EDIT on 9 Jan 2010: if you read this thread, PLEASE see my posts regarding the very positive resolution to the TC issue. I do find the condition of the first ball pein hammer I received to be suboptimal, but in the end, I am very satisfied with my replacement hammer, the customer service provided by the Trusty Cook team, and my overall experience with them. I would not hesitate to buy from Trusty Cook again in the future, nor to recommend them to fellow tool junkies!
EDIT on 12 Jan 2010: the Snap On issue has also been successfully resolved. Please see my post for more details. Special thanks to MrShaun for his help in interfacing with Snap On to get me replacements quickly.
Original post:
I got 4 packages of tools today...2 contained disappointments.
From Snap On, I got two loose low-profile sockets (among other items). Believe it or not, the first thing I noticed was that on one of then, the drive end did not have detents in it. But then I noticed that the stamping is almost non-existent, the drive end isn't properly finished, etc. How the heck did this get out of the factory like this?!?
From Trusty Cook, I got 4 hammers. To be honest, I was uninspired by the overall fit and finish (molding seams were very prominent and in no way smoothed, etc.), but check out this particular hammer. Are those gaps between the metal head and the plastic body normal? And what's with the glue all over the place, including on the head?
In better news, I got my GREEN screwdrivers from mooman, who did a first-rate job of packaging the screwdrivers and tray, and even included a cool sticker. These are my first SO screwdrivers...I'm still pretty certain I prefer my SwissGrips, but time will tell. I also got some SO short offset box wrenches from eBay that were a great deal for a brand new set!
Oh, and on a related note -- they might be made by Trusty Cook, but the SO deadblow ball pein hammer I got in this order has much better overall fit and finish than the TC-branded hammers, and the handle is much more comfortable, as well. Is that worth the significant price premium? Probably not, except in your most used weights, and also for lighter hammers, where the extra feedback from the grip should help a lot.
EDIT on 12 Jan 2010: the Snap On issue has also been successfully resolved. Please see my post for more details. Special thanks to MrShaun for his help in interfacing with Snap On to get me replacements quickly.
Original post:
I got 4 packages of tools today...2 contained disappointments.
From Snap On, I got two loose low-profile sockets (among other items). Believe it or not, the first thing I noticed was that on one of then, the drive end did not have detents in it. But then I noticed that the stamping is almost non-existent, the drive end isn't properly finished, etc. How the heck did this get out of the factory like this?!?
From Trusty Cook, I got 4 hammers. To be honest, I was uninspired by the overall fit and finish (molding seams were very prominent and in no way smoothed, etc.), but check out this particular hammer. Are those gaps between the metal head and the plastic body normal? And what's with the glue all over the place, including on the head?
In better news, I got my GREEN screwdrivers from mooman, who did a first-rate job of packaging the screwdrivers and tray, and even included a cool sticker. These are my first SO screwdrivers...I'm still pretty certain I prefer my SwissGrips, but time will tell. I also got some SO short offset box wrenches from eBay that were a great deal for a brand new set!
Oh, and on a related note -- they might be made by Trusty Cook, but the SO deadblow ball pein hammer I got in this order has much better overall fit and finish than the TC-branded hammers, and the handle is much more comfortable, as well. Is that worth the significant price premium? Probably not, except in your most used weights, and also for lighter hammers, where the extra feedback from the grip should help a lot.
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