beautiful too, at least in my mind ;)
Click to expand...

Yes she sounded beautiful to me also!
 
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