snap on customer service warranty good!

fordbroncodave · Feb 21, 2011

last week i decided to take inventory of all the "known rotten" screwdrivers. the ones that seem to kill themselves over time.

i submitted my list through customer service from snap on and they took note of all i had and presented me with new product. i had somewhere around 11 black 4 sided snap on handles and they sent me a box of brand new green hard handles. i was pleased with the results so far. i am still waiting on the other half of the handles to come. they said something about being backordered.

overall, i am pleased to say the least. when i spoke on the phone they offered the instinct drivers and i said "oh no your not, i want the good stuff. send me those new racing type handles" and she said we will send the equivalent minus the racing logo.

:beer:

Scuderia-F1 · Feb 21, 2011

Can you post some pics of those handles?
I´m also about to do about the same thing...

Regards,

Anders.

rjohnson · Feb 21, 2011

:

We need to consolidate these SO warranty threads

fordbroncodave · Feb 21, 2011

i'll get to it sometime today. they actually say USA on them

dime · Feb 21, 2011

Snap on is pretty awesome about phone or email warranty. A couple weeks ago I called with a bent 36" handle for my 3/4 inch drive ratchet and I have the old style that is a smaller diameter. well they sent me the handle for a new one that doesn't fit my old ratchet head when I called and told them they said they don't make the one I need anymore in 36" and sent me a brand new ratchet head and a new short handle for my old style head. So I ended up with a brand-new 3/4 inch drive ratchet and handle and they set up my old one for me too!!!

fordbroncodave · Feb 21, 2011

there are a couple other nick nacks i want to get replaced. i will consult with my dealer first and see if he will honor either of which.

one is a long flex head 3/8" ratchet with the bent handle for spark plugs. the head has alot of side to side movement and can't be tightened like the new style. and i have a pair of sdd6 and sdd8 screwdrivers that need handles. one was abused and the other purely broke from lots of use

Sterff · Feb 21, 2011

I got what I needed but, it took them two weeks and a few phone calls to get back to me.

MC1983 · Feb 21, 2011

Thats good to hear as I have a couple of the older disintegrating handles that I still have in my box. I was worried about getting some instincts in return. Did you call ahead of time before you mailed your items to make sure to get the hard handles?

scott37300 · Feb 21, 2011

MC1983 said:
Thats good to hear as I have a couple of the older disintegrating handles that I still have in my box. I was worried about getting some instincts in return. Did you call ahead of time before you mailed your items to make sure to get the hard handles?

Just email snap on or call them and they will tell you what tey will do and you can request the hard handles.

fordbroncodave · Feb 21, 2011

hows this for free replacement handles? the racing one is from that new set but the one above it that doesn't say racing is what i got in return for my old black handles

here are the old screwdrivers they have sent handles for:

mrshaun · Feb 21, 2011

handles are USA made and are on serious short supply. cant keep up with demand just from the dealers. Imagine how many of you guys have them ordered...

D9H 90V · Feb 21, 2011

mrshaun, is it only the new hard handles that are in short supply or are the instinct hard handles in short supply too?

mrshaun · Feb 22, 2011

instinct are not available by themselves. I just got 11 sets of instinct screwdrivers

D9H 90V · Feb 22, 2011

Oh ok Thanks

fordbroncodave · Feb 22, 2011

i checked my tracking sheet and 1 screwdriver handle won't be available until april 18th. its the SDD8 size handle

evintho · Feb 22, 2011

I've only got a couple of SO tools but I've gotta agree, their warranty program is top notch! I had an older hard handle phillips that the tip had broken off. I had picked it up at a garage sale years ago. I simply called CS and told the nice lady the problem. She asked for the part #, my address and said she'd put it in the mail! I asked if she wanted the old one back and she chuckled. 'No, you keep it'. Kinda leaves the whole warranty thing open to fraud if you ask me but, I'm happy. This was sitting at my front door a week later packaged up like a fine crystal vase!

fordbroncodave · Feb 22, 2011

thats basically what the story was over here. they don't want the old stuff back. i have a few other tools with the same old black handle on them but i don't plan on replacing them for a while.

84bimmer · Feb 22, 2011

fordbroncodave said:
thats basically what the story was over here. they don't want the old stuff back. i have a few other tools with the same old black handle on them but i don't plan on replacing them for a while.

You wanna sell those bad ones? :lol_hitti

fordbroncodave · Feb 22, 2011

84bimmer said:
You wanna sell those bad ones?

probably not. i will keep my word and not abuse the system. some of the handles might make their way into new homemade type tools or even a shifter handle for my truck. maybe a homemade serpentine belt tool

84bimmer · Feb 22, 2011

fordbroncodave said:
probably not. i will keep my word and not abuse the system. some of the handles might make their way into new homemade type tools or even a shifter handle for my truck. maybe a homemade serpentine belt tool

I was kidding bud. I couldn't do it either.

fordbroncodave · Feb 22, 2011

this looks fun

NOTABLAZER · Feb 22, 2011

Dumb question,are you replacing the handles on the black screwdrivers?

fordbroncodave · Feb 22, 2011

NOTABLAZER said:
Dumb question,are you replacing the handles on the black screwdrivers?

yes. the old black screwdrivers are getting new handles

MC1983 · Mar 4, 2011

Did they send you green randomly or did you ask specifically for green ones to replace your old black ones. I just took a look in my screwdriver drawer and I got 6 of the older contour handles that are prone to falling apart. They don't look to bad yet, but some are starting to get a little chalky

snap on customer service warranty good!

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