Turn around time for Mac Tools warranty shipping
- Thread starter bmwpower
- Start date
caper
Well-known member
Not for me,last time took three months.
3 months ?!? what the hell?
Curmudgeon
Well-known member
caper
Well-known member
Yeah they lost two of my ratchets for over two months then sent me lesser models as replacements.Took another month to straighten that out.
Todd.Brock
Well-known member
I warrantied out a few screwdrivers about 2 years ago. It took about 1.5 weeks door to door. I live a couple hours south of Mac (or at least the mailing address) so that probably knocked a day or 2 off for shipping times. Good luck finding a dealer.They were scarce on my side of town back then.
back2class
Well-known member
- Joined
- Jan 7, 2009
- Messages
- 2,723
Stanley ad proto have been good. 1-3 weeks. Thhough Proto did forget to ship me my breaker bar back. A call fixed it.
rjohnson
Well-known member
Called in for some rebuild kits today, was told they should be here by Mon. We'll see.....
Vinko
Well-known member
I received a replacement tool in a couple of weeks.
it has been good so far for me. back when i was in california last year, i sent 2 ratchets and couple air tools for warranty. the two ratchets was replaced with brand new ones, tool about 10 days. looking at my paper work, i shipped them UPS ground, 4 working days to Ohio, they shipped back to me Fedex 2-day air the next day. the air tools were rebuilt, 3 weeks back in my hands.
based on my own first hand experience, with Mac, at least you have the option to send your tools in for warranty, Matco was the worst, SO next.
based on my own first hand experience, with Mac, at least you have the option to send your tools in for warranty, Matco was the worst, SO next.
dieseldodge01
Well-known member
MAC shipped mine back in about 2 weeks after receiving. Only time it took longer was after the tool was back ordered. Of course I'm about 75 miles north of there factory in Ohio.
I don't have any MAC tools, but since another poster mentioned Stanley-Proto, I shipped them a broken Blackhawk screwdriver and it took 4 business days from the time I dropped the package off at the P.O. until I had the replacement tool at my door. I dropped it off at the P.O. on Thurs. P.M. and received the replacement on the following Tues.
aczr2k
Well-known member
Funny this comes up I just sent two ratchets in on Tuesday.
Just got a postcard in the mail (a week later).
It states:
"The Mac Tools Consumer Warranty Return Department has received your warranty item. The following items are shipped from a Third Party Vendor and have been ordered....
(lists the invoice number - hand written)
(lists the items returned by part number - hand written)
Please allow 2-3 weeks for these items to arrive"
I guess this confirms that they are not made in the US by Mac.
It states:
"The Mac Tools Consumer Warranty Return Department has received your warranty item. The following items are shipped from a Third Party Vendor and have been ordered....
(lists the invoice number - hand written)
(lists the items returned by part number - hand written)
Please allow 2-3 weeks for these items to arrive"
I guess this confirms that they are not made in the US by Mac.
bry@n
Well-known member
If so, I would complain. Another member here did that and got a usa ratchet or socket. I forget what, but I hope he posts.
Big Bad Jon
Well-known member
- Joined
- Jun 14, 2008
- Messages
- 719
It takes for freaking ever. I used to have an awesome Mac dealer and sold me a lot of tools. He has since "retired" (read went bankrupt) and now my new guy wants all of our warranty stuff to go to Stanley, not through him. Well that sealed the deal for me, I may never buy another Mac tool. In the past I have sent stuff off that my dealer could not warranty and 2-4 months was not out of the ordinary.
Haha.... I can't believe it.
The tools showed up TODAY. How's that for inaccurate notifications?
Package came from:
Shipping Dept.
Professional Tool Product
100 Roe Rd.
Travelers Rest, SC 29690
864-834-8759
Packing list shows SOLD TO:
Stanley Mechanics Tools
ATTH: Accounts Payable
PO BOX 1311
East Greenwich, RI 02818
So...are these made by Stanley tools in Taiwan?
And yes, the tools are Made in Taiwan as I suspected. Quality looks good. Design is slightly different - boxed end is "deeper".
The tools showed up TODAY. How's that for inaccurate notifications?
Package came from:
Shipping Dept.
Professional Tool Product
100 Roe Rd.
Travelers Rest, SC 29690
864-834-8759
Packing list shows SOLD TO:
Stanley Mechanics Tools
ATTH: Accounts Payable
PO BOX 1311
East Greenwich, RI 02818
So...are these made by Stanley tools in Taiwan?
And yes, the tools are Made in Taiwan as I suspected. Quality looks good. Design is slightly different - boxed end is "deeper".
Last edited:
Merkava_4
Banned
I'm scrolling the thread trying to figure out what you sent in. 
I'm scrolling the thread trying to figure out what you sent in.
Whoops. I guess that would be nice to know.
http://www.garagejournal.com/forum/showthread.php?t=36043
2 of the high performance wrenches that were dechroming badly.
...the ones you said were not made in Taiwan.... lol
I don't know if I would have any luck. Do you really think they have USA made stock sitting around?
rjohnson
Well-known member
Not all Taiwan tools are that bad...but I prefer USA as well. BTW, I have a set of Mac Microtough ratchets (Taiwan), and they have really fine gears (72 tooth), however, I don't think they would hold up to a lot of torque.
Merkava_4
Banned
Oh yeah Ok....now I remember....I was surprised to learn they were made in Taiwan, but the Taiwanese are getting better I guess.
Got any pictures of the new ones? And while you're at it, how about some more pictures of the nanny?
Merkava_4
Banned
Wow.........the 14 x 15 is longer than the 16 x 18. 
And they increased the offset too.
And they increased the offset too.
Wow.........the 14 x 15 is longer than the 16 x 18.
And they increased the offset too.
Wonder why they would be so different. You would think they would just hand the dies over to the them and let them go at it.
Do you think the offset would be a problem?
Did you call MAC before you sent them in?
I just received a 21 mm wrench from them under warranty and it was the easiest warranty claim I have ever done. I just called them up, the rep looked up my profile from when I ordered a wrench rack three months ago and sent me a brand new wrench- no further questions asked and I did not have to send the old one in either. Only took fives days for it to show up too.
I just received a 21 mm wrench from them under warranty and it was the easiest warranty claim I have ever done. I just called them up, the rep looked up my profile from when I ordered a wrench rack three months ago and sent me a brand new wrench- no further questions asked and I did not have to send the old one in either. Only took fives days for it to show up too.
No call, just sent them in. Got this one in 6 working days.
How bad was your wrench?
Maybe I should have tried that....
It had a bow in it running from end to end. Same kind of situation you were in, some lame seller on ebay sold me a bent wrench. I have also called them for some ratchet kits in the past and the same thing, no questions asked and they just fedex'd the stuff to me for free.
aczr2k
Well-known member
I was presently surprised at work this morning when a package from Fedex arrived from MAC. Opened it up and found two brand new ratchets. I'm more than happy with the replacement ratchets. The old ones just needed rebuild kits, sent out last tuesday UPS, very quick turnaround time. I guess they should have sent another soft grip, but the hard grip is just fine.
Here's what I sent in
Here's what they sent back
One made in USA
One not
Closeup of the head
Here's what I sent in
Here's what they sent back
One made in USA
One not
Closeup of the head
Merkava_4
Banned
Take good care of that XR8PA ... they are now permanently out of production.
Merkava_4
Banned
I know this thread is old but id thought i would share my experience on returning an item to mac to be warranted. I sent an 8-9 mm zero degree offset high performance wrench to mac last monday cause it was bent alittle and recieved my new one today so it took exactly one week which is great and alot sooner than i expected. Also the OP of this thread sent some of the same wrenches which his were US made and got back some from Taiwan so i was expecting to get back the same but instead got a US made one. Overall im very happy with Macs service
crewchief888
Well-known member
i'm still waiting on my mac guy to get me a ratchet repair kit.
"i'll have it next week for you"
that was august of '10.....
"i'll have it next week for you"
that was august of '10.....