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I think I was taken... [pics]

K

klutch

Member
Joined
Jan 30, 2011
Messages
17
Location
SE, South Dakota
Purchased a Stanley "91-930" 1/2 ratchet off the bay. Uppon opening the package I instantly noticed it was not "BRAND NEW" as advertised. After testing out the drive, I noticed something was broken inside. I opened the ratchet up and found the teeth to be completely trashed to the point where they were flaking off and the gear drive was the same way but also broken. Uppon further investigation I found the back of the ratchet reading "89-819" Anyways I've sent a message to the seller on the bay. Seller had a perfect feedback record with over 300.

Cliffs:

Not brand new (as advertised)
Chewed up teeth
Banged up chrome exterior
Busted gears
Wrong model

What to do?

2lkd9cp.jpg


10yeul0.jpg


Those shavings are the gears teeth... :eek7:
 
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M

MalibuLX3

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Joined
Jun 2, 2009
Messages
319
Location
Rochester, MI
klutch said:
Anyways I've sent a message to the seller on the bay. Seller had a perfect feedback record with over 300.
Click to expand...

I'd first wait to hear back from the seller before you make any moves. Who knows, might be a simple misunderstanding that he will take care of. If he fails to remedy the situation, file a claim with eBay and get your money back.
 
B

Blacknwhitepit

Well-known member
Joined
Feb 19, 2005
Messages
3,176
Location
Eastern Tennessee
If he is a good Ebayer, he will make it right. Everyone makes mistakes. Give him an opportunity to fix it. If he does nothing, then file a dispute.

-BWP
 
T

trainwreck

Well-known member
Joined
Dec 25, 2010
Messages
233
Location
northern NJ
If he's sold over 300 items with a perfect record, it seems unlikely that he'd start intentionally damaging that reputation now. I find it more likely that he mixed up to auctions, or placed the wrong ratchet into the wrong box. I think you did the right thing in contacting the seller first.
 
OP
K

klutch

Member
Joined
Jan 30, 2011
Messages
17
Location
SE, South Dakota
Thanks guys..I started a paypal dispute. Buyer contacted me back promptly and offered a full refund with no return. I'm sure it was a misunderstanding, just frustrating lol... Now I'm on the hunt again for a 1/2 ratchet. I don't wrench enough to justify that kind of money for a SO F80... Any other recommendations???
 
R

Roots

Well-known member
Joined
Oct 31, 2010
Messages
1,788
File a Paypal dispute now to begin the documentation process, you want to have the first word on file.

Contact the seller.

Start to accept, that no matter how this turns out, you're going to put more effort into attempting to resolve this, than you've saved by purchasing via Ebay.
 
K

Kirbot

Well-known member
Joined
Sep 25, 2010
Messages
11,001
Location
New Jersey
klutch said:
Thanks guys..I started a paypal dispute. Buyer contacted me back promptly and offered a full refund with no return. I'm sure it was a misunderstanding, just frustrating lol... Now I'm on the hunt again for a 1/2 ratchet. I don't wrench enough to justify that kind of money for a SO F80... Any other recommendations???
Click to expand...

My comfort handle Duralast is my favorite 1/2" ratchet that I own.
It's not a fine tooth ratchet, but it's still an excellent value.

http://www.autozone.com/autozone/ac...&fromString=search&itemIdentifier=557430_0_0_

They also make a standard metal handle version.
http://www.autozone.com/autozone/ac...&fromString=search&itemIdentifier=482529_0_0_

Craftsman thin profile ratchets also seem to be pretty nice, though I've never used one.
 
H

Hiball

Well-known member
Joined
Apr 30, 2009
Messages
14,029
Location
Missery
klutch said:
Now I'm on the hunt again for a 1/2 ratchet. I don't wrench enough to justify that kind of money for a SO F80... Any other recommendations???
Click to expand...

There is So many options out there for quality Ratchets today, and While its amusing to watch people argue here at GJ just glance thru Ebay and you will find some killer deals. I would personally buy from a company that has some tenure in the business and wont be gone Next year or replacing there current line up with ****.
 
M

mrholeshot

MEMBER EMERITUS
Joined
Jun 22, 2010
Messages
8,043
Blacknwhitepit said:
I had one Duralast ratchet...It broke, I got it warrantied... MEH..

I don't understand the fanboy attraction for Duralast on this site.
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No ratchet is industructable. Duralast is a lot of bang for the buck. It's like buying a 936 at 1/4 the price. Snap-On has a warranty for a reason, just like Duralast
 
T

trainwreck

Well-known member
Joined
Dec 25, 2010
Messages
233
Location
northern NJ
klutch said:
Now I'm on the hunt again for a 1/2 ratchet. I don't wrench enough to justify that kind of money for a SO F80... Any other recommendations???
Click to expand...

Good to hear that things worked out in your favor, and so quickly at that.

A lot of us here at GJ have had good experiences with Cripe Distributing. (To be fair, some of us have had a bad experience with Cripe Distributing too. I suspect that they're the vocal minority in this case, though.) They've got the KD 731111 rhft for $15 + shipping. It's not my favorite ratchet, but it's definitely worth $15.
 
M

mrholeshot

MEMBER EMERITUS
Joined
Jun 22, 2010
Messages
8,043
klutch said:
Now I'm on the hunt again for a 1/2 ratchet. I don't wrench enough to justify that kind of money for a SO F80... Any other recommendations???
Click to expand...

Of course there is Dualast that can be warrantied at any Autozone but there are other excellant choices like a Williams 936 style, Wright, SK (best so far but id something happens it may take awhile for a warranty) The Craftsman Pro (not the premium due to cost) or look for a nice used Snap-On. You chould be able to get into a high quality USA made ratchet for around 35 dollars.
 
OP
K

klutch

Member
Joined
Jan 30, 2011
Messages
17
Location
SE, South Dakota
mrholeshot said:
Of course there is Dualast that can be warrantied at any Autozone but there are other excellant choices like a Williams 936 style, Wright, SK (best so far but id something happens it may take awhile for a warranty) The Craftsman Pro (not the premium due to cost) or look for a nice used Snap-On. You chould be able to get into a high quality USA made ratchet for around 35 dollars.
Click to expand...

This the craftsman you're referring to? http://www.craftsman.com/shc/s/p_10...rd=1/2+ratchet&prdNo=4&blockNo=4&blockType=L4

Of all the craftsman ratchets, that one appears to be their best... or no???
 
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Wes28376

Well-known member
Joined
Feb 6, 2010
Messages
302
Location
Lacey, Wa
mrholeshot said:
Thats the one but they have a new premium one thats nice but pricy.
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Personally I wouldn't recommend the 1/2 version of the new Craftsman Premium Ratchet. There is too much play in it and sometimes when your not perfectly square on a fastener it will kind of grind a bit. I took the first one back and still had the same issue with the second one. The 1/4 and 3/8 versions are flawless though.
 
B

Blacknwhitepit

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Joined
Feb 19, 2005
Messages
3,176
Location
Eastern Tennessee
If your budget is still $10.25 you would be just as good to hit a flea market or Pawn shop.

$10 is the going rate for a 1/2 drive Craftsman ratchet in good condition at the flea markets around me.

You can find used S-K for these prices as well if you look.

-BWP
 
K

Kirbot

Well-known member
Joined
Sep 25, 2010
Messages
11,001
Location
New Jersey
I think something is wrong with your link mrholeshot.

Edit
Looks like they don't let you link directly to an item.
Search the part number and it comes right up.

So... nevermind.
 
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N

NJHandyGuy

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Joined
Feb 21, 2010
Messages
3,997
Location
Brick Nj baby
klutch said:
Thanks guys..I started a paypal dispute. Buyer contacted me back promptly and offered a full refund with no return. I'm sure it was a misunderstanding, just frustrating lol... Now I'm on the hunt again for a 1/2 ratchet. I don't wrench enough to justify that kind of money for a SO F80... Any other recommendations???
Click to expand...

see my classified ads
 
H

Hank McMauser

Well-known member
Joined
Jan 25, 2010
Messages
881
Location
Payette County Idaho
Klutch,I'm not sure of you're location as you're profile isn't filled out, but if you're near enough to make the postage bearable, that SK 1/2 drive that NJHandyguy has available is a really nice ratchet, 10x the ratchet that a stanley will ever be!
 
6

65 Malibu SS

Member
Joined
Jan 25, 2011
Messages
21
Location
Greer SC
klutch said:
Thanks guys..I started a paypal dispute. Buyer contacted me back promptly and offered a full refund with no return. I'm sure it was a misunderstanding, just frustrating lol... Now I'm on the hunt again for a 1/2 ratchet. I don't wrench enough to justify that kind of money for a SO F80... Any other recommendations???
Click to expand...

http://cgi.ebay.com/ebaymotors/ws/e...0494503093&viewitem=&sspagename=STRK:MEWAX:IT

Allen's best ratchet for $17 shipped...quick release pearhead same as KD and made in USA by Danaher.
 
S

Skin

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Joined
Feb 24, 2010
Messages
11,713
Location
Boston
Wes28376 said:
Doesn't Stanley have a lifetime warranty?
Click to expand...

yes they do, put that back together and mail your broken ratchet to

Stanley Tools
1000 Stanley Drive
Concord, NC 28027
Attn: Quality Assurance

or call 800-505-4648 M-F. Most likely they'll have you mail it to the above address anyway.

Just stick a note inside asking for it to be rebuilt or replaced because it "stopped working". You'll get a free replacement.
 
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V

vssjim

ALLIANCE MEMBER
Joined
Aug 5, 2007
Messages
2,713
Location
McLean Va.
Skin said:
yes they do, put that back together and mail your broken ratchet to

Stanley Tools
1000 Stanley Drive
Concord, NC 28027
Attn: Quality Assurance

or call 800-505-4648 M-F. Most likely they'll have you mail it to the above address anyway.

Just stick a note inside asking for it to be rebuilt or replaced because it "stopped working". You'll get a free replacement.
Click to expand...

Might as well get a new as you have already gone through some trouble and it was what ratchet you wanted so just get a real new one.
 
OP
K

klutch

Member
Joined
Jan 30, 2011
Messages
17
Location
SE, South Dakota
That SK and Williams sure look nice. I've heard quite a bit of flack of craftsman on this board...and I do agree that their lower end ratchets are junk. But I'm still curious about that thin profile...I live less than 5 mins from local Sears, so it only makes sense to have craftsman sockets and wrenches, but I would appreciate the luxury of a nice feeling ratchet. :)
 
S

Skin

Well-known member
Joined
Feb 24, 2010
Messages
11,713
Location
Boston
The Premium grade is a very nice ratchet, mine doesnt have any wobble as stated above by the first one i got was locked up completely. The 1/2" seem to be suffering the most from QC issues since the release a few months ago so just check it in the store before you purchase. Also its very heavy.


edit- oh you were referring to the thin profile. Also a very nice ratchet. Not nearly as expensive or as many issues as the premium grade. Still heavy.
 
W

Wes28376

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Joined
Feb 6, 2010
Messages
302
Location
Lacey, Wa
Sorry to see you get hosed like this. If you want to PM me your address (as long as it's in the US) I'll drop this ratchet in the mail for you free of charge. It's nothing fancy but it's strong as hell and extremely smooth. Before anyone says anything, no I'm not the one that sold him the Stanley ratchet and no I'm not seeking anything in return. I found this at a garage sale for $1 and it was seized up with rust. I took it apart cleaned it and lubed it up with superlube. It's just a hobby for me and I already have several other 1/2 ratchets. Let me know if you are interested.

photo-5.jpg
 
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