OccupantRJ
Well-known member
I ran across an abrasive blasting supplier who just happened to be a couple hours away from me in Sanford NC. I placed two orders for various parts, one of which was a 3/4" blasting hose. First order arrived within two days, and all was well. On the second order of the hose, a number had gotten transposed during order fulfillment and I received the wrong size hose.
I discovered the mistake at 7 pm on Tuesday of this week. Thinking to expedite communication, I emailed the company at 7:20, obviously not expecting a response until the next day. To my surprise, in about 10 minutes I received an email from a company representative who assured me he would look into it first thing next morning.
The following morning, I received several emails from the company appologizing for the mistake and that it was being taken care of. One of the emails contained a printable UPS call tag so that I could immediately return the incorrect part. On one of the emails I could see that the communication had been forwarded to 2 other people at the company, showing me they were keeping on top of the issue.
Another of the emails assured me that another hose was already being shipped along with another return label and provided a tracking number so I could be assured it had been done and was on it's way.
I sent out the other hose from work at 4:30 pm, and when I got home, the replacement hose had already been delivered to my door.
A+ to Bluedogblasting.com for excellent response and customer service as far as I am concerned. Anyone can make a mistake, but it is how they handle it that is the important thing.
I discovered the mistake at 7 pm on Tuesday of this week. Thinking to expedite communication, I emailed the company at 7:20, obviously not expecting a response until the next day. To my surprise, in about 10 minutes I received an email from a company representative who assured me he would look into it first thing next morning.
The following morning, I received several emails from the company appologizing for the mistake and that it was being taken care of. One of the emails contained a printable UPS call tag so that I could immediately return the incorrect part. On one of the emails I could see that the communication had been forwarded to 2 other people at the company, showing me they were keeping on top of the issue.
Another of the emails assured me that another hose was already being shipped along with another return label and provided a tracking number so I could be assured it had been done and was on it's way.
I sent out the other hose from work at 4:30 pm, and when I got home, the replacement hose had already been delivered to my door.
A+ to Bluedogblasting.com for excellent response and customer service as far as I am concerned. Anyone can make a mistake, but it is how they handle it that is the important thing.
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