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Milwaukee denies warranty claim because "tool split in half"

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neophyte

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One might add to this a user of a tool that's already using it sufficiently for it to just fail like this is best served by buying another and continuing work vs. posting on Reddit. :D
Milwaukee is supposedly a ā€œprofessional brandā€ that cost more due to better build quality, and a supposed warrantee.
If you want tools that only last a week, or which you expect to have ā€œno warranteeā€, I would presume professional just go to Walmart or Harbor Freight, or at least that used to be the presumption.
The only professional ls who toss ā€œfailedā€ tools tend to do so because they were, and know they were, abusing the **** out of the tools,
Or because they know the ā€œindustrial brandā€ no longer gives a **** about the warrantee they supposedly offer.
That Milwaukee tool does not appear abused.
I presume someone who want a decent version would spend the extra on a Fein, or maybe a Festool, (made by Fein with some modifications), or if they have a local Hilti supplier, buy from Hilti, and drop off for repair, or replacement if the tool breaks under warrantee.
 
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vwishndaetr

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If you want tools that only last a week, or which you expect to have ā€œno warranteeā€, I would presume professional just go to Walmart or Harbor Freight, or at least that used to be the presumption.
I agree. Harbor Freight, while they have cracked down on returns and people treating their store as a rental agency, they take returns without fuss from what I've heard. I think my dad got a new vice like 3 years in a row because it wouldn't stay together. :LOL:
 

L.Cheapo

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Milwaukee is supposedly a ā€œprofessional brandā€ that cost more due to better build quality, and a supposed warrantee.
Milwaukee is mediocre tools with great marketing.

Don't shoot the messenger, watch the Torque Test Channel for yourself.
 

NUTTSGT

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I find it slightly odd how many have jumped on the anti-Milwaukee bandwagon. I prefer Dewalt and gave no skin in the game.

I find somethings odd with the story..

*Username and want to be taken seriously.

*Brand new glove, like CLEAN and a relatively new looking tool. Leads me to believe it's a novice.

*Tool oozing lubricant ? Sounds like an overheated tool.

*As the owner tried to release the locking mechanism, the head "fell off." In this event, the screws sheared off ?

*Then he tried to put the head back on and it popped off. If the screws sheared off, why would you try to put the head back ? When the head popped back off, it broke the wires.

I'd call BS on this story all day long. I'd like to see more pictures of the oscillating tool as I would look for drop damage.
 

Ohio Andy

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I find it slightly odd how many have jumped on the anti-Milwaukee bandwagon. I prefer Dewalt and gave no skin in the game.
I like my festool (one tool) but I gave it away it just because I had too many battery platform.

I had lots of Ryobi but I gave most of my Ryobi away... Because I like my Milwaukee better. So now I have one tire of Ryobi battery and two types of Milwaukee batteries. I had a third your of Milwaukee battery, have those tools away as well.
 
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Tchicken

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Ok, its late, but I'm failing to comprehend why people think lifetime means anything more than an advertising hit? Or why I can't buy a tool at (fill it in) use it, then return it just before posting my tears?
 

neophyte

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I find it slightly odd how many have jumped on the anti-Milwaukee bandwagon. I prefer Dewalt and gave no skin in the game.

I find somethings odd with the story..

*Username and want to be taken seriously.

*Brand new glove, like CLEAN and a relatively new looking tool. Leads me to believe it's a novice.

*Tool oozing lubricant ? Sounds like an overheated tool.

*As the owner tried to release the locking mechanism, the head "fell off." In this event, the screws sheared off ?

*Then he tried to put the head back on and it popped off. If the screws sheared off, why would you try to put the head back ? When the head popped back off, it broke the wires.

I'd call BS on this story all day long. I'd like to see more pictures of the oscillating tool as I would look for drop damage.
Some people choose stupid usernames or emails, and then continue using those usernames or emails, because they are already linked to accounts, and changing the usernames would be more of a problem than it’s worth.
The username could simply be some poorly chosen version of ā€œI Eat Painā€, for someone who lives in a hot humid climate.
Back when I worked a **** office job doing customer service, someone sent in an email with a email name implying ā€œunencumbered relationshipsā€.
I mentioned the email name to a few coworkers, we laughed for 30 seconds, then we processed what we had to and continued doing our work.
It’s not like someone doing into an Apple Store and asking for the iCloud id ā€œImGladSteveJobsDiedā€, or something else highly offensive.

As far as a tool leaking grease, I would presume professional level tools are made for hours of continuous use.
Bosch tools like their jigsaws used to routinely leak grease, but the tools could still be used for hours continuously, and the same goes for angle grinders.
Oscillating tools, other than the blade release mechanism, is not some ultra complex gear mechanism, the average jigsaw or reciprocating saw is more complex.

A blade release mechanism shouldn’t be so tight is causes the screws to shear off.
As far as trying to ā€œput the head back onā€ maybe the person is not mechanically inclined, or thought the head attached like a taper arbor.
People using as oscillating tool are not necessarily mechanics.
 
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rd65

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I was a big supporter of Milwaukee tools, seemed to be good quality, 5 year warranty. Then this last March I tried to get a $320 1660-1 corded drill covered under warranty because the first time they used it in reverse the chuck screw backed out, damaging the threads of the screw and the shaft. Milwaukee would not cover the repair because it was an obsolete tool. WTF?! It is less than 3 months old, brand new. I ordered parts online and repaired it in house. Currently I have two 2404-1 1-1/4" Super Hole Shooter drills with broken triggers. Parts have been discontinued. $1600 worth of drills that are junk because of discontinued parts. BTW Milwaukee has discontinued all corded products. They wont be getting any of my personal $$, if guys here at work want them, that is there business.
 

winlinmac

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I have 3 year old Milwaukee 15 Gauge Finish cordless Nailer that barely seen its use - I was forced to warranty it recently due to a jammed mechanism - the entire assembly had to be replaced because according to Milwaukee, the mechanism exceeded its useful lifespan. I might be better off DeWalt at this time.
 

neophyte

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I was a big supporter of Milwaukee tools, seemed to be good quality, 5 year warranty. Then this last March I tried to get a $320 1660-1 corded drill covered under warranty because the first time they used it in reverse the chuck screw backed out, damaging the threads of the screw and the shaft. Milwaukee would not cover the repair because it was an obsolete tool. WTF?! It is less than 3 months old, brand new. I ordered parts online and repaired it in house. Currently I have two 2404-1 1-1/4" Super Hole Shooter drills with broken triggers. Parts have been discontinued. $1600 worth of drills that are junk because of discontinued parts. BTW Milwaukee has discontinued all corded products. They wont be getting any of my personal $$, if guys here at work want them, that is there business.
Older drills usually used somewhat standardized switches that may have equivalent replacement parts from multiple manufacturers.
Marquardt and Eaton both made certain switches for instance that were essentially interchangeable.
 

zendriver

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Milwaukee probably warranties plenty of items, but it does not seem realistic to assume it’s 100%

Is it fair to judge them just on one item?, that they felt didn’t pass the smell test?
 

rd65

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Milwaukee probably warranties plenty of items, but it does not seem realistic to assume it’s 100%

Is it fair to judge them just on one item?, that they felt didn’t pass the smell test?
They had me send it in to them. Then said obsolete so no warranty. I called and bitched, they offered to have me send it back again. No thanks, took me a week to find a sturdy enough box the first time. Not that that really matters, then send it back to the wrong address, in a **** box, and damaged. Was in resellable condition when it left my shop, came back beat up.
 
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vwishndaetr

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One might add to this a user of a tool that's already using it sufficiently for it to just fail like this is best served by buying another and continuing work vs. posting on Reddit. :D
Right. If your car breaks within warranty and the dealer denies converge, don't complain about it - just get a cab and move on with your life.
Milwaukee probably warranties plenty of items, but it does not seem realistic to assume it’s 100%

Is it fair to judge them just on one item?, that they felt didn’t pass the smell test?
Probably not, but one can ask the same question from the other side - had Milwaukee just honored it on warranty, we wouldn't be talking about it today and it'd be a big 'ole nothing-burger. I understand they can't warranty everything from a commercial standpoint, but a tool that split in half is quite the failure imo. I think we've all had bad experiences at some point in our lives, and I am sure many of us had written off other business/people because of it... I mean, we never do really know whether that bad experience was an isolated incident or a regular occurrence. Screwing up has consequences when you provide a product or service.
 

zendriver

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It really depends on what the customers expectations are, and how the tools are being used, and what you expect of the warrantee.
That would be news to me for someone to file a warranty claim on an item not fully expecting it to be repaired replaced under warranty.

do you know of anyone who would expect something different?

No one abuses a tool that would get a warranty denied. Just ask them.
 

rust in the eye

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Oct 2, 2017
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I find it slightly odd how many have jumped on the anti-Milwaukee bandwagon. I prefer Dewalt and gave no skin in the game.

I find somethings odd with the story..

*Username and want to be taken seriously.

*Brand new glove, like CLEAN and a relatively new looking tool. Leads me to believe it's a novice.

*Tool oozing lubricant ? Sounds like an overheated tool.

*As the owner tried to release the locking mechanism, the head "fell off." In this event, the screws sheared off ?

*Then he tried to put the head back on and it popped off. If the screws sheared off, why would you try to put the head back ? When the head popped back off, it broke the wires.

I'd call BS on this story all day long. I'd like to see more pictures of the oscillating tool as I would look for drop damage.
I once had an overheated recip saw ooze grease like that but it has yet to break in half.
Not for nothing I also have a hard time assigning much credibility to someone that goes by this fellow's handle. Seems the folks at Milwaukee felt same and they had the tool in hand. Wouldn't have cost Milwaukee very much to replace or repair this so I think they are pretty well convinced it was abused or had been previously dismantled which is my guess.
 

rust in the eye

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Right. If your car breaks within warranty and the dealer denies converge, don't complain about it - just get a cab and move on with your life.

Probably not, but one can ask the same question from the other side - had Milwaukee just honored it on warranty, we wouldn't be talking about it today and it'd be a big 'ole nothing-burger. I understand they can't warranty everything from a commercial standpoint, but a tool that split in half is quite the failure imo. I think we've all had bad experiences at some point in our lives, and I am sure many of us had written off other business/people because of it... I mean, we never do really know whether that bad experience was an isolated incident or a regular occurrence. Screwing up has consequences when you provide a product or service.
I suspect there is more to the story that ieatswampass:rolleyes: hasn't shared
 
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