Fedwrench
ALLIANCE MEMBER
Amazon had the SK modular storage components on sale during Prime Day and since I have no will power and a few gift cards and points, I broke down. Despite everything being well packed in thick cardboard and eggcrate, the middle unit is lopsided. It might have taken a fall before going into the shipping box.
I called SK customer service thinking it was a factory defect. SK customer service is now fully digital, no peeps to speak with. However, SK did respond within 24 hours via email, stating that since I didn't order from SK to contact Amazon for a replacement. Amazon is only offering a refund, not a replacement. I would rather have a replacement.
The unit itself isn't bad. I know that's not a glowing recommendation but, I have to return the middle section. I like the color scheme. Drawers are soft close type. each unit locks and all three are keyed alike. The base rolls easily over tiled floor. I think it's pricy for what you get even on sale but, it was the design I wanted. Oh well, can't win em all.
I called SK customer service thinking it was a factory defect. SK customer service is now fully digital, no peeps to speak with. However, SK did respond within 24 hours via email, stating that since I didn't order from SK to contact Amazon for a replacement. Amazon is only offering a refund, not a replacement. I would rather have a replacement. The unit itself isn't bad. I know that's not a glowing recommendation but, I have to return the middle section. I like the color scheme. Drawers are soft close type. each unit locks and all three are keyed alike. The base rolls easily over tiled floor. I think it's pricy for what you get even on sale but, it was the design I wanted. Oh well, can't win em all.
