Friday I received a new Z axis assembly.
I posted how it arrived with a broken part.
Well yesterday's email response kind of surprised me (in a good way) for this reason - I was out of warranty which I mentioned in my previous post, but an assembly was still provided for warranty reasons. In my inquiry, I offered to send the "new broken" one back, and even pay for shipping. Or, that I'd be ok to cannibalize it and swap the "good" part from my old assembly onto the new assembly.
Basically attempting to be as much of a convenience as possible since their support has been amazing.
The response was to go ahead and keep the "new" broken one, attempt to fix it with my old assembly, as well as being sent yet another complete new assembly.
Really easy to disassemble but if you're not mechanically inclined, I can see it being a bit of a struggle.
The old one on the left, and the new one on the right.
I never understood how people lose small parts like these springs. When I'd rebuild manual hubs, or other similar items with a detent ball and spring, I'd always chuck the parts in a sandwich bag before opening her up. This is how you catch these small parts.
The only item that gave me any fits was the coupler on my old assembly. The socket cap screws got stripped so I had to pull the lead screw out with the motor.
I'll cut the coupler off later, but I'll end up with an extra motor as well as an extra lead screw now.
After the transplant, here she is all ready to go.
And installed.
This is the part that broke on the new assembly. It's a sort of "L" that angles upward to catch a spring used for IHS.
Now I also have an extra "mount" as well.
Spare parts are always a win in my book.