Hey John! Have you gotten your old sockets replaced with the new ones? I'm thinking of bringing in all my good old sockets to see if they will let me trade them in (Warranty Them) for the new ones
I just warranty exchanged the impact sockets. Except for the 1/2 shallow; they appear to be no different. I was also unable to exchange the 3/4 metric sockets "read below." The new ones look a lot better, but I have yet to use them.
HF is really starting to piss me off; corporate and my local store. Corporate because of the 20% coupon limitations, and now they want you buy coupons??? Seriously?
My local store just fired the head manager "I don't why, but I guess they have their reasons." Anyway, the new manager is a real ******' *******.
I go to exchange the sockets and he tells me I need my receipt. I said "Why? They are hand tools; they have a lifetime warranty." He says they need the old item numbers... Then I say "Well, how is that my problem; do what you have to do, and make it happen." He says no...
So I leave and come back with my bag of 1000 receipts, LOL, and drop them on the counter. He then tells me I need a better system of filing my receipts. I say, "Like how?" He says I should organize them in categories of tools to make it easy to find? I say "Yeah OK, and how would you plan I do that; each receipt has all different types of tools on them?" I then say, they are filed as TOOLS.
Anyway, we find all the old item numbers, but the 3/4 metric; the last 2 digits are worn off the receipt. So, Deputy ********, says he can't do it. I flipped, stated "Look at the money I spent here in under 2 years, and this is how you're treating me, etc, etc?" I then call corporate in the store; on speaker phone, and they tell him to warranty the sockets. He said no.... At this point I was there for over an hour and a half. So now corporate is having the local GM call me tomorrow, and they said I will get my sockets, and the manager will be handled. So we will see...
Oh and I helped a customer with an airbrush kit, because the manager could not answer his questions; the guy ended up buying the kit because of me, and the guy also thanked me. This was during the whole fiasco; so it wasn't that which set him off.
They other employees apologized to me when he walked away, and said they don't understand what his problem is.
Edit: Oh yeah, one other thing, before I left to get my receipts, I spent over $100, before I left. I purchased 3/8 impact sockets; deep and shallow, in metric and sae, some gloves, 4 sets of socket organizer trays, a breaker bar, and some other things I can't recall at this time.