All good points. I have been in this house since Sept 2002, and never had any issues with the control panel or dampers for the zone controls. Back in 2010 the same HVAC company that installed the old furnace in 1995 also did the new furnace. So anything with the zones/dampers/power is as its been since 2010. Up until about two years ago is when I first noticed any issues.
HVAC tech was just here and he checked the control panel and zone dampers, confirmed everything is still good. He did mention the thermostat for Zone 2 is located in an area low in the house, only four feet off the slab level. Zone 2 controls the west half of the house from the slab level up to the dining room and kitchen. This is an open floorplan contemporary trilevel house with the dining room and kitchen at the same level as the bedrooms, but at opposite ends of the house.
Because the Zone 2 thermostat is so low in an area sensing the coldest part of the house it is constantly calling for heat and over-riding the demand for the rest of the house. The Zone 1 damper is closed most of the time then to direct heat to Zone 2. That correlates to what I've typically done to manually balance heating in the house; I set the zone 2 thermostat at about 64 F and zone 1 thermostat to 68 to 70 F to get the heat where I want it.
So today I relocated the zone 2 thermostat up into the main level so it better senses the desired temperature in the dining room/kitchen end of the house. So far the furnace is acting as I'd expect it should to the thermostat settings for the two zones. This house has a lot of whole brick inside and the better location options for the zone 2 thermostat means routing wiring up through the brick. Or, I route small diameter conduit up the brick face, colored to match the grout, to a level better suited to sense the temperature setting. Or,...find a remote temperature sensor that could send a bluetooth signal to a receiving thermostat. Hmm, the company I work for makes a bluetooth capable temperature sensor.