I was having a browse around the Koken.jp website, and I might be mistaken as I do not speak Japanese but this looks like a product recall that came out two weeks ago on some of the 1/4" Z series ratchets, can anyone shed any light on this, don't want to be purchasing something that has a known defect ?
https://www.koken-tool.co.jp/panflets/KOKEN20230629_RECALL.pdf
From the Google translation:
Dear Customer,
June 29, 2023
Yamashita Industrial Research Institute Co., Ltd.
Apology for product defects and request for recall
Dear Sir, I would like to express my congratulations on your continued prosperity and prosperity.
We would like to express our sincere gratitude for your continued patronage of Ko-ken products.
This time, when an object such as a socket is inserted into the Z-EAL series product with a lock mechanism,
We have found that some products cannot be locked.
Therefore, after collecting the target product, we will carry out the refund procedure, so we apologize for the inconvenience.
We would like to ask you to send it to the following address by "cash on delivery".
I would like to express my gratitude.
In addition, we have decided to discontinue sales of the affected products until there is a prospect for improvement.
We sincerely apologize for any inconvenience caused to our customers.
We will review the verification process and strive to prevent recurrence so that such problems do not occur in the future.
Thank you for your understanding and cooperation.
Very truly yours
Record
◆ Applicable products
① Z-EAL series 1/4"SQ.DR. ratchet handle/repair kit (push button type)
Product number: 2725ZB/2725ZB-160/2726ZB/2726ZB-160/2725BRK
② Z-EAL Series 1/4"SQ.DR. Locking Extension Bar
Product number: 2760LZ-50/2760LZ-100/2760LZ-150
◆ Address and method
656 Nakakata, Kakegawa City, Shizuoka Prefecture 437-1402
Yamashita Industrial Research Institute Co., Ltd. Domestic Sales Section
TEL: 0537-74-2171
When returning with "postage cash on delivery", please fill in the necessary information on the separate "return statement"
Please fill it out and enclose it.
◆ Refund method
After the product arrives at our company, we will process the refund as soon as possible.
We will refund (transfer) the product price to the refund destination specified in the attached "Return Statement".
◆ Inquiries
Yamashita Industrial Research Institute Co., Ltd. Domestic Sales Section
TEL: 0537-74-2171 FAX: 0537-74-3746
Email:
[email protected]
that's all
In the "Return Statement" below, return source, product number/quantity of the product to be sent, refund destination (transfer address)
, cut it off with a cut line, and send it back together with the product to the following address by cash on delivery.
please.
After the product arrives at our company, we will refund the refund amount (suggested retail price) below.
Return address
656 Nakakata, Kakegawa City, Shizuoka Prefecture 437-1402
Yamashita Industrial Research Institute Co., Ltd. Domestic Sales Section
TEL: 0537-74-2171
(Notes and requests)
・Please keep a copy of the "return statement" as a copy for the customer just in case.
Please.
・Please double check that the product you are sending is an eligible product before sending it.
* Personal information received from customers will not be used for any purpose other than the purpose of this matter.
not.
〒
Quantity Quantity
Nominee
Place of purchase
2760LZ-100 (Refund amount \4,970-)
2760LZ-50 (Refund amount \4,500-)
2725BRK (Refund amount \4,250-)
2726ZB-160 (refund amount \16,400-)
2726ZB (Refund amount \14,700-)
2725ZB-160 (Refund amount \12,000-)
2725ZB (refund amount \8,770-)
FAX
return statement
Sending instructions
Shipping details
Return date
Address
Company name
Your name
TEL
2023 month day
--------------------------- Cut line ------------------ ---------
Account type Account number
Product number (Refund amount) Product number (Refund amount)
Refund destination (transfer destination)
Financial institution name Branch name
2760LZ-150 (Refund amount \5,480-)
(furigana)
* The product stamp is 2725Z, but the target product is the product with the gear part push button mechanism.
* The product stamp is 2725Z-160, but the target product is the product with the gear part push button mechanism.
* The product stamp is 2726Z, but the target product is the product with the gear part push button mechanism.
* The product stamp is 2726Z-160, but the target product is the product with the gear part push button mechanism.
Product to be recalled (details)
2725BRK Repair Kit
(push button type)