Dave answered this perfectly. I don't have the tenure of many on this board, but I have used SO/MAC/Matco/some Williams for about a decade. I got into Japanese tools because a co-worker let me use a new at the time, 72t Koken ratchet (damn him!) about 3ish years ago during the pandemic. A week with that ratchet changed things for me and sent me down the rabbit hole. I couldn't make sense of just how good it was for the money compared to my SO and Matco stuff. It actually bothered me how much better it was. I asked to use Koken Zeal deep sockets after that for about a month and I was hooked. Since then, I haven't purchased much SO/MAC/Matco. If I'm honest, it does bother me that I'm not buying American made tools. But honestly, I've paid my dues to them for many years prior and frankly, if we are talking about price vs quality, there is no contest, the Japanese stuff is just better built, higher quality and more durable for the money.
Yes, there really is no service option and warranty, well, your mostly on your own. But in the past 3 years, I've broken one Japanese tool (KTC trim lever tool), that's it.
I do own some Icon/Quinn stuff and I'm happy to have HFT for the warranty they offer, but I'll gladly pay the "intermediate" price on very high quality, well engineered, Japanese made tools moving forward.