Wera Warranty?

As some of you I'm sure you know, I just got in this past week my new Wera screwdriver set. I posted the arrival of my new Wera drivers (pic below) in the proper thread with this post.

I'm sure Wera quality is excellent, but I think I have my first warranty claim and just after four days. The tip on my precision slotted driver (1.2mm in pic below) already cracked and broke off trying to free a tight screw from a telephone. Is this a freak occurrence? A bit of bad luck, or is this the norm for Wera precision drivers?

I've never had a problem with my Wiha's. They are excellent. I used a 1.5mm Wiha precision driver and got the screw to loosen. So, I know it wasn't an impossible screw to deal with since the Wiha got it done.

Now, I'd like to know what I can do about getting a replacement driver from Wera? Have any of you gone through this before? I'd appreciate some feedback of what's best to do.

Thanks guys.

Well, it's all kind of a tradeoff... if the tips are softer, they're harder to snap but wear faster, and if they're harder they wear slower, but break more easily.

I do know that wera drivers tend towards the harder side, and they do wear very well.

That said, any driver in that size snapping is not something I would call abnormal. It's the same reason some companies don't warranty drill bits below 1/8"/3mm. 1.2mm is a very small tip size.

Truthfully, I think they would warranty it, but I'm not sure if it would be worth the shipping cost, IIRC I think these drivers run $4-5 each.

I have a bunch of Wera Micro Kraftform screwdrivers; I haven't had any problems... I would contact customer service and get it replaced. I have sent Wiha's in for warranty replacement and no problems, contact Wera; good luck!

http://www-us.wera.de/anfrage0.html

I contacted Wera about a replacement driver. I'll let you guys know what they'll do.

Hi Dennis,



You will be sent a replacement Precision Driver to replace the broken item. Sorry for the inconvenience and thank you for your support.



Have a great day.

Click to expand...

Issue resolved.

I also have a broken driver in need of warrenty ho did you contact them?

Edit: never mind I contacted them now I hope they treat me as well as they treated you.

arkangel06 said:

I also have a broken driver in need of warrenty ho did you contact them?

Click to expand...

http://www-us.wera.de/anfrage0.html

The link that billymade provided.

Oh yeah, thanks billymade for the link!