Not yet. I think he’s swinging by today so I can ask then. I was just curious if it’s a common thing.Have you asked him about it?
That’s my Matco guy! I order through him solely because he comes to shop and I do like Matco’s ratchets and other tools. With my hours changing yet again, it’s hard for me to get to the Snap-on truck whereas the Matco guy will come to the shop to drop stuff off. Otherwise, I’d probably just be buying off the Snap-on guy since he is the best of the bunch.Unless somehow indicated otherwise the website prices are the publicly available list prices. Perhaps your driver has an outdated price list or there is some miscommunication between the prices he's given and Matco's website folks. Hopefully it's something innocent like that and he takes care of it.
My Snap-on driver charges normal list/website pricing. Once in a while I'll walk off the truck with some sort of freebie - be it a tee, a cleaning product, or even a foam tray. His truck is also very well stocked and he's got great back stock in his warehouse so it's convenient to work with him. I'm not sure if it was OP posting about this, but someone mentioned their Matco guy showing up in a pickup truck with only the stuff people had ordered - that is not convenient and I am not sure what the incentive to work with a dealer like that would be.
I am guessing this is your answer. If he is making special trips to drop stuff off for you he is probably charging you extra for his time.That’s my Matco guy! I order through him solely because he comes to shop and I do like Matco’s ratchets and other tools. With my hours changing yet again, it’s hard for me to get to the Snap-on truck whereas the Matco guy will come to the shop to drop stuff off. Otherwise, I’d probably just be buying off the Snap-on guy since he is the best of the bunch.
I am guessing this is your answer. If he is making special trips to drop stuff off for you he is probably charging you extra for his time.
Well, I guess I don’t have to wonder any more. The Matco guy just told me he isn’t taking orders and will be stepping away from the business. The stuff he dropped off today is the last of it. That totally ***** for me. It’s just Snappy now since the MAC guy isn’t very nice. I’ll have to figure out a way to work my schedule with his. Damn what a bummer way to start the week.Umm, but that is the entire point of paying stupid $ for tools from a tool truck- the personal service. And then the free financing and warranty. If he's paying in full, and paying more than list, and his guy doesn't have any stock for a typical warranty, WTF is the point???
If he doesn't have a legit truck, stocked with tools, there's no way I'd deal with him.
And, IIRC, Matco is spend $75 for free shipping.
Yeah I do like the Snap-on guy a lot but I’ve been a big fan of the Matco ratchets. I’d love to be more into MAC but the rep on our route doesn’t speak English very well so it’s really difficult trying to communicate with him.*****. You may be happier with the Snap on though. We have both Snap on and Mac and both are great to deal with.
It sounded more like the OP isn't around during normal run hours (hence not being around to see the Snap On guy) but this guy was willing to make specialized trips to drop off tools for the OP.Umm, but that is the entire point of paying stupid $ for tools from a tool truck- the personal service. And then the free financing and warranty. If he's paying in full, and paying more than list, and his guy doesn't have any stock for a typical warranty, WTF is the point???
If he doesn't have a legit truck, stocked with tools, there's no way I'd deal with him.
And, IIRC, Matco is spend $75 for free shipping.
If it were me, I'd find the cash and by some of the Matco ratchets you like and get them in hand. Maybe a couple of rebuild kits, too. Just so you have the special tools you really like.Yeah I do like the Snap-on guy a lot but I’ve been a big fan of the Matco ratchets. I’d love to be more into MAC but the rep on our route doesn’t speak English very well so it’s really difficult trying to communicate with him.
Kind of a bummer, but why pay extra if he wasn't even running a truck? Free shipping from Matco is $75 as mentioned upthread. Hard to spend less than $75 from any of the tool truck brands really.Well, I guess I don’t have to wonder any more. The Matco guy just told me he isn’t taking orders and will be stepping away from the business. The stuff he dropped off today is the last of it. That totally ***** for me. It’s just Snappy now since the MAC guy isn’t very nice. I’ll have to figure out a way to work my schedule with his. Damn what a bummer way to start the week.
Yes, it’s a weird situation. My shop is on a Snap-on route but that guy retired and has never been replaced. So I’ve been using the Snappy man one route over. It works when we can actually synch our schedules which is a bit of a challenge. I was on overnights and then moved over to whatever you wanna call a shift that has me rolling in around 3-3:30am. Kinda like a super early first shift I guess? Now they are asking me to stay later but with the same start so I’d be back to working like 11/12hr days. The Snap-on guy is only around in the early afternoons so I’d have to leave work early to meet him. The perk to the Matco guy was that he was willing to swing by even though I wasn’t on his route either. It’s way more convenient having a truck come to you instead of the other way around.It sounded more like the OP isn't around during normal run hours (hence not being around to see the Snap On guy) but this guy was willing to make specialized trips to drop off tools for the OP.
Yeah, now that I’ve had some time to analyze the whole situation that might be the best option for me. I do like and prefer to use Matco ratchets, pry bars, and etc. over some of the other brands. Hopefully I can get Matco corporate to honor the regional flyer sale promos.If it were me, I'd find the cash and by some of the Matco ratchets you like and get them in hand. Maybe a couple of rebuild kits, too. Just so you have the special tools you really like.
You might have to bite shipping but given the current environment I'd be having some of that stuff in reserve.
Supposedly he was running a truck until it broke down last year and then he decided to do everything out of his pick-up. My Snap-on guy pretty much corroborated that story when he called the Matco guy “the weird older guy that hasn’t been running his broke *** truck in a bit”. I didn’t know how low the free shipping threshold was via Matco online. I’ll call and see if they will honor the regional flyer promotions and maybe that will be my route going forward.Kind of a bummer, but why pay extra if he wasn't even running a truck? Free shipping from Matco is $75 as mentioned upthread. Hard to spend less than $75 from any of the tool truck brands really.
Good luck getting snapon to allow another driver to encroach on a stop outside of their route.Just you in your shop buying from SO? I wonder if you could call the SO customer service line and see if they can arrange for a corp. driver to come by? Or maybe give temp. permission for the other guy to cover your route until a permanent franchisee is found if hes interested?
Any time I lost a So driver, usually a corp driver covered until a new franchisee took over, but there has been occasions where they will allow an out of territory driver to service an area to keep the guys happy until they can get their **** figured out.
Worst thing you can do is abandon an area, Mac has done that to me several times, all that does is piss everybody off.
Yeah I noticed that the Snap-on drivers take route boundaries very seriously. It’s fine, Snappy is the only reliable truck. The Matco guy came to our shop but he was definitely not the kind of driver that would be considered consistent.Good luck getting snapon to allow another driver to encroach on a stop outside of their route.
One shop that I worked for was the last stop at the edge of a route. When we lost the driver for our route snapon told the driver who literally served the shop across the road that he was not to set foot in our shop. Now he would work with us but we had to walk over to his truck while he was at the other shop.
I have been without a snapon dealer for several periods of time throughout my career and have seen corp only a few times. At least with the other tool trucks they will make an effort to stop in even if you're not on their route as long as people are buying.
Not trying to bash snapon as my box and probably 50% of my tools are snapon. But I have had 3 very good dealers and a handful of not so good ones throughout my time.
For the service they provide and the money that they command for their products you should never have to go more than a month at most without seeing a face if you are a regular stop.
They do. They can lose their franchise over it.Yeah I noticed that the Snap-on drivers take route boundaries very seriously.