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Mac warranty big thumbs up...

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Buckgnarly

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Oct 8, 2010
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7,651
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VT
Sent in a 4pc carbide burr set (CB4S), they were VERY worn out. Just got a brand spanking new set about a week later....and yes, it's US made!:beer:

I know where to buy my bits and burrs now....

(not trying to say other companies don't warranty theirs, it's now I KNOW Mac does)
 
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wafrederick

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Jul 3, 2010
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Holton,Mi
I had the same too.I sent in a broken 14mm impact deepwell socket in 1/2 drive and got a replacement within two weeks.Did send in a chrome 8mm 6 point shallow socket in 3/8 drive last week,Broke it by hand.Hopefully get a replacement next week or the following week.I had Mac send me a couple ratchet kits for a VR10 and a XR8 ratchet.I did read on the bag the old gears had to be sent back for warranty purposes and I did.
 
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84bimmer

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Oct 8, 2010
Messages
293
Location
Lawrence, KS
Buckgnarly said:
Sent in a 4pc carbide burr set (CB4S), they were VERY worn out. Just got a brand spanking new set about a week later....and yes, it's US made!:beer:

I know where to buy my bits and burrs now....

(not trying to say other companies don't warranty theirs, it's now I KNOW Mac does)
Click to expand...

That is impressive. Most tool companys don't warranty these types of things.
 
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X1 Mike

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Dec 4, 2008
Messages
8,389
Location
Flagler, Fl
2 more thumbs up for Mac warranty, I just got an air ratchet repaired for free that was wayyyyy out of warranty. Good job, Mac.
 
5

5-0stank

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Joined
Feb 5, 2011
Messages
260
Location
PA
My dad has the same set, they still work great.

Tomorrow I'm sending in a 16mm socket and a 3/8" flex head ratchet for warranty.
 
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wafrederick

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Jul 3, 2010
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6,044
Location
Holton,Mi
Recieved a replacement 6 point 8mm shallow socket in 3/8 drive today.I sent in the old broken socket in and warrantied it with no problem
 
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bargainzplus+

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May 22, 2010
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776
Location
Clermont, FL
I did the same w/ about 8 items i got here and there and got mine within a couple weeks. Had to wait on 1 item on backorder, but received a letter in the mail giving an estimate shipping time and they were very precise and easy to deal with.
 
OP
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Buckgnarly

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Oct 8, 2010
Messages
7,651
Location
VT
Bumping this for another great Mac experience......

I don't think VT even has a truck, so I send in all my stuff. Sent in a 1/4 drive flex for broken tooth and floppy head. Sent me a brand new one. Took a while, but when I called a week ago the guy explained one of thier machines was down so it took a little.
 
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DRhodes

Well-known member
Joined
Nov 9, 2010
Messages
805
Location
Ohio
I have had a great experience with the Mac warranty. I had a pile of broken screwdrivers (maybe 6 or 7) that I had broken the tips on over the last 10 years and I sent them in for replacement and received new ones within a few weeks. Great customer service.
 
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HammerRed

Active member
Joined
Feb 22, 2012
Messages
35
Does mac reimburse shipping or how does this sending in thing work? just curious.
 
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